topic Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone. in ArcGIS Survey123 Questions

why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

LeifJohnson3 — Tue, 12 Feb 2019 13:14:29 GMT

I have a Mesa 2 rugged tablet that Survey123 has been downloaded onto. Everything else in the survey seems to work fine, but when I click on the camera icon to take a picture it crashes the survey. The same operation works on my iphone though.

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

PhilipQueen — Tue, 12 Feb 2019 13:30:56 GMT

Have you allowed Survey123 access to your camera?

Under Settings > Privacy > Camera, you will be able to choose specific apps to allow to access the camera. On your iPhone, the app probably prompted you for permission on your first log in.

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

LeifJohnson3 — Tue, 12 Feb 2019 13:46:28 GMT

For some reason, Survey123 doesn't show up as an option when I go to the camera's privacy settings.

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

PhilipQueen — Tue, 12 Feb 2019 15:38:40 GMT

That's strange. I don't have a windows tablet on hand to help, but it shows up in the permissions of my Android tablet and iPhone. Perhaps there's some permission further up the chain that needs to be changed?

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

LeifJohnson3 — Tue, 12 Feb 2019 16:44:06 GMT

Yea, something funky's going on. I have a feeling it might just be a bug with the app in regards to the windows operating system. Thanks for taking a look at it for me though, I really appreciate it.

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

BrandonArmstrong — Tue, 12 Feb 2019 17:00:02 GMT

Hi Leif,

This issue is specific to the Juniper Mesa 2 and is a defect, as you suspected. If you do have access to Esri Technical Support, please follow up with them so that they can add your encounter to the existing issue, BUG-000095206. We will be sure to update this thread when there is movement related to the issue.

Thank you,

Brandon

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

LeifJohnson3 — Tue, 12 Feb 2019 17:02:24 GMT

Thanks for the clarification Brandon, I'll get right on it.

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

CalvinHeinly — Thu, 29 Aug 2019 15:17:32 GMT

has a resolution been found yet . I am still having this issue .

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

Anonymous User — Wed, 09 Oct 2019 14:50:34 GMT

James Tedrick‌ Johnathan Hasthorpe‌

This is happening to us on a Samsung Galaxy S9, app is crashing when the photo is taken. Please let me know if there is a resolution

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

BrandonArmstrong — Thu, 10 Oct 2019 21:59:25 GMT

Hi Brita,

Can you please provide more information regarding the crash that you are encountering when taking a photo with your Samsung Galaxy S9?

1. What version of the Survey123 Field App are you using?

2. What version of Android OS does the S9 have?

2.What was the image size in pixels applied in the 'Images' settings for the survey in S123 Connect?

3. Does this happen with all surveys when attempting to take pictures using the S9 or just one?

4. Can you provide a share link for opening in the field app for one of the surveys exhibiting the behavior?

Thanks,

Brandon

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

Anonymous User — Mon, 05 Oct 2020 23:58:45 GMT

Hi Leif,

Just letting you know have made significant improvements to the 3.11 release with the camera on Windows which fixes the known issue with the Juniper Mesa 2 and camera crashes. It also fixes issues found with the Mesa 3 and Windows tablets in general where the image orientation was incorrect. Can you please test out latest 3.11 RC2 builds available on Early Adopter Community and let us know if you have any further issues.

Regards,

Phil.

Re: why does my survey crash when trying to take a photo on Windows tablet? It works fine on an iphone.

Anonymous User — Tue, 06 Oct 2020 00:05:30 GMT

Hi Brita,

Just letting you know have made significant improvements to the 3.11 release with the camera on Windows and Android which fixes some of the known issues. Are you still having problems with Samsung S9 with survey123 field app 3.10 release? Can you please test out latest 3.11 RC2 builds available on Early Adopter Community and let us know if you have any further issues.

Regards,

Phil.