topic Re: Error when submitting data on web based Survey123 in ArcGIS Survey123 Questions

Error when submitting data on web based Survey123

GingerHarrington — Thu, 15 Feb 2018 14:10:31 GMT

Hello.

I have created a survey in Survey123. I currently have it set as public and anyone can view it; however, if you complete the survey and try to submit it, you get the following error: "Failed to submit. - undefined". I tried making it public, not making it public but it doesn't seem to make any difference. It works great from the app. Any suggestions?

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Sun, 18 Feb 2018 09:10:23 GMT

Hi Ginger - I assume you made your survey in Connect. If so - can you share your Survey xls and I'll take a look at it.

Thanks

John

Re: Error when submitting data on web based Survey123

GingerHarrington — Tue, 20 Feb 2018 14:41:02 GMT

Thank you for your assistance!

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Wed, 21 Feb 2018 07:14:15 GMT

I published it and it worked fine for me.

Can you test against: https://survey123.arcgis.com/share/f5521681d5684ce0bdaac429583c7c7b

It may be a specific value that is being entered.

Re: Error when submitting data on web based Survey123

GingerHarrington — Wed, 21 Feb 2018 14:55:58 GMT

Ok that is frustrating! You did change it slightly and you reduced it.

Can I see your .xls sheet?

Is there a limit on the number of questions?

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Sun, 25 Feb 2018 02:16:21 GMT

Try this one: https://survey123.arcgis.com/share/42dc2095a55a47d3b38cfd632e2b7d00

Re: Error when submitting data on web based Survey123

GingerHarrington — Wed, 28 Feb 2018 16:09:14 GMT

Johnathan,

Thank you so much for all of your assistance! I really appreciate your help! I don’t mean to be difficult!!

I have two other survey’s published and they work fine.

If I shorten this survey it works.

I don’t understand.

Why is it working for you but not me?

Here is the link for my published survey:

https://survey123.arcgis.com/share/b00cf02d764b4d728cef928c0b7cf29f

(FYI-The first time you published it, the survey had been altered to show the groups on separate pages.)

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Thu, 01 Mar 2018 03:12:29 GMT

Hi Ginger

I tested you link and got the error.

Looking at the console we are getting the following:

{"addResults":[{"objectId":null,"globalId":"B28DFD12-C498-4317-8C0C-7E6DDAE78F3A","success":false,"error":{"code":1000,"description":"String or binary data would be truncated.\r\nThe statement has been terminated."}}],"updateResults":[],"deleteResults":[]}

So looks like we are submitting text longer that the field length for one or more questions. This should not be happening.

The reason it is working for me is a that I'm using 2.7 and the field lengths for select_one questions are set to 255.

When you shorten it - what questions are you removing? It would be good to work out which question is causing the issue.

Re: Error when submitting data on web based Survey123

GingerHarrington — Thu, 01 Mar 2018 13:06:22 GMT

Thank You Johnathan!

Any chance of getting a beta version of 2.7?

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

GingerHarrington — Thu, 01 Mar 2018 14:54:23 GMT

I found and downloaded 2.7.68. I republished the survey and it still doesn’t work. I still get the same error.

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

GingerHarrington — Thu, 01 Mar 2018 15:13:36 GMT

I found the beta version, downloaded it, recreated the survey, and now it works!!!

Thank you for all of your assistance!!!

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

GingerHarrington — Thu, 01 Mar 2018 20:54:01 GMT

Johnathan,

Are you dreading my emails by now?

The web form is working now.

The odd thing is that all of the dates submitted are altered when submitted on a phone.

For example web version of the survey – I have the date submitted to automatically enter todays date. When completing the form, it shows todays date. When you go in to view the data collected it shows yesterday’s date. It only happens when the survey is collected on our phones. Tablets work fine. Desk tops work fine.

It is just weird!!

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Fri, 02 Mar 2018 00:33:22 GMT

Hey Ginger - could you let me know what phone and browser you are using?

Re: Error when submitting data on web based Survey123

GingerHarrington — Fri, 02 Mar 2018 13:43:53 GMT

Iphone and safari

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

GingerHarrington — Fri, 02 Mar 2018 14:02:29 GMT

Looks like it does the same thing from a Samsung Android on a Samsung browser.

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

GingerHarrington — Fri, 02 Mar 2018 14:10:17 GMT

Ok so we have been playing around.

It works correctly on Chrome on an Android.

It is a day behind on Chrome on a iPhone.

Ginger Harrington, R.E.H.S

Team Leader - Onsite

Hendricks County Health Department

Phone: (317) 718-6010

Fax: (317) 745-9218

www.co.hendricks.in.us<blocked::http://www.co.hendricks.in.us/>

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Mon, 05 Mar 2018 03:00:17 GMT

Hi Ginger - I have had a look at https://survey123.arcgis.com/share/42dc2095a55a47d3b38cfd632e2b7d00

On Chrome iOS and all looks good. Could you share the device model, OS version and locale settings applied (language and region) and I'll try to replicate.

Re: Error when submitting data on web based Survey123

GingerHarrington — Mon, 05 Mar 2018 15:44:40 GMT

Iphone SE running iOS 11.2.6 and Chrome 64.0.3282.112

And

Iphone 7 running iOS 11.2.2

I think we are giving up on using the web form and going with the app.

Thanks for your assistance!

Re: Error when submitting data on web based Survey123

HuongTran1 — Tue, 24 Jul 2018 15:18:33 GMT

I also have this problem, I have created a simple 1 question form from my existing feature Layer, publish the survey and it works in the app on an android phone but it doesn't work on any of my browsers. I tried internet explorer , Chrome, and Firefox. I created in Survey123 Connect 3.0.127.

Re: Error when submitting data on web based Survey123

JohnathanHasthorpe — Wed, 25 Jul 2018 00:31:46 GMT

Hi - Can you share the survey and the error message you are getting?