topic Re: Thumbnail keeps disappearing in ArcGIS Survey123 Questions

Thumbnail keeps disappearing

WilmaRobertson — Thu, 14 Mar 2019 15:06:13 GMT

The last two days I am having a lot of trouble getting the Thumbnail to "stick" with a survey using Survey 123 Connect. I set the thumbnail, and then as soon as I get out of the survey it is gone again. I have not had this problem prior to this week. I tried both using a .png and a .jpg. Any suggestions? Thanks!

Re: Thumbnail keeps disappearing

JamesTedrick — Thu, 14 Mar 2019 21:28:44 GMT

Hi Wilma,

We haven't seen this before. Is there anything unusual about the file names of the images?

Re: Thumbnail keeps disappearing

WilmaRobertson — Fri, 15 Mar 2019 14:18:58 GMT

No, not really anything unusual. "TwinFalls.jpg" and "TwinFalls.png". Neither worked.

Re: Thumbnail keeps disappearing

WilmaRobertson — Fri, 15 Mar 2019 14:30:42 GMT

James,

Thank you for looking into my thumbnail issue! I have made a little video that shows that happens. Besides the video I have also attached the two images I am trying to use. I know the Slide2 is rather large (1.64MB), but the TwinFallsV3.JPG behaves the same way and also fails.

I have not had this issue before….

Wilma

Re: Thumbnail keeps disappearing

JamesTedrick — Fri, 15 Mar 2019 20:58:46 GMT

The TwinFallsV3 works for me. Just to check, are you using the current version of Survey123 (3.3)? There were a few issues around thumbnails that we addressed as part of 3.1.

Re: Thumbnail keeps disappearing

WilmaRobertson — Fri, 15 Mar 2019 21:03:11 GMT

I am using Survey 123 Connect version 3.3.51

Re: Thumbnail keeps disappearing

WilmaRobertson — Wed, 20 Mar 2019 13:38:25 GMT

I did some more testing. When I make thumbnails I like to use PowerPoint to create the logo. I then export the slide to a .jpg or .png and try using that as my thumbnail. This fails. However, when I load the image I created via PowerPoint into the Paint application and then save it from there it seems to work. Makes me wonder if there is something about the way PowerPoint exports to a .jpg or .png file that makes it not work in Survey123. At least there seems to be a workaround.

Re: Thumbnail keeps disappearing

BrettStokes — Thu, 21 Mar 2019 02:39:36 GMT

Hi Wilma,

I think this is caused by Connect being case sensitive to thumbnail image file extensions. Please rename an image that is currently failing to lowercase (.jpg or .png) and retry. Note that Connect currently requires all lowercase file extension, ie .Png will also fail.

Please let me know how you go.

Thanks,

Brett

Re: Thumbnail keeps disappearing

Danielle_Papineau — Thu, 23 May 2019 00:02:08 GMT

Oh my gosh! Thank you so much for posting this Brett Stokes‌! I was having the same issue of my thumbnail disappearing and have never had this issue in any other survey, so I was stumped. My file extension was .JPG and as soon as I changed it to .jpg, it stuck. I had never heard of Connect requiring all lowercase file extensions, so glad to know!

Danielle

Re: Thumbnail keeps disappearing

AllenDailey1 — Tue, 13 Aug 2019 16:28:22 GMT

Thanks, changing the file extension to lower case solved this problem for me!! btw, for future viewers of this thread, if you can't figure out how to change the file extension to lower case (I didn't at first), I recommend this website: 4 ways to change the file extension to uppercase/lowercase in Windows

Re: Thumbnail keeps disappearing

ChaimSchwartz4 — Tue, 21 Jul 2020 21:36:51 GMT

Thank you! that worked for me as well. What a time-saver.... I also had to remove any spaces I had in my file name.

Re: Thumbnail keeps disappearing

DryCreekEng — Wed, 04 Aug 2021 20:30:20 GMT

I also had this problem. My logo file name had caps, not the extension. By changing the file name to lowercase and removing spaces, it worked!

Thanks everyone for the tips to get it fixed!

Re: Thumbnail keeps disappearing

Katie_Clark — Mon, 28 Mar 2022 19:48:39 GMT

Old post I know, but just wanted to say thanks, this helped me out a lot. Is this info published anywhere in the official Esri documentation? Seems pretty important, but I didn't see it in there.

Re: Thumbnail keeps disappearing

tmichael_wpjwa — Thu, 10 Nov 2022 11:45:25 GMT

Seems like this is an old thread but I'm seeing the same issue now in Survey123 Connect v 3.16.105. I've tried both .png and .jpg images (making sure the extensions are lower case per the recommendation) and each time the icon will disappear in Connect and in the Survey123 app after I publish the survey.

Re: Thumbnail keeps disappearing

AnthonyJonesRSK — Mon, 04 Dec 2023 17:42:33 GMT

Hi just wanted to add that I'm using RSK Connect 3.19 and this is still an issue even with lower case file extensions and can be really annoying when having to republish surveys. Can anyone in the S123 confirm if this is a bug actively being looked into? Thanks

Re: Thumbnail keeps disappearing

JoeBryant1 — Fri, 03 May 2024 16:26:45 GMT

I'm using Connect 3.19.116 and was seeing this issue without uppercase file extension letters (.png). It looks like removing spaces from my thumbnail file name has fixed the problem.

Re: Thumbnail keeps disappearing

AndrewPadilla — Wed, 29 Jan 2025 21:07:12 GMT

I can confirm this is still happening for me as well. I am using Connect 3.21.62. I removed the spaces from the thumbnail file name. Which seems to work.