topic Re: Survey Does Not Exist Error in ArcGIS Survey123 Questions

Survey Does Not Exist Error

deleted-user-nnmARJ6J4bfP — Wed, 24 Jan 2018 18:20:59 GMT

Since I have updated to the latest version on Survey 123 I am unable to use a form that I created a month ago. It allows me to publish it, but it won't let me summit an entry. When in go to my Survey 123 online i get an error message that says "The survey does not exist or is not accessible. " despite having the thumbnail icon for me to click one.

Re: Survey Does Not Exist Error

BrandonArmstrong — Wed, 24 Jan 2018 18:43:35 GMT

Hi David,

How was this form originally created? Did you use Survey123 Connect, or the web designer on the Survey123 website?

When you say that it allows you to publish, but not submit, can you please let us know where you are publishing (Survey123 Connect or web designer) and if you are attempting to submit using the Survey123 field app (mobile) or the web form (online)?

Thanks,

Brandon

Re: Survey Does Not Exist Error

deleted-user-nnmARJ6J4bfP — Wed, 24 Jan 2018 19:19:52 GMT

I used Survey123 Connect

Re: Survey Does Not Exist Error

deleted-user-nnmARJ6J4bfP — Wed, 24 Jan 2018 19:32:15 GMT

I have tried to submit it via the mobile app as well as the downloaded version on my desktop. In Connect it will let me publish the form with no problem. But it still won't let me submit anything to the Survey.

Re: Survey Does Not Exist Error

BrandonArmstrong — Wed, 24 Jan 2018 20:56:23 GMT

Thank you for the info, David.

After publishing successfully using Survey123 Connect, can you please select the option to 'Manage in Survey123 website' from the side panel?

Do you encounter the same error, or what are your results?

There is a possibility that the survey you are publishing in Connect, and the one you are attempting to access in your online Survey Gallery may not be the same.

Re: Survey Does Not Exist Error

deleted-user-nnmARJ6J4bfP — Wed, 24 Jan 2018 21:42:38 GMT

I achieve the same result when I select the option to 'Manage in Survey123 website' from the side panel. It still shows up as not existing.

Re: Survey Does Not Exist Error

RyanWitsell1 — Wed, 24 Jan 2018 22:48:02 GMT

I am also experiencing this issue. I publish via Survey123 Connect and all of my surveys are experiencing the same error message. I was using the tool and the surveys successfully hours ago. It is essential that these services are restored. We have a very large project that is occurring on 1/29 that relies completely on these surveys. I have tried the same steps as David and am seeing the same error.

Re: Survey Does Not Exist Error

RyanWitsell1 — Wed, 24 Jan 2018 22:52:08 GMT

I am able to submit surveys under links that I have already sent out. It seems that the management of the survey items is unavailable. I have attached an image of the management panel. All of the options are grayed out.

I have tried to publish one of the ESRI community surveys and I can access those successfully. It seems the issue is limited to surveys I have modified.

Re: Survey Does Not Exist Error

IanBarwell — Sun, 28 Jan 2018 21:28:01 GMT

We too are getting this error: "The survey does not exist or is not accessible".

The problem occurs on a recently updated survey that works fine in the mobile app, successfully adding and submitting records. The form and the data are not accessible on the Survey123 website. The hosted feature service is functioning properly and accessible.

This same issue has reoccurred with older surveys based on earlier versions of the same basic survey design. Surveys that have not been modified at all suddently stopped being accessible via the S123 website, perhaps due to website updates.

All of the surveys with issues were designed on a somewhat outdated release of S123 and S123 Connect. The reason we have been holding off on upgrades is because it appears that there is no .msi installer for these products on Windows, which is what our IT department requires for frequent updates for products that are changing quickly like S123.

We could just create a new survey and migrate the 5k records as a workaround, but it sure would be nice to avoid this issue in the future.

