topic Re: Survey suddenly not opening from Collector in ArcGIS Survey123 Questions

Survey suddenly not opening from Collector

ChrisYoung2 — Sun, 17 Mar 2019 01:52:00 GMT

I have always used the following code to open a survey from a collector feature:

arcgis-survey123://?itemID=91806295bb024ff6a55cfebe6e029a41

In the past, this would open the survey on my device and I could fill in information. I have not been in the field for a few months and recently made a few changes to a survey. I checked to make sure this was the same code, which it was. I get a message from my device saying the survey has not been downloaded to my device, even though I just downloaded it 5 minutes before.

I have deleted all my downloaded surveys, uninstalled the Survey 123 app and reinstalled it with the same result.

Any ideas as to why this is happening?

Re: Survey suddenly not opening from Collector

JohnathanHasthorpe — Sun, 17 Mar 2019 23:43:26 GMT

Hi Chris

Can you share a little more information on this issue:

- Device and platform?

- The version of Survey123?

- Does this happen on all surveys or just this specific one?

- Could create a copy of the survey and republish/retest - does that same thing happen?

- Are you the survey author and are logging in to the device using the same user?

Thanks

John

Re: Survey suddenly not opening from Collector

Anonymous User — Sun, 17 Mar 2019 23:45:48 GMT

Hi Chris,

What version of Survey123 and Collector are you using? Also on what device (make/model/OS version)?

Are you signed into Survey123 when attempting to download the survey via the URL? Have you tried downloading the survey from the Downloads menu in the app, does that work successfully?

Phil.

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Mon, 18 Mar 2019 11:54:56 GMT

Hi Jon,

-The device is Samsung Galaxy Note 4 with an OS 6.0.1, Survey 123 app is 3.3.64, Collector is version 18.0.3

-Survey 123 Connect is version 3.3.51

-This seems to be happening with all surveys. I tried it with the one I just edited and one that is older created last summer.

-I have not copied and republished to test it yet. I will try later today and report back.

-I am the survey author and logging into the device as the same user. Although, there is an odd message when I have opened this survey in a computer browser which tells me I’m not the author and can’t make entries to the form.

Thank you.

Chris

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

6.0.1

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Mon, 18 Mar 2019 16:54:57 GMT

So creating a copy of the survey and republishing gets the same result. If I copy the Survey and the Choices sheets of the of the of the XLS file into a new survey and then publish it. It works fine. I feel like that should not be necessary, but it is a workaround.

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Mon, 18 Mar 2019 20:22:42 GMT

I have encountered another problem. I was able to copy and paste the Survey and Choices sheets of the XLS file into a new survey and upload it and get it to work. Only problem now, is that Survey 123 shuts down after about a minute of running. I get an error message that it has shut down and it asks me if I want to send a report. I have sent a couple now.

Re: Survey suddenly not opening from Collector

Anonymous User — Tue, 19 Mar 2019 02:44:38 GMT

Hi Chris,

Do you get an error message? Does it happen on all devices? Can you send the log files when the crash happens?

Also, are you using a submission url on the settings sheet, is that why you were getting an error that the itemID was different to the feature service the survey should be pointing to?

Phil.

Re: Survey suddenly not opening from Collector

Anonymous User — Tue, 19 Mar 2019 02:47:18 GMT

Hi Chris,

Sounds like there is a submission url on the settings sheet in the xlsx form, and it may be pointing to a wrong or old feature service? If you only copy the survey and choices sheet, when you republish it creates a new survey folder in your AGO account, and also creates a new feature service form item. If you copy the entire xlsx form to a new survey, it will use the settings on the settings tab, which may include a link to existing feature service.

Phil.

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Tue, 19 Mar 2019 17:26:14 GMT

Hi Phil,

I have attached the files and this is the code I used in Collector (arcgis-survey123://?itemID=8939a1a1a90843f498f67942385b9d52&field:Name=&field:Town=). Maybe you can figure out what is going on from that. I’m trying to get data collection apps ready for use by the beginning of April so I can train the field workers on any new procedures. I also have to design some new surveys for new staff.

Thanks.

