topic Survey123 surveys not showing in app despite being downloaded in ArcGIS Survey123 Questions

Survey123 surveys not showing in app despite being downloaded

JohnBickmore — Wed, 12 Sep 2018 00:19:03 GMT

Survey123 for ArcGIS is not showing available surveys. I can see surveys when I "Download Surveys". When I download surveys, messages apear to say it was downloaded succesfuly but when I go back to "My Surveys" they do not apear. I can see a few surveys, some of which are very recent and some very old. I have recently updated the app and the connect app to latest version. Are there issues with using apps created in particular versions of connect with particular versions of the app?. I am experiencing the same issue on the windows version and also the android version?

Re: Survey123 surveys not showing in app despite being downloaded

JamesTedrick — Wed, 12 Sep 2018 00:23:37 GMT

Hi John,

There isn't a known issue that matches the description you provided. Could you start a log file in Windows (see Troubleshoot—Survey123 for ArcGIS | ArcGIS and start logging without selecting a console; this will be in C:\Users\<username>\ArcGIS\AppStudio\logs ) ? This would help us understand what's going on.

Re: Survey123 surveys not showing in app despite being downloaded

JohnBickmore — Wed, 12 Sep 2018 00:35:29 GMT

I turned on logging

Then went to download (refresh) survey

got message it was successful, went back to "my Surveys" page and it was not showing?

attached log file

Re: Survey123 surveys not showing in app despite being downloaded

JamesTedrick — Fri, 14 Sep 2018 17:50:00 GMT

Hi John,

We've updated the Early Adopter Community with a beta that we believe includes a fix for this issue. Can you please download and try it?