Thanks

Re: Survey Does Not Exist Error

JohnPlunkett — Sun, 28 Jan 2018 22:21:05 GMT

I found I had this issue as well

I narrowed it down to having a field in my survey with

Likert as the apperance > No label in the heading but a hint

Republished survey with a label and it worked

Re: Survey Does Not Exist Error

BrandonArmstrong — Mon, 29 Jan 2018 17:16:12 GMT

We believe to have identified the issue related to the inaccessibility of surveys, and have made an attempt to resolve it. Please try to access your surveys again and let us know the results.

Re: Survey Does Not Exist Error

JohnPlunkett — Mon, 29 Jan 2018 19:00:27 GMT

With my specific example above BArmstrong-esristaff‌ I am still getting the same result of not being able to access the survey

Re: Survey Does Not Exist Error

deleted-user-nnmARJ6J4bfP — Mon, 29 Jan 2018 19:16:21 GMT

Brandon-

Everything seems to be working as it should, thank you very much. If you don’t mind me asking what ended up being the issue?

Re: Survey Does Not Exist Error

BrandonArmstrong — Mon, 29 Jan 2018 19:53:06 GMT

Hi John,

Thank you for identifying the issue surfacing when attempting to use the likert scale with no label. We have been able to reproduce the issue and will be looking to address it as soon as possible.

Brandon

Re: Survey Does Not Exist Error

JoeFlannery — Mon, 02 Apr 2018 17:28:39 GMT

I am having the same problem.

I am using:

Windows 10 Pro, v1803
Microsoft Office 365, v1803
Survery123 Connect, v2.6.6 on Windows 10
Survey123 App, v2.6.9 on Windows 10
Google Chrome Browser

I created a brand new, simple survey from Survey123 Connect’s “Advanced” template. I publish the survey, via Survey123 Connect, to my ArcGIS Online (AGOL) account with not warnings or errors. I download the survey to my Survey123 app on Windows 10 and “Collect” some data then submit the data. All of that works as expected.

I am unable to access my survey from the Survey123 website in AGOL. The survey tile on the “My Surveys” page appears, but the tile does not show that any records are present and the ellipses in the bottom right-hand corner is unresponsive. If I click on the survey tile I get “The survey does not exist or is not accessible” message on the web page.

None of the potential solutions discussed earlier in this thread apply to my simple survey. Has anyone else found a resolution to this problem?

The survey tile shows nothing:

Error Code 400 message when I click on the survey tile:

Re: Survey Does Not Exist Error

KaitlinFinan1 — Tue, 03 Apr 2018 16:01:32 GMT

I am having this issue as well. I have been editing the survey in connect and tried republishing it. I am able to download and submit the survey on tablets. When I go to survey123.com to download the results, I am not able to access the survey, I get the error "this survey does not exist or is not accessible." I was able to access the survey results yesterday, and now this morning I am not. Any ideas of what could be the issue?

Re: Survey Does Not Exist Error

DanielKonzek — Mon, 16 Apr 2018 14:11:03 GMT

I am having the same issue with a survey that was recently published using the latest version of connect. I can submit data, view the data in the feature service, but cannot access data through survey123.com. I get the error message "This survey does not exist or is not accessible". I need to be able to analyze this data and export reports. Any suggestions?

Thank you,

Dan

Re: Survey Does Not Exist Error

DanielKonzek — Mon, 16 Apr 2018 14:13:47 GMT

This error appears to impact all of my surveys that have been published with multiple pages.

Re: Survey Does Not Exist Error

KaitlinFinan1 — Mon, 16 Apr 2018 14:36:07 GMT

Did you recently make any changes in the "My survey designs" folder? I was messing around with the .info file in there to try to get an offline basemap working....I think I made some schema change that somehow broke the survey. After I went back into the .info file and changed it back to the original, I was able to view my survey on survey123.com with no error message. Not sure if it was a fluke or a fix, but it worked for me.

Re: Survey Does Not Exist Error

DanielKonzek — Mon, 16 Apr 2018 17:00:01 GMT

No, I haven't modified the .info file. This is happening now to three of my surveys - all of which were published using the latest version of Connect (version 2.7). 2 of those surveys are multi-page and the other is a single page.

Thank you for your reply