topic Re: Web Form - Failed to Submit in ArcGIS Survey123 Questions

Web Form - Failed to Submit

BrittneyGibbons1 — Tue, 31 Mar 2020 16:16:53 GMT

We are experiencing issues with a webform failing to submit from some iOS devices. When users try to submit a form, they receive the error: Failed to submit - undefined is not a function (near '...window.require...'). The issue has been encountered from the Safari browser.

Is this due to an issue with my form or a browser issue?

Re: Web Form - Failed to Submit

Shwu-jingJeng — Wed, 01 Apr 2020 00:39:20 GMT

Brittney,

Is the same web form open and submit successfully on other browser or windows OS?

Did you try the the follwing?

-Windows Chrome/firefox/IE?

-iOS chrome/Edge?

When you mentioned some iOS devices, does that mean the failure only occur on certain iOS device but not all?

Re: Web Form - Failed to Submit

BrittneyGibbons1 — Wed, 01 Apr 2020 09:26:13 GMT

The error has only been reported from 32 bit iOS devices. I tested from my 64 bit iOS device, but it worked fine. We are using a custom URL from Collector to open Survey123 and unfortunately, the only option provided is to open in Safari. I do not have access to the 32 bit iPads experiencing the error, but will try to find one to test on.

Re: Web Form - Failed to Submit

Shwu-jingJeng — Wed, 01 Apr 2020 16:59:36 GMT

Hi Brittney,

Just a reminder that our system requirement for iOS is 11 or later (64 bit). If you are using an older deivce or prior iOS 11, you might run into potential issues.

System requirements—Survey123 for ArcGIS | Documentation

Re: Web Form - Failed to Submit

BrittneyGibbons1 — Wed, 01 Apr 2020 17:23:20 GMT

I am aware of that support for the field app requires iOS 11 or later, but it is not clear from the online documentation that iOS 11 is required for browser based forms. Safari is listed as a supported browser, but no minimum is listed. The only guideline is that the latest version of the browser is recommended.

Re: Web Form - Failed to Submit

Shwu-jingJeng — Wed, 01 Apr 2020 17:38:28 GMT

Hi Brittney,

Because Safari is part of the iOS operating system, its version is the same as the current version of iOS that you have. If you are running 32 bit iPhone, it won't support the latest iOS and you might not meet the system requirement for Safari version. Safari 11(iOS11) will be the system requirement for iOS device.

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 20:53:44 GMT

I am having the same issue. I have an iPad with the latest iOS update (13) I think. On safari get the error as above, but I can do the same thing in chrome and it works fine.

I have tried it on android in chrome and it also works.

Re: Web Form - Failed to Submit

Shwu-jingJeng — Thu, 07 May 2020 20:59:17 GMT

Hi Stefanie,

Could you share the xls form so that we can see what the cause may be?

Did you try other iOS device such as iPhone or safari on a Mac with the same survey?

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 21:27:19 GMT

I don't think the error lies in the xls form. I think it is the location question. In my url there are some parameters that have center and the globalid from another feature. I am hiding these in my actual web survey. When I unhide the location question from my url it seems like it can't load the map.

I quickly created a survey using the webUI and all it has is a geopoint question. I did not make the question required and I did not prompt it to ask for my devices location, but still the map isn't loading on my Ipad. I just get the dancing three bars suggesting the map is loading. When I click submit I get the same error as in my survey.

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 21:29:01 GMT

The survey I created is at https://arcg.is/a5rXS

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 21:36:39 GMT

My co-worker tried it in Safari on Iphone and it worked fine for him, he was able to submit the survey.

Re: Web Form - Failed to Submit

Shwu-jingJeng — Thu, 07 May 2020 21:56:25 GMT

Hi Stefanie,

I just tried to open this form on the iPad, which is running iOS12.4.6 and it seems to load the map just fine. I did see that three bars and just wait about few seconds longer, the map did load.

What is the model and the exact iOS version are you using?

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 22:03:05 GMT

It is an IPad 6th Generation and I have Software Version 13.3.1

Re: Web Form - Failed to Submit

Shwu-jingJeng — Thu, 07 May 2020 22:12:24 GMT

Hi Stefanie,

I don't have the iPad model and the exact iOS version to confirm, but most likely it's the device specific(or iOS version specific). I would encourage you to submit this issue as a bug via Esri Support to further troubleshoot this. In the mentime, have you tried installing other web browser app such as chrome on iPad and try to use Chrome to see if it will load the map?

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 22:16:19 GMT

Yes, I have installed Chrome and it works fine on there. I did also check that my permissions for sharing my location are set to "while using app".

I will submit a support ticket.

The people I think will be using this are most likely filling out the survey on a phone and since it seems it works at least on chrome, at least we have a work-around. thank you for helping me look into this.

Re: Web Form - Failed to Submit

Shwu-jingJeng — Thu, 07 May 2020 22:27:04 GMT

Hi Stefanie,

Could you also check "Safari" in Setting on your iPad and double check if "Location" is set to either "Ask" or "Allow"?

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 22:31:38 GMT

It is set to allowed. That is what I meant, when I go to my settings, into location services and click on Safari Websites, it is set to Allow Location Access "While Using the App"

Re: Web Form - Failed to Submit

Shwu-jingJeng — Thu, 07 May 2020 22:40:29 GMT

Actually I am looking at Settings>Safari>Location path though, not from Location service.

There are three options "Ask, Deny, Allow" and wondering if this matched the Location service>Safari website.

And also check all other Safari setting(Settings>Safari) to see if something does set differently from a working iOS device.

They are initial points to check but would still be good to have Esri Tech Support to troubleshoot further for you.

Re: Web Form - Failed to Submit

StefanieWenker — Thu, 07 May 2020 22:50:25 GMT

I wasn't aware of that settings page, but it didn't resolve the issue.

I was able to make it work though: I ended up clearing my cache by going to Advanced settings for the Safari App--> Advanced --> Website Data and clicked on "remove all website data". This did the trick! I can now see the map and submit the survey

Luckily this will not be an issue for any of my users since they have never opened the website/survey so far.