topic Re: Start up crash in VM in ArcGIS Survey123 Questions

Start up crash in VM

AngusHooper — Fri, 31 Mar 2017 00:51:10 GMT

Survey123 & Operations Dashboard are crashing on start up in a windows 2012 R2 VM.

The only other discussion I could find was this problem, but the resolution did not solve our issue.

Problem Event Name: APPCRASH

Application Name: Survey123ConnectforArcGIS.exe

Application Version: 1.10.43.0

Application Timestamp: 584e48c4

Fault Module Name: AppStudio-WindowsLocation.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 5824ee82

Exception Code: c0000005

A colleague span up a similar VM and had Survey123 crash with OpsDashboard working.

My next thoughts are to test if it is a VC redistributable problem.

Re: Start up crash in VM

JamesTedrick — Fri, 31 Mar 2017 18:17:41 GMT

Hi Angus,

Thanks for replying. It looks like it may be an issue with AppStudio, which is used to build Survey123. NManocha-esristaff‌ anshuman_mathur‌ - can you take a look at this?

Re: Start up crash in VM

AngusHooper — Sat, 01 Apr 2017 03:11:16 GMT

Cheers.

I am assuming it is due to 2012 R2, however there is inconsistency with the crash across several VM's at R2.

Re: Start up crash in VM

ErnestoCarreras4 — Tue, 23 May 2017 11:51:17 GMT

I am encountering the same issue - Windows Server 2012 R2 Standard

Problem signature:
Problem Event Name: APPCRASH
Application Name: Survey123ConnectforArcGIS.exe
Application Version: 2.0.41.0
Application Timestamp: 5907fa4f
Fault Module Name: AppStudio-WindowsLocation.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 58ac6785
Exception Code: c0000005
Exception Offset: 00001f81
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 6ee2
Additional Information 4: 6ee2432e64e99bdcea5e4be767a3b1a2

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Re: Start up crash in VM

GISSupport3 — Mon, 25 Sep 2017 05:17:01 GMT

I am also having this issue on a Windows Server 2012 R2 machine with the latest 2.4 release.

Re: Start up crash in VM

ShobanaSuresh — Mon, 25 Sep 2017 07:13:04 GMT

Can you try deleting AppStudio-WindowsLocation.dll and AppStudio-WindowsLocation7.dll files from \Users\Username\Applications\ArcGIS\Survey123ConnectforArcGIS\position and then launch Connect again?

Thanks

Shobana

Re: Start up crash in VM

AngusHooper — Tue, 26 Sep 2017 01:08:26 GMT

We ended up changing the OS to workaround this problem.

The behavior was logged with Esri technical support and they replicated the issue.

As we no longer had the environment nor a requirement to stay within 2012 R2, the ticket was closed and testing continued internally at Esri.

If you wish to pursue this further, the case # was 01911169.

Cheers,

Angus

Re: Start up crash in VM

GISSupport3 — Tue, 26 Sep 2017 02:55:47 GMT

Yes! Well the 'front page' screen now opens.

Thanks

Re: Start up crash in VM

GISSupport3 — Tue, 26 Sep 2017 03:04:05 GMT

When I click close I now get ..

Problem signature:
Problem Event Name: APPCRASH
Application Name: Survey123ConnectforArcGIS.exe
Application Version: 2.4.60.0
Application Timestamp: 59b20f61
Fault Module Name: StackHash_6c65
Fault Module Version: 6.3.9600.18790
Fault Module Timestamp: 598d1b42
Exception Code: c0000374
Exception Offset: PCH_8E_FROM_ntdll+0x0003C8AC
OS Version: 6.3.9600.2.0.0.400.8
Locale ID: 3081
Additional Information 1: 6c65
Additional Information 2: 6c65dfe5c99cae373ec67095356a1dc4
Additional Information 3: e260
Additional Information 4: e260d60394c2cc6dac165fec25710c77

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I can run from another machine for now.

Thanks