topic Re: Survey123 Table View Chrome Issue in ArcGIS Survey123 Questions

Survey123 Table View Chrome Issue

EvanButterfield — Tue, 19 Feb 2019 17:05:32 GMT

Hello, I've published a survey and collected data in Survey123. When using Chrome to access survey123.arcgis.com the map view zooms to the records location but the table has no data and I get the error message "An error occured while loading the page. Some features may not work". I can however export the data. This is the case with all my surveys when using Chrome. I tried using Internet Explorer and everything seems to work normal. is there a bug using Chrome anddoes anyone know a fix for this.

Thank you!

Re: Survey123 Table View Chrome Issue

EvanButterfield — Tue, 19 Feb 2019 21:56:50 GMT

So... if you've read this and have the same issue it was as easy as clearing the browsing data in chrome (menu - more tools - clear browsing data). This became an issue beyond Survey123 and started affecting web apps and other ArcGIS Online features, after calling esri support clearing browsing data worked.

Re: Survey123 Table View Chrome Issue

LoriCain — Thu, 14 Mar 2019 20:23:27 GMT

I also have this issue. I've cleared the browser history, cookies, cache, ect., in both Chrome and IE, and have restarted my computer a couple times.

Still receiving "An error occurred while loading the page. Some features may not work." when clicking on the Data tab.

This happens in both Chrome and IE.

From the Data tab, I can export the data into an excel file and see it that way, but would really like to view the table on the Data tab, be able to click each individual row, and download each form report as needed.

Things that ran thru my mind:

Too many rows of data on the xlsForm; I have 1,055 rows. Is there a limit??

pulldata() issue

extra geopoints [set to null, and using pulldata() for x,y]

somewhat complex relevant and/or calculation fields

etc, etc

So I removed all that, and published a very simple survey. Same issue: "An error occurred...."

Analyze tab is populated and seems to work ok.

Any other ideas as to what I can try to resolve not being able to see the Data table?

Re: Survey123 Table View Chrome Issue

ZhifangWang — Fri, 15 Mar 2019 07:07:01 GMT

Hi Lori,

When you see the error "An error occurred while loading the page. Some features may not work.", it means an error occurred when loading the feature table in the Data page. As Evan mentioned above, it could be a browser cache issue. However, seems you have got no luck after clearing the cache.

Would you mind trying to publish the same survey you mentioned in "and published a very simple survey. Same issue: "An error occurred...."" on another computer to see if the issue still exists? If yes, it could be caused by the survey itself, if no, then it's not related to the survey itself and could still be caused by the browser's cache/AGO account settings...

Re: Survey123 Table View Chrome Issue

LoriCain — Fri, 15 Mar 2019 21:01:24 GMT

I was able to publish another survey, and the Data tab seems works fine; shows the table, etc.

I still cannot see the Data table on the "more complex" survey, even after publishing it a few different times.

Is there a limit on the number of rows in the xlsForm? i.e. columns shown on the Data table?

Re: Survey123 Table View Chrome Issue

ZhifangWang — Mon, 18 Mar 2019 06:25:22 GMT

Hi Lori,

No, there's no known limitation on the number of columns or number of rows of for the table. If you can reproduce the issue by just republishing the specific survey, would you mind sharing the XLSForm file (.xlsx) with us to investigate? If possible, you can just send it to my email: zwang@esri.com

Re: Survey123 Table View Chrome Issue

ThomasSpindler1 — Wed, 15 May 2019 16:22:42 GMT

Hello Zhifang,

I am having the same issue. Same error regardless of browser or cleared cache. I have republished many times too. Completed surveys appear to be submitting and I can export just fine. Any chance you can look at my survey as well?

Re: Survey123 Table View Chrome Issue

JevaughnHenry — Fri, 24 Apr 2020 16:28:02 GMT

I am having the same problem. If the problem is with the survey as mentioned in the original post, what could the potential issue be?Zhifang Wang

Re: Survey123 Table View Chrome Issue

ZhifangWang — Sun, 26 Apr 2020 12:17:16 GMT

Hi Thomas Spindler‌, Jevaughn Henry‌

Thanks for your feedback.

Currently, we are aware of this error in the following two cases:

The survey layer has too many fields so the query operation in the REST API fails to complete. Try to split the survey into multiple surveys or reduce the count of fields in the survey layer should fix this. Thanks Lori Cain‌ for this feedback.
If the survey layer which related to the form item does not have "Query" capability, the feature table dijit in the Data page of the Survey123 website will raise such error.
- This case often happens to a survey published from Survey123 Connect and the survey owner manually change settings in ArcGIS Online that leads to this result. Usually, you will see the following settings in the item page in ArcGIS Online which will lead to this case.

Both of them share a common background: you can reproduce the issue by adding the survey layer to the Map Viewer in ArcGIS Online and try to open the table there, the error message could be "Accessing data failed" or something else.