Chris

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

Re: Survey suddenly not opening from Collector

BrettStokes — Wed, 20 Mar 2019 04:58:25 GMT

Hi Chris,

I’ve been able to use your XLSForm to publish my own version of your survey and open it from within Collector (once I’ve changed the itemID to match my published survey). It looks like the code you’re using in Collector is correct (ie the itemID matches that of the survey .iteminfo file you provided), but the URL parameters you’re trying to pass into the survey are incomplete.

You’re not providing a value or {field} to populate your Name and Town fields.

Try using:

arcgis-survey123://?itemID=8939a1a1a90843f498f67942385b9d52&field:Name={Name}&field:Town={Town}

Brett

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Wed, 20 Mar 2019 19:00:25 GMT

Hi Brett,

Thank you for confirming that. I have actually gotten it that far. The problem I am having is that Survey 123 is shutting down while I'm entering data. This is happening without fail within a minute of opening the survey from collector.

Chris

Re: Survey suddenly not opening from Collector

BrettStokes — Wed, 20 Mar 2019 21:32:17 GMT

Hi Chris,

Ok, so you're successfully opening the Survey and pre-populating some fields from Collector but then it crashes after about a minute? Does this happen with all surveys, or just one in particular? Does a problematic survey crash when you open it directly in Survey123 (without using the link from Collector)? Are you able to send through any log files from the crash?

This crash after a minute is concerning and we're keen to reproduce the behaviour and troubleshoot further.

Brett

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Wed, 20 Mar 2019 21:41:59 GMT

It happens on older surveys as well and when I open it only through the Survey 123 app. There should be several reports already on file from my phone under the email address of young.christopherj.christopher@gmail.com. I just sent one more.

Get Outlook for Android<https://aka.ms/ghei36>

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Thu, 21 Mar 2019 19:10:54 GMT

I sent a couple more reports just now after trying an even older survey.

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

Re: Survey suddenly not opening from Collector

BrettStokes — Thu, 21 Mar 2019 22:02:14 GMT

Hi Chris,

It sounds like you are sending service error reports through the app (although I can’t see anything from your email address). These aren’t detailed enough to troubleshoot here.

It would be helpful if you can send us through a log file for when the app crashes. You can create the log file by going to Survey123 Settings → Diagnostics and then turning on Logging. Take note of the log output location and file name so you can copy the log file from your Android device later. Now open one of the surveys you know to fail (are they all causing the app to crash now?).

Please send through a log file that was logging when the app crashed.

Thanks,

Brett

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Thu, 21 Mar 2019 22:35:31 GMT

Attached are some logs from the past few days. I'll create some more and send them as well.

Get Outlook for Android<https://aka.ms/ghei36>

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Fri, 22 Mar 2019 14:35:12 GMT

Here is a log from a shut down that just occurred starting the survey from the survey app.

Get Outlook for Android<https://aka.ms/ghei36>

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Fri, 22 Mar 2019 14:44:48 GMT

This is a log from a survey that just shut down after starting it through collector. Both of these logs use the survey which you looked at which was updated.

Get Outlook for Android<https://aka.ms/ghei36>

Re: Survey suddenly not opening from Collector

ChrisYoung2 — Sat, 23 Mar 2019 21:44:23 GMT

These logs are from trying an older survey that used to work. The first two reports are from starting it from Survey 123 app. The third is trying to start it from collector.

Get Outlook for Android<https://aka.ms/ghei36>

Re: Survey suddenly not opening from Collector

BrettStokes — Mon, 25 Mar 2019 04:17:54 GMT

Hi Chris,

Thanks for supplying the log files. There isn’t anything obvious in them would explain your device crashing after about a minute.

This is beginning to sound like a device issue, although this usually is caused by memory limitations when using very large external select lists etc (not the case here). Can you replicate this crash on any other Samsung Galaxy Note 4 devices or is it one specific device? I can’t replicate on any of the devices I’ve tested with your survey (Samsung Tab A6 – Android 5.1, Samsung S7 – Android 8.0 and iPhone 8 – iOS 11.4). Do you have other types of mobile devices to test with?

Brett