topic Re: Survey123 Connect no Excel option on new surveys in ArcGIS Survey123 Questions

Survey123 Connect no Excel option on new surveys

RonKnepper — Tue, 03 Oct 2017 19:12:14 GMT

So I am having an odd issue that keeps coming up, creating a new survey pops up the excel form but in connect there is no link to the excel. This is always the case no matter how I try to create. It happened before but after a few tries it finally showed the excel file option but nothing this time

Re: Survey123 Connect no Excel option on new surveys

Anonymous User — Thu, 05 Oct 2017 05:12:35 GMT

Hi Ron,

Can you confirm what version of Survey123 Connect and also what OS version you are using?

If you navigate back to the home screen which has all your surveys (My Survey Designs), and then select the same survey to open it again, do the shortcuts on left hand panel appear?

Regards,

Phil.

Re: Survey123 Connect no Excel option on new surveys

Anonymous User — Thu, 05 Oct 2017 05:33:02 GMT

Hi Ron,

Further to my previous reply, I have been able to replicate the issue by deleting the xls file out of the survey folder.

In your case I assume you are not doing this, which means something else must be locking or causing the file not to be able to be read by Connect. Are you opening many xls files at same time, possibly having surveys with same name and therefore same xls file name but in different folders.

Once you save the xls file after it automatically opens and then close it, do the icons appear again?

Re: Survey123 Connect no Excel option on new surveys

RonKnepper — Sat, 07 Oct 2017 18:29:49 GMT

I am using 2.4.6, It seems to come and go. I actually also had an older version installed I didnt realize too. I uninstalled that. It seems to be ok for now. I was leaving another survey form open as I created another (I wanted to reference some pieces) so maybe that also was an issue.

Re: Survey123 Connect no Excel option on new surveys

Anonymous User — Sun, 08 Oct 2017 23:54:17 GMT

Hi Ron,

Sounds like the issue is related to having multiple versions of Survey123 installed. Note that Survey123 does not support multiple installations, therefore please ensure you uninstall the old version first before installing the latest version.

You can have multiple Excel workbooks open for different surveys if you want to reference them (no different to opening files via Excel at same time, provided they do not have exact same filename) so that shouldn't impact Survey123.

Phil.