topic Error generating report in ArcGIS Survey123 Questions

Error generating report

RobertBlash_HMM — Tue, 24 Apr 2018 19:22:53 GMT

I'm getting the following error, is this something on the ESRI side or something I'm doing? I was able to generate a few reports earlier in the day

An error occurred while generating report. Hide details

Http failure response for https://survey123.arcgis.com/api/reportMerge/_printByWordTemplate/execute: 502 OK

Re: Error generating report

BrandonArmstrong — Wed, 25 Apr 2018 18:17:02 GMT

Hi Robert,

You mentioned that you were able to successfully generate reports without error earlier in the day, was this on the same record?

If it was not on the same record, can you please try to identify some differences in the reports that were successful and those that were not? i.e. number of pictures, repeats, answered questions for the record. It would be good to know if the report(s) encountering issues have more data in them than those that processed without issue.

Thanks,

Brandon

Re: Error generating report

RobertBlash_HMM — Wed, 25 Apr 2018 18:42:12 GMT

Hi Brandon,

Yes I was working with the same record the whole time (trying to refine a reporting template). It seems like there was a hiccup somewhere on the server yesterday, because it was working once again this morning.

Thanks,

Rob

Re: Error generating report

RobertBlash_HMM — Wed, 25 Apr 2018 19:44:16 GMT

Interestingly, the same error has come up again today at roughly the same time of the day. I've been generating a few reports over the last hour and now I suddenly get the error. Is there a way to look into what the issue might be? The error it's throwing seems a bit generic.

Re: Error generating report

RobertBlash_HMM — Thu, 26 Apr 2018 11:25:48 GMT

It's working once again this morning. Is there a limit to the number of requests that can be made within a certain time period? I generated 15-20 reports over the span of an ~1.5 hours.

Re: Error generating report

RobertBlash_HMM — Thu, 26 Apr 2018 13:16:43 GMT

I'm getting the error again after successfully exporting several results.

"Http failure response for https://survey123.arcgis.com/api/reportMerge/_printByWordTemplate/execute: 502 OK"

Re: Error generating report

LouisDECOMBE — Thu, 26 Apr 2018 14:42:15 GMT

Hi,

I've the same pb with some users that have the same error since 2 days :Http failure response for https://survey123.arcgis.com/api/reportMerge/_printByWordTemplate/execute: 502 OK

If you have the solution, i take it!

thank you

Re: Error generating report

ShelbySouthworth1 — Thu, 26 Apr 2018 15:39:19 GMT

Hi Brandon -

Just thought I would throw my name on the list of people getting this error code in the past couple of days. To be fair, I just tried to use the Reporting function today for the first time in a couple weeks, but it is being used with a fresh AGOL/ Collector/ Survey123 data upload and it shouldn't be having any issues. I will say that I was just testing the print with a record that exists, but doesn't have much data filled in that would be relevant to the form I'm publishing (ie - I was expecting it to print out >mostly< blank). Could it perhaps have something to do with incomplete datasets / Null vaules?

Re: Error generating report

RobertBlash_HMM — Thu, 26 Apr 2018 15:48:27 GMT

I don't think it has anything to do with nulls (not in my case at least). I was using a single record to test some templates, so I know I was able to export this record successfully at one point, then it failed, then in started working again.

Re: Error generating report

BrandonArmstrong — Thu, 26 Apr 2018 16:08:27 GMT

Hi Robert,

If possible, can you please provide me with the XLSForm and the Report Template that you are using to generate reports?

You can send them to me at barmstrong at esri.com.

Thanks,

Brandon

Re: Error generating report

BrandonArmstrong — Thu, 26 Apr 2018 16:11:33 GMT

Thank you for the information, Shelby.

We are looking into what variables may be causing the issue. Good to know that in your case, there were empty values in the selected record being referenced for the report.

Re: Error generating report

BrandonArmstrong — Thu, 26 Apr 2018 18:17:14 GMT

I can reproduce the error on our end, and we are looking into what the cause is. Will update with more information as it comes.

Re: Error generating report

Port_Tampa_BayGIS_Staff — Mon, 30 Apr 2018 13:42:44 GMT

Can you please provide an update on this issue? Still unable to generate reports this morning.

Thank you!

Re: Error generating report

LouisDECOMBE — Mon, 30 Apr 2018 13:55:30 GMT

Hi, i still have the same issue today.

Re: Error generating report

JoshuaHellman — Wed, 02 May 2018 14:02:15 GMT

Do you have attachments on your feature? I noticed I can generate a report successfully if it doesn't have an attachment, but if I use the same report template and click on a feature with attachments it fails. I've noticed on features with attachments, like photos, even the Survey123 window when you click on a feature is loading the attachments wrong. It adds them to the bottom of every group of my survey, instead of just at the bottom of the survey. Not sure if you have attachments in your feature or not, but this seems to be an issue for me, even if I don't include the attachemnts on the report it still fails to generate.

Re: Error generating report

RobBlash — Wed, 02 May 2018 14:04:45 GMT

My reports have attachments, which doesn't seem to make a difference. One minute I can generate a report on a record with attachments, the next minute the same record (with the same template) will fail.

FWIW I have not had any problems the past few days....

Re: Error generating report

ChrisShuck1 — Thu, 17 May 2018 20:51:31 GMT

Any updates on this? Myself and many others in my organization have also been receiving this same error message (Http failure response for https://survey123.arcgis.com/api/reportMerge/_printByWordTemplate/execute: 502 OK). The strange thing is that if this error message is received, but we try repeatedly to generate the report, we sometimes, although not always, are able to generate it on subsequent tries. Sometimes it takes quite a few. We originally thought this might be associated with internet speed for users working remotely, but the same thing happens with fast connections. Occasionally, some surveys won't generate at all. This is not restricted to one specific survey. It is happening with many of them. We started experiencing this problem just within the last month.

Re: Error generating report

KevinBrown10 — Fri, 18 May 2018 16:41:04 GMT

I am also experiencing the same error.

(Http failure response for https://survey123.arcgis.com/api/reportMerge/_printByWordTemplate/execute: 502 OK_).

Reporting works fine in the am and now it is not. No changes have been made to the report or records. My reports contain numerous photograph attachments and image display of the geopoint.

Re: Error generating report

erica_poisson — Tue, 22 May 2018 19:04:12 GMT

This has just started occurring with one of our report templates. It was working fine about 10 minutes ago, and now we're getting this error. Has any progress been made as to what the cause of this is?

Re: Error generating report

BraulioGalvez1 — Tue, 22 May 2018 19:59:48 GMT

Hi Brandon Armstrong
CDa you have any news about this question?
In my case, also appear this message. Today, it has been frequent, in the environment QA and normal of survey123. I'm attaching the errors in both websites.

Is there any limited with Kb or MB of document generated?

I hope your comments.

Braulio.

ESRI Chile S.A.