topic Survey123 thumbnail doesn't download to mobile device in ArcGIS Survey123 Questions

Survey123 thumbnail doesn't download to mobile device

ShanaGail1 — Tue, 20 Feb 2018 00:28:13 GMT

When users download my Survey to a mobile device from AGOL, my custom thumbnail doesn't come down with it. It's the default thumbnail instead. I can see it in the Form in Survey123 Connect, and it is visible in AGOL also. My coworker had this randomly happen with a different survey. I've republished multiple times to no avail. Any ideas?

Re: Survey123 thumbnail doesn't download to mobile device

Anonymous User — Mon, 26 Feb 2018 05:53:01 GMT

Hi Shana,

We have an open issue in our backlog for this behaviour, I have updated the issue with your comments.

As a workaround, if the user completely uninstalls the Survey123 app and re-installs Survey123 app from app store, then downloads the survey again, do they see the correct thumbnail?

Regards,

Phil.

Re: Survey123 thumbnail doesn't download to mobile device

ShanaGail1 — Tue, 27 Feb 2018 21:55:50 GMT

Hi Philip,

Thanks for your response. Unfortunately, the workaround wasn't successful. Is this bug fix slated for a release anytime soon?

Shana

Re: Survey123 thumbnail doesn't download to mobile device

Anonymous User — Tue, 27 Feb 2018 22:42:07 GMT

Hi Shana,

What device, OS version and app version are you using? You may need to clear the app data (delete any cached files/folders the app uses on device which may contain the thumbnails).

At this stage there is no definitive time frame for a bug fix for this issue.

Phil.

Re: Survey123 thumbnail doesn't download to mobile device

ShanaGail1 — Fri, 30 Mar 2018 00:30:36 GMT

Hi Philip,

I apologize for the delayed response to your question. The Survey I'm working on now didn't have the problem, and I was using the identical iOS and software versions as before and hadn't cleared the app data... thus the conversation fell off my radar. I've since upgraded, but I believe I was using 2.5.44 at the time. I've been using iPads and iPhones. To be honest I've been working with several devices with varying versions and I don't know what I was using at the time I posted this. If I see this problem flare up again I will make a note of the iOS version here.

Thanks,

Shana

Re: Survey123 thumbnail doesn't download to mobile device

AlecioO_Day2 — Tue, 02 Oct 2018 17:18:39 GMT

Hi Phillip,

I also ran into this issue where in downloading the Survey to the device I see the dialog box text "Thumbnail is downloading". This spins incessantly while I other Surveys without a thumbnail download instantly. I am using a Samsung Tab Active2 with Android 7.1.1 and Survey123 version 3.0.149 . I tried on four separate devices (all same specs), clearing the cache and uninstalling&reinstalling, all with similar results. In all cases, the Survey was not available/visible for data collection, although the cloud Sync icon was present for that specific Survey (as opposed to the download icon). My workaround was to re-publish an identical Survey without a thumbnail. I was then able to download and use the Survey. Most interesting is that the original form had already been downloaded to the device with thumbnail present, but when taken offline the Survey became unavailable/missing from the device. It was only when re-downloading this Survey did I encounter the thumbnail issue.

Thanks for any insight,

alecio

Re: Survey123 thumbnail doesn't download to mobile device

JamesTedrick — Tue, 02 Oct 2018 17:41:57 GMT

Hi Alecio,

We have been working to resolve this issue in the next version of Survey123. Can I ask that you join the Early Adopter Program and see if the available version of Survey123 there resolves the issue?

Re: Survey123 thumbnail doesn't download to mobile device

AlecioO_Day2 — Tue, 02 Oct 2018 18:08:40 GMT

James,

Sure, thanks for passing that on. Will get back with any results.

alecio

Re: Survey123 thumbnail doesn't download to mobile device

AimeeZarzynski — Fri, 25 Oct 2019 19:19:52 GMT

Hi, I am also experiencing this problem with 8 surveys that we just published. Happened with the last 2 surveys published as well (a couple of months ago). Any update on this fix? I am working with a samsung galaxy tab, it works fine on my ios device....

Re: Survey123 thumbnail doesn't download to mobile device

AimeeZarzynski — Fri, 25 Oct 2019 20:31:05 GMT

Update: deleting app and re downloading did work

Re: Survey123 thumbnail doesn't download to mobile device

LS1 — Wed, 29 Jan 2020 02:47:50 GMT

Any update on this? I have iPhone. 1 survey that displays the thumbnail, 1 survey doesn't. Trying deleting app and re-installing, didn't work. Thought it had to do with storing .jpg or .png file as thumbnail. Should I be using one format or the other?

Re: Survey123 thumbnail doesn't download to mobile device

ShanaGail1 — Fri, 07 Feb 2020 00:10:38 GMT

I've only republished once over the past year and didn't see it happen. I was hoping it had been fixed, but I guess the stars were just aligned.

Re: Survey123 thumbnail doesn't download to mobile device

hassoalbert — Thu, 02 May 2024 10:34:59 GMT

When Survey123 thumbnails fail to download to a mobile device, it can disrupt the data collection process and hinder the efficiency of fieldwork. This issue may stem from various factors, including network connectivity issues, compatibility problems with the mobile device or operating system, or glitches within the Survey123 app itself. Resolving this issue requires troubleshooting thumbnail grabber steps such as ensuring a stable internet connection, updating the Survey123 app to the latest version, and checking for any restrictions or permissions that may prevent the download. Additionally, reaching out to technical support or consulting online forums for advice from other users experiencing similar issues can provide further insights and potential solutions. Addressing the problem promptly is crucial to ensure the seamless operation of Survey123 and maximize productivity in data collection efforts.