topic Re: Survey123 Camera will not switch from selfie to rear view in ArcGIS Survey123 Questions

Survey123 Camera will not switch from selfie to rear view

PaulSweeney3 — Fri, 14 Aug 2020 07:08:29 GMT

In survey123 the camera will not switch from selfie to rear facing on Android . i have granted permissions to the camera removed and reinstalled the app and still no joy. Anyone else have this issue?

Re: Survey123 Camera will not switch from selfie to rear view

LiamHarrington-Missin — Fri, 14 Aug 2020 12:37:33 GMT

Some of my users are also reporting this issue.

I've tried to repeat the bug on some test devices but on mine it is functioning fine (iphone X, Ruggear Tablet, Galaxy A6). The below is using S123 on a Samsung Galaxy A20e and I've also had it on the Galaxy A40;

(view in My Videos)

Re: Survey123 Camera will not switch from selfie to rear view

PaulSweeney3 — Sat, 15 Aug 2020 16:26:50 GMT

Hi Liam Harrington-Missin‌

I figured out that you can use new - rear in the appearance column of your .xlsform and it will default to your rear camera. This should address the issue until it is resolved however just to note if you switch to selfie it will not switch back.

Re: Survey123 Camera will not switch from selfie to rear view

RyanGillespie — Tue, 01 Sep 2020 21:22:42 GMT

I am also having this issue with a Galaxy S 9.

Re: Survey123 Camera will not switch from selfie to rear view

RyanGillespie — Tue, 01 Sep 2020 21:24:16 GMT

I tried this, and it was unsuccessful.

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Wed, 02 Sep 2020 01:36:50 GMT

Hi Paul and Ryan,

We have had some other users also report issues with Samsung S9 devices and switching cameras. Strangely enough we have a Samsung S9 here for testing and it works as expected (running latest Android 9 updates). It appears it could be hardware or driver/OS version related to specific Samsung devices that use a specific camera or internal hardware that is causing the issue. On similar Samsung S8, S10 and S20 we do not see the same issue.

Have you tired doing a factory reset and installing all OS and device updates again? Does this have any impact?

Regards,

Phil.

Re: Survey123 Camera will not switch from selfie to rear view

PaulSweeney3 — Wed, 02 Sep 2020 16:55:35 GMT

Hi Philip mine is an Samsung galaxy A20e running android 10 and this issue is present across numerous similar devices in my org. I ll see if IT has a spare phone I can test with .

Re: Survey123 Camera will not switch from selfie to rear view

PaulSweeney3 — Wed, 09 Sep 2020 09:11:54 GMT

Hi Philip Wilson‌

We have carried out a factory reset and installed all OS updates ect on a Samsung galaxy A20ea and still no joy with the camera.

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Wed, 09 Sep 2020 09:49:46 GMT

Hi Paul,

Thanks for the update, and sorry to hear the factory reset did not fix the issue.

We are still looking into the issue and will provide an update if we get any further with it, but currently need to find a device that will cause the same behaviour. In the meantime can you please log a bug with Esri Support, so we can officially track and prioritise this bug accordingly.

Regards,

Phil.

Re: Survey123 Camera will not switch from selfie to rear view

RyanGillespie — Wed, 09 Sep 2020 14:39:32 GMT

NOTE: This email chain appears to contain email from outside Golder

I have done the same with my Galaxy S9, still won’t switch.

Ryan Gillespie

GIS Specialist

Golder Associates Inc.

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Re: Survey123 Camera will not switch from selfie to rear view

PaulSweeney3 — Wed, 09 Sep 2020 15:17:38 GMT

Hi Phil thanks , i have already raised a case with ESRI support.

Regards Paul

Re: Survey123 Camera will not switch from selfie to rear view

MarcusSeuser — Tue, 29 Sep 2020 09:17:19 GMT

Dear Paul,

we encountered the same problem with a Samsung galaxy A20e in our organization. Did you happen to find a solution to the problem?

Best,

Marcus

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Wed, 30 Sep 2020 00:21:12 GMT

Hi Marcus,

The problem appears to be related to the number of cameras being reported by the device, in some cases there are 4 cameras (2 front and 2 rear cameras) but in other cases there are just 3 or 2 cameras. The device treats this hardware as one camera front and back, but in some cases where 3 cameras are reported it is causing the camera switcher to try and access them individually as if they are separate cameras. We managed to test on a A20 and see the issue reported.

Can you please take a screenshot of the About screen in the Survey123 app, press and hold on the AppStudio icon in the bottom left hand corner to expose more details and then scroll down to the camera section. It should look similar to following screenshots:

I just want to check how many cameras are being reported on the device you are having issues with.

Regards,

Phil.

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Wed, 30 Sep 2020 00:22:21 GMT

Hi Paul,

I just want to check how many cameras are being reported on the device you are having issues with.

Regards,

Phil.

Re: Survey123 Camera will not switch from selfie to rear view

PaulSweeney3 — Wed, 30 Sep 2020 05:06:51 GMT

Hi Philip

My device is reporting 3 cameras

Thanks

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Thu, 01 Oct 2020 02:53:04 GMT

Hi Paul,

Thanks, that is very helpful. We are working on a fix and should have it available for the upcoming 3.11 release. Once It is available on Early Adopter Community you can test out the 3.11 RC2 builds if you want to try it earlier.

Regards,

Phil.

Re: Survey123 Camera will not switch from selfie to rear view

MarcusSeuser — Thu, 01 Oct 2020 07:11:51 GMT

Dear Phil,

thank you very much for your help. Our device is also reporting 3 cameras (see screenshot). Any help with the problem is very much appreciated 😃

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Mon, 05 Oct 2020 22:22:01 GMT

Hi Marcus,

Just letting you know the issue with the camera switcher on some Android devices that you reported above has been fixed and will be available in the 3.11 release. You can test out the fix with the latest 3.11 RC2 builds now available on the Early Adopter Community.

Regards,

Phil.

Re: Survey123 Camera will not switch from selfie to rear view

MarcusSeuser — Tue, 06 Oct 2020 08:05:27 GMT

Dear Phil,

thank you very much for the fast solution and answer. Highly appreciated 😃 Is it possible to also use the Early Adopter Version on the Android-Phone via the Appstore?

Best,

Marcus

Re: Survey123 Camera will not switch from selfie to rear view

Anonymous User — Tue, 06 Oct 2020 08:54:31 GMT

Hi Marcus,

Currently the Early Adopter builds are only available via downloading the apk on EAC and sideloading on the device. We have in the past used the beta program for the Google Play Store to distribute beta builds, and we are looking into doing this again in the future however has not be done for the 3.11 RC2 builds.

Regards,

Phil.