topic Re: New Survey123 update resulted in not seeing camera buttons in ArcGIS Survey123 Questions

New Survey123 update resulted in not seeing camera buttons

Peters_Amy — Mon, 03 Dec 2018 20:55:54 GMT

I'm trying to take a photo inside Survey123 Version 3.1.158 in the mobile app but the top and bottom of the screen are black and so are the take photo button and back button so they are no longer visible!! This is occurring on both iOS and Android.Philip Wilson‌James Tedrick Is there a way I can fix this?

Re: New Survey123 update resulted in not seeing camera buttons

BrandonArmstrong — Tue, 04 Dec 2018 17:15:00 GMT

Hi Amy,

Is this happening with one particular survey, or multiple? If just one, can you please share your XLSForm that was used to create the survey, or if created on the web, provide a link to view the behavior? You can send either to barmstrong at esri.com.

Best,

Brandon

Re: New Survey123 update resulted in not seeing camera buttons

Anonymous User — Thu, 10 Jan 2019 05:38:41 GMT

Peters, Amy

Hi Amy,

Is this issue still occurring? If so can you provide more details on the exact model of iPhone/iPad and iOS version, and also for Android the make/model/OS?

Also, did you try to uninstall the app completely and re-install again? Likewise if you install the 3.2 beta app from the EAC site, does the same issue occur?

And lastly does this happen with all surveys on the device, or just some specific surveys?

Phil.

Re: New Survey123 update resulted in not seeing camera buttons

Anonymous User — Thu, 10 Jan 2019 05:49:35 GMT

Amy, further to my post above:

Out of curiosity, do you have the Toolbar Text Color in Connect set to black as below? If you change the color from black to another lighter color do the buttons appear again?

Regards,

Phil.

Re: New Survey123 update resulted in not seeing camera buttons

BrandonArmstrong — Thu, 10 Jan 2019 21:29:55 GMT

As an update, after speaking with Amy over the phone, the issue was indeed related to the fact the the Toolbar Text Color was set to black at time of publishing the survey from Survey123 Connect.

After changing the color back to default, or any other color and republishing, the issue was resolved when redownloading the survey and taking a picture within Survey123,

Re: New Survey123 update resulted in not seeing camera buttons

Anonymous User — Tue, 15 Jan 2019 02:59:57 GMT

Hi Amy,

Just an update to let you know that we have resolved the issue above and it will be available in the upcoming 3.2 release at end of January. If you have time, can you please check out the latest 3.2 RC builds (Connect 3.2.192 and App 3.2.262) available on EAC here: Welcome to our Feedback Community and provide any feedback. The sooner we can get feedback the sooner we can address any outstanding issues before the release.

Regards,

Phil.

Re: New Survey123 update resulted in not seeing camera buttons

MichelleWilliams1 — Thu, 05 Dec 2019 16:49:58 GMT

We are having a missing camera icon issue with surveys that were imported from a previous survey.

I've changed the toolbar text color and re-published it with no change.
Missing camera on both Android and iPad (2 different versions of IOS)
Re-installed - allowed the phone to use the camera
Deleted survey, redownloaded survey

All new surveys include the camera icon.

Please help.

Re: New Survey123 update resulted in not seeing camera buttons

Anonymous User — Fri, 06 Dec 2019 00:03:11 GMT

Hi Michelle,

Can you please provide your xlsx file and also a screenshot of Connect for they survey that is not working, mainly of the Settings -> Style options for that survey.

Phil.

Re: New Survey123 update resulted in not seeing camera buttons

MichelleWilliams1 — Wed, 11 Dec 2019 19:14:53 GMT

Hello Philip,

I think what we are seeing is a security feature. All surveys once uploaded no longer have a camera icon.

Here are my Style options just for testing.

Re: New Survey123 update resulted in not seeing camera buttons

Anonymous User — Thu, 12 Dec 2019 00:25:36 GMT

Hi Michelle,

I think what you are seeing is that editing images or adding new attachments when editing an existing record/survey is not currently supported in Survey123.

When you open a new survey (new collect) you can add new images via the camera icon or browse gallery icon. However, when you are editing an existing survey via the Inbox or Sent box, the adding or editing of attachments (images) is not supported and those icons will not be displayed.

There are many other posts on this subject, with workarounds such as using a repeat in your survey, to be able to add additional images to the survey. We are hoping to support the editing and adding of attachments when editing an existing survey record in the future.

Regards,

Phil.

Re: New Survey123 update resulted in not seeing camera buttons

MichelleWilliams1 — Wed, 18 Dec 2019 22:56:24 GMT

Hi Philip,

I'm back with another detail about the camera issue.

Once we submit the inspection, the field crew needs to see the images from previous repeats so they can see the difference, we don't want to edit the images. How can we get the images to stay with the survey in the inbox? Right now everything disappears.

Re: New Survey123 update resulted in not seeing camera buttons

Anonymous User — Wed, 18 Dec 2019 23:59:16 GMT

Hi Michelle,

Yes, that is correct, what you are seeing is expected. As we do not support editing images in the Inbox for existing records, you also can not view the previously collected images either. When you refresh the Inbox, the images are not downloaded from the server onto the device. Once we support editing of attachments, the images will also be viewable for previously collected records, even if not editing.

Phil.

Re: New Survey123 update resulted in not seeing camera buttons

CatherineHall678 — Wed, 07 Sep 2022 19:29:31 GMT

I thought I was having the same issue "not seeing the camera button". But then I realized it may be because I am working on my desktop PC that does not have a camera. I move to a laptop that has a camera and sure enough, the camera button is back. I though I'd share my epiphany.

Re: New Survey123 update resulted in not seeing camera buttons

MassoudAhmadi — Wed, 26 Jun 2024 14:08:35 GMT

Hi Phil, I am experiencing the same issue. However the behaviour is inconsistent across the desktop app and IOS. We have inspection forms that use the inbox to edit and submit pre-created surveys. On the desktop when selecting an item from the inbox, the camera and folder icon appear, however, on the ios mobile app, it does not appear for the same survey from the inbox.