topic Re: Survey123 install not showing 'next' button in ArcGIS Survey123 Questions

Survey123 install not showing 'next' button

Vincentde_Jonge — Thu, 09 Jan 2020 11:49:40 GMT

Hi,

I'm having trouble installing Survey 123 Connect, the desktop version, windows x64 version. When I run the .exe it shows the screen in the attachment. There's no 'next' button, so I can't continue the install.

What's causing this and how can I fix it?

Re: Survey123 install not showing 'next' button

Shwu-jingJeng — Thu, 09 Jan 2020 18:02:14 GMT

Hi Vincent,

What version of OS are you using and what locale is your OS set to?

The app shows Dutch as installation language.

I can see the buttons with the same build(3.7.62) and my locale is Nederlands(Nederland) on win10.

Re: Survey123 install not showing 'next' button

Vincentde_Jonge — Fri, 10 Jan 2020 07:27:32 GMT

Hi,

I'm on Windows 10 as well, Windows 10 Pro 64 bits build 17763, Dutch (Nederlands) language.

Re: Survey123 install not showing 'next' button

Shwu-jingJeng — Fri, 10 Jan 2020 17:28:42 GMT

Hi Vicent,

Could you check your desktop device specifications(Settings>System>About>Device specifications)?

And also check if you have latest graphic driver updates on your desktop?

Re: Survey123 install not showing 'next' button

Vincentde_Jonge — Mon, 13 Jan 2020 09:13:34 GMT

Hi,

Device specifications look the same as yours.

Graphics drivers are up to date.

Re: Survey123 install not showing 'next' button

Shwu-jingJeng — Mon, 13 Jan 2020 17:26:32 GMT

Could you try on another machine to see if you are still seeing the missing buttons issue?

Re: Survey123 install not showing 'next' button

Vincentde_Jonge — Fri, 27 Jun 2025 11:13:54 GMT

Hmm, it does work on other machines; I asked some colleagues. They do have the same model laptop and same installation, so that's a little odd... Mine's also the newest.

Thanks for the help so far, by the way.

Re: Survey123 install not showing 'next' button

Shwu-jingJeng — Mon, 13 Jan 2020 21:36:05 GMT

Yes, this issue could be specific to the machine you are using, most likely with the graphic card or the graphic driver, which might potentially impact the UI rendering.

You might want to have the Information System team to check the graphic card issue to see if you need any further updates on the driver.