topic Re: Survey123 Connect Frozen when publishing survey in ArcGIS Survey123 Questions

Survey123 Connect Frozen when publishing survey

KatherinePadilla — Wed, 13 Mar 2019 20:54:47 GMT

Hey all,

I have had the occasion several times with different surveys "getting stuck" and not publishing. The screen that it gets stuck on is attached. I am able to publish other surveys again without restarting or rebooting the program. My only solution is to create a new survey. This has happened enough times to get rather inefficient. Does anyone else have this issue and have a solution?

Re: Survey123 Connect Frozen when publishing survey

BrandonArmstrong — Wed, 13 Mar 2019 21:03:54 GMT

Hi Katherine,

Can you please provide a log file captured during the hang up?

You can save to a file and upload it to this thread.

Troubleshoot—Survey123 for ArcGIS | ArcGIS

Re: Survey123 Connect Frozen when publishing survey

KatherinePadilla — Wed, 13 Mar 2019 21:26:39 GMT

I turned on the log and next time it happens I will post the log file in this thread. I had already deleted the old and created a new survey to publish.

Re: Survey123 Connect Frozen when publishing survey

KatherinePadilla — Thu, 14 Mar 2019 16:05:12 GMT

So it is happening again today with a different survey:

I went to go get the log document and the logger was turned off again. Is there a way to keep it on? I turned it on and tried to publish again and it asked me to log in again, then took much longer than normal to create web form then got stuck on the same screen. I gave the whole process 8 or so minutes to work itself out. It usually takes seconds, no longer than 15 to 30 seconds to publish. I did not get any type of error pop up, I ended up closing the screen. See attached logger document.

Re: Survey123 Connect Frozen when publishing survey

BrandonArmstrong — Thu, 14 Mar 2019 20:49:16 GMT

Hi Katherine,

In looking at the log that you provided, I see that there is an error referencing "User folder does not exist". I'm wondering if you have moved the content (feature layer, form, etc...) from the survey's default folder in your ArcGIS Online content?

Re: Survey123 Connect Frozen when publishing survey

KatherinePadilla — Thu, 14 Mar 2019 20:54:21 GMT

I have moved/renamed the folder in AGO for every single one, but this error does not happen all the time. I’ll have to do more testing to see if that could be the issue. Is there any way around this to where we could be able to move it without a problem? I would like a little more flexibility in where I could save things both in AGO and on the desktop.

Thanks!!

Katie.

Re: Survey123 Connect Frozen when publishing survey

YukoYokozawa — Wed, 24 Jul 2019 22:40:18 GMT

Hi! I have the same problem.

I was trying republish the survey and got stuck there. The change I made was deleting some of the lists in the choice sheets. I didn't touch anything else.

Three actions were in the list (all same as the screenshot), and the change I made didn't published.

Did you solve the problem?

Re: Survey123 Connect Frozen when publishing survey

KatherinePadilla — Thu, 25 Jul 2019 14:05:42 GMT

One question, Did you move the survey item from one folder to another in AGO? This may be the issue. I am hope they are working on a solution to solve this issue. It would make file organization cleaner and more effective for us if we have the freedom to move items where we would like them without breaking the link to connect. I have multiple surveys for one program and would like them to all reside in the same folder. This is not a possibility without fully remaking the survey every time there is an update…so for now I am keeping them in separate folders until there is a solution. I did find I could rename the folder without having this issue. Hope this helps.

Re: Survey123 Connect Frozen when publishing survey

YukoYokozawa — Thu, 25 Jul 2019 16:11:25 GMT

Thank you so much for replying my question!

Yes I moved the form to a folder... I just moved the form back to the original place and tried to republish, and it didn't work

I'm thinking I will create the new form and keep it in where it is... I hope ESRI will fix this problem soon!

Re: Survey123 Connect Frozen when publishing survey

YukoYokozawa — Thu, 25 Jul 2019 17:45:07 GMT

I moved the form to not the original place! So I moved the form again to the original folder, and now I can publish the form, I don't have to re-create the form. Thanks for your suggestion!

Re: Survey123 Connect Frozen when publishing survey

KatherinePadilla — Thu, 25 Jul 2019 17:56:42 GMT

Glad it worked out!!

Re: Survey123 Connect Frozen when publishing survey

BryanO_Reilly — Thu, 09 Apr 2020 04:05:37 GMT

Moving back to the original folder immediately did the trick for me! THANK YOU for sharing that tip.

Re: Survey123 Connect Frozen when publishing survey

DeeLofstrom — Thu, 16 Apr 2020 16:37:16 GMT

I just ran into this issue and had some success getting it to publish again. I had already deleted the original folder so I couldn't move it back. In survey123 connect version 3.7.62, I opened up the windows folder containing all the files for the survey, and then opened the .itemInfo file associated with the survey. I found the line ""ownerFolder": and updated the Folder ItemID on that line with the current Folder ItemID (which I found in the URL when clicking on the folder in AGO). Then I tried republishing the survey and it worked.

Re: Survey123 Connect Frozen when publishing survey

KatherinePadilla — Thu, 16 Apr 2020 19:05:08 GMT

This is great!! Thank you so much for finding that and sharing your success!! Now we can move them wherever with no issues!!

Re: Survey123 Connect Frozen when publishing survey

JasminePrater — Mon, 22 Nov 2021 20:46:24 GMT

This is an old topic, but I ran into the same issue today. I had created the surveys, then moved them into a new folder in AGOL. The easy way to fix it was to rename them in AGOL (I added "OLD" at the end), then update them in Survey123 Connect using the update button on the main page (not in the individual survey, but that may work). It prompted me to redownload them, which I did. I made the needed changes to the surveys, then republished them under the new name. Back in AGOL, I changed the name of the survey in back to the original name, then updated the surveys in Survey123 Connect, as before. Although it's a bit of back and forth, it was very easy to do and all of my surveys remained unbroken in Experience Builder using the Survey and Embed widget.

Re: Survey123 Connect Frozen when publishing survey

HeatherBell — Thu, 01 Dec 2022 17:57:50 GMT

Hi,

Just to add a note to this for anyone else stuck with this error, that I find that if I change the folder ID in the iteminfo file and then save it, and then leave the iteminfo file open while I republish it works. If I close the iteminfo file before publishing it doesn't work.

Heather

Re: Survey123 Connect Frozen when publishing survey

RudyJamet — Tue, 14 Mar 2023 16:31:58 GMT

I had the same issue and I applied your solution which worked like a charm. Thanks.

Re: Survey123 Connect Frozen when publishing survey

FrankHerbert — Thu, 20 Apr 2023 21:00:50 GMT

I was having the same problem:

- Published 3x surveys

- Moved them into a shared folder on AGOL

- Republishing one of the surveys freezes and doesn't update correctly.

The workaround I'm using is, load up Survey123 Connect, and on the survey icon, refresh the app. This syncs the app in Connect with what you have on AGOL i.e. the new folder location. I did find some of the select_multiple choices had duplicated, so I opened the xls and hit save. This seemed to remove the duplicates by syncing with the xls again. The survey view in Connect is now legit and you can re-publish the survey.