Please let us know if you encountered either of the above cases. Otherwise, we may need your help to work with Esri Support Service to identify other cases that are not on our radar.

Thanks,

Zhifang

Re: Survey123 Table View Chrome Issue

MichelleWilliams1 — Wed, 29 Apr 2020 17:35:42 GMT

I am also having this issue.

Survey123 Connect 3.9.120, 1 table empty in Chrome and IE.

I have the original survey & a repeat with a geotrace.

Things I've tried:

I cleared my Chrome history and cookies
I added a geopoint to the original survey because that's the table that isn't populating.
I cut and pasted the data into a new form, and republished

Thank you in advance.

Re: Survey123 Table View Chrome Issue

MichelleWilliams1 — Thu, 30 Apr 2020 17:35:36 GMT

I've made a copy of my survey and deleted everything with a formula, including the Inbox, I've removed the repeat, and replaced the geoTrace with a geoPoint.

I'm still not getting the data to send to the cloud. Any help would be appreciated. This worked before I updated Survey123 Connect.

Re: Survey123 Table View Chrome Issue

MichelleWilliams1 — Thu, 30 Apr 2020 17:43:36 GMT

I went back to an old version and it works, so I'll add pieces to see what broke and I'll let you know.

Re: Survey123 Table View Chrome Issue

MichelleWilliams1 — Thu, 30 Apr 2020 21:51:25 GMT

Well, that took a while... So, what I found out is that I used the word "Change" as a name, and from I found out is a no-no.

You will find CHANGE in the types tab under Reserved Keywords.

Re: Survey123 Table View Chrome Issue

DataOfficer — Fri, 01 May 2020 17:08:14 GMT

Zhifang Wang‌ I am currently experiencing the same error when trying to access the Data tab of a survey: "An error occurred while loading the page. Some features may not work."

I have been through and checked for reserved words in the survey name and found one. I have since removed it and republished but the error still occurs. The settings for the layer are the same as you have shown in your screenshot. Until this is fixed, is there another way I can remove survey submissions? We have some test data in the dataset so I need to remove entire rows (submissions) but can't do this via the Survey123 website with this error.
I have also tested the error in Chrome and IE browsers and it is the same there.

Also, whilst trying to view the attribute table in Map Viewer I get: "Error: Accessing data failed"

Thanks,
Rob

Re: Survey123 Table View Chrome Issue

MichelleWilliams1 — Fri, 01 May 2020 17:39:45 GMT

I did this a lot yesterday, and once the error occurred I had the change the name and re-publish a new survey.

Re: Survey123 Table View Chrome Issue

LindsayKing1 — Thu, 18 Jun 2020 16:23:32 GMT

Hello Zhifang,

We have a project that fits with scenario #2 in your comment from April 26th. Since it involves a publicly-available survey, the settings have been changed as you indicated, according to this document. However, we are now discovering that when public surveys are secured in this way, we can no longer view the data on the data tab of the Survey123 website, and the Feature Report functionality is no longer available.

Generating Feature Reports is critical to our workflow for this project, so the fact that feature reports are no longer functioning when a survey is configured according to Esri's documentation seems like a major problem. Do you know if efforts are underway to address this issue?

Thank you,

Lindsay

Natalie Campos‌

Re: Survey123 Table View Chrome Issue

Natalie_Campos — Thu, 18 Jun 2020 16:45:14 GMT

Zhifang Wang‌ We have submitted a support ticket for this issue. Esri Case #02578928.

Re: Survey123 Table View Chrome Issue

Amanda__Huber — Tue, 30 Mar 2021 13:40:50 GMT

ZhifangWang

Our organization is also experiencing this issue with one of our S123 data pages in V3.12 (published from Connect).

After coming across this post we tried clearing our Chrome cache and even tested in incognito with no luck.

Upon further digging, I investigated the backend JSON and found that this error was being flagged by some "invalid HTML content". Seems strange right?

Well upon looking at the two records giving us this error it appears the > and < symbols in a String field were the entire reason why this whole thing wasn't working.

Simply > and < characters broke the whole thing. As far as I've been able to tell these are not 'illegal characters' in the ArcGIS Online data world and should not be throwing this error.

When troubleshooting in the issue further, I tested editing the data through the item details page in AGOL (vs S123) and discovered this error message:

Therefore I'm not sure if this is an AGOL issue or S123 issue (since pit was published and created through S123 connect) but I would like to get to the bottom of this.

ZhifangWang is this a bug?

Here's the string of text for testing:

Kayak size? (Small < 120 lbs., Medium 120-200 lbs., Large > 200 lbs.)

Thank you,

Amanda

Re: Survey123 Table View Chrome Issue

SarahB — Mon, 11 Jul 2022 23:50:11 GMT

I was getting the same error even after clearing the cache and even though neither of the two cases above applied. It turns out I had published the survey with a note field without putting "null" as the bind::esri:fieldType and then had added the null field type when I republished the survey. Deleting the note field from the feature service fixed it.