topic Re: Impossible to submit Survey124 on Firefox in ArcGIS Survey123 Questions

Impossible to submit Survey124 on Firefox

Environnement_1Lausanne — Mon, 26 Feb 2018 14:22:54 GMT

Hello,

We have sent a Survey123 URL and when users try to submit, some of them get an error ("failure to send"), as shown on the attached file.

From where could the problem come from ? The users are using Firefox.

Re: Impossible to submit Survey124 on Firefox

JamesTedrick — Mon, 26 Feb 2018 18:08:09 GMT

Hi,

Do the error details specify any additional information?

Re: Impossible to submit Survey124 on Firefox

Environnement_1Lausanne — Tue, 27 Feb 2018 14:19:00 GMT

Hi,

The error details are the following : "undefined". Do you know from where this error could be coming ? Just for information, it might be possible that several persons submit a Survey123 at the same time but I hope this is not the problem.

Also in the Survey123 results, we see jumps in the ObjectID numbers. For example, ObjectID jumping from 12 to 18. How are these ObjectID incremented ? Is it when a formular is submitted ? Why are some ObjectID missing ? Do you have the information saved for these missing ObjectID ?

Could you give me some insight on the error bug today ? The client is pretty unhappy.

Thank you very much in advance,

Re: Impossible to submit Survey124 on Firefox

JamesTedrick — Tue, 27 Feb 2018 18:15:52 GMT

The problem should not be simultaneous submission. Can you share the link to the survey (or the XLS file so that we can build a duplicate survey)? Without access to the survey it is extremely difficult to debug. Something that would also help would be to use developer tools to see what is happening at a network request level.

ObjectIDs will increment when a submission is attempted. The jump in submission indicates that submission was attempted, but failed at some point (which appears to be the case with the error you are experiencing.

Re: Impossible to submit Survey124 on Firefox

JevaughnHenry — Thu, 29 Mar 2018 17:30:25 GMT

I have been getting the same error, when trying to submit survey responses for a survey which I created using Survey123 Connect James Tedrick‌

Survey link: https://survey123.arcgis.com/share/7c278a1eaedc47ce8950bc4895c64f85

Re: Impossible to submit Survey124 on Firefox

JamesTedrick — Thu, 29 Mar 2018 17:49:55 GMT

Hi Jevaughn,

I see that you manually included the GUID field in the survey- is that deliberate? Are you passing the guid via parameters?

Re: Impossible to submit Survey124 on Firefox

JevaughnHenry — Tue, 03 Apr 2018 16:07:06 GMT

I manually included the GUID for use in linking the data collected from the surveys to some future work, possibly in Operations Dashboard. Could it be the GUID field which is causing the problem?

Re: Impossible to submit Survey124 on Firefox

JamesTedrick — Tue, 03 Apr 2018 16:12:40 GMT

How is the GUID being filled in? Normally this is a hidden or calculate field as GlobalIDs aren't particulary user-friendly. If you are concerned that a globalid will be created, then you don't need to include it in the form- this happens automatically in the database upon submission.

Re: Impossible to submit Survey124 on Firefox

JevaughnHenry — Tue, 03 Apr 2018 19:10:10 GMT

Noted, I guess I can remove that field.