topic Re: Survey123 Connect Issue with Display in ArcGIS Survey123 Questions

Survey123 Connect Issue with Display

AndrewBartshire1 — Wed, 21 Jun 2017 18:20:04 GMT

I am having issues with using Survey123 Connect on one specific computer in our office. The program only displays a small portion of the text (in some cases every other character in a word) in both form preview and the main menu. I have tried uninstalling and re-installing survey123 several times and have the most current version installed. The computer is running Windows 7 Professional, has a 3.40GHz Intel i7-2600 Processor and 12GB of RAM. Do you have any ideas what might be causing this glitch? I've attached screen shots of the issue.

Re: Survey123 Connect Issue with Display

JamesTedrick — Wed, 21 Jun 2017 18:25:20 GMT

Hi Andrew,

This looks like an issue with the OpenGL drivers on the machine. Can you check to see if the latest drivers for the graphics chips/card are installed?

Re: Survey123 Connect Issue with Display

AndrewBartshire1 — Wed, 21 Jun 2017 18:40:22 GMT

Updated the drivers and the display looks normal. Thanks for the help!

Re: Survey123 Connect Issue with Display

MichelleWilliams1 — Fri, 07 Jun 2019 16:12:03 GMT

Help. Same question.

I downloaded/installed OpenGL (430.86-desktop-win8-win7-64bit-international-whql.exe) and I still can't see the top of Survey123. Am I doing something wrong?

Re: Survey123 Connect Issue with Display

JamesTedrick — Tue, 11 Jun 2019 23:14:37 GMT

Hi Michelle,

Could you modifying the Windows shortcut for Survey123 Connect to switch the rendering engine? Right-click on the shortcut, select 'Properties' and at the end of the Target setting, add a space and then

--renderingEngine=angle

See the attached image. Information about manually setting the rendering method is in Frequently asked questions—Survey123 for ArcGIS | ArcGIS

Re: Survey123 Connect Issue with Display

MichelleWilliams1 — Mon, 01 Jul 2019 16:54:46 GMT

It was my drivers, thanks for the quick reply, I also modified my Windows shortcut.