idea Option to suppress "position source closed error" in Survey123 app in ArcGIS Survey123 Ideas

Option to suppress "position source closed error" in Survey123 app

MTaft-Ferguson — Tue, 27 Aug 2019 20:05:20 GMT

We can suppress alerts related to having location services disabled in surveys themselves, but it would be nice to also suppress this screen on startup:

We use Survey123 for a number of data collection workflows where the device's location is unimportant and those surveys are usually filled out on desktop computers that have location services disabled. Users find the above error (which appears every time the app is opened) confusing or annoying, especially for new or infrequent users.

Re: Option to suppress "position source closed error" in Survey123 app

JuanSantos — Mon, 09 Dec 2019 14:24:40 GMT

Hi M Taft-Ferguson

It depends on the version you have of the app, for example, I leave you some updates:

Update of 09/26/2019: Fixed an error that caused the geopoint calculations that use values in a main layer not to be applied after the first repetition.
In the update 01/31/2019 connect 3.2.196: Various corrections of location and internationalization errors and improvements have been made.
Update of 11/21/2017 version 2.5.44. when using a Bluetooth R1 Trimble GNSS receiver

The link: Novedades de Survey 123

Re: Option to suppress "position source closed error" in Survey123 app

MTaft-Ferguson — Wed, 08 Jan 2020 17:44:15 GMT

Hi Juan,

Forgive me if I misunderstand, but I have the most recent version of the desktop app (3.7.57) and still get the error every time I open the app:

Re: Option to suppress "position source closed error" in Survey123 app

TobiasFimpel — Mon, 13 Jan 2020 22:10:58 GMT

I have users reporting the exact same complaint. And I get their point. Some of our inspection forms take a very long time to fill out because they involve test-running mechanical equipment etc.; you don't want to have the GPS draining your device battery during that entire time. But every time you wake your device or you switch back from a different app to the Survey123 app you have to hit Ok to this "Stupid notice" - I'm quoting our field crew here. Not a happy user experience, Esri!

Anyone know if an official bug or enhancement request been logged for this?

Re: Option to suppress "position source closed error" in Survey123 app

Canton_OhioEngineering — Mon, 27 Jan 2020 13:41:08 GMT

I, too, am getting the "Position source closed error" when on my Survey 123 Connect forms. I have been searching for a fix but, at this time, am unable to find one.

Re: Option to suppress "position source closed error" in Survey123 app

MaryEllen_Perko — Fri, 07 Feb 2020 14:34:02 GMT

Hi. I wanted to share that we are also getting reports of some users suddenly getting this error. Does anyone know if we should be concerned about data entry or upload issues?

Re: Option to suppress "position source closed error" in Survey123 app

SherylVerhulst — Tue, 10 Mar 2020 15:43:51 GMT

Hi, I am also getting an error message "Position source closed error" for geopoints (respondents must enter in a zip code). Not sure if it was me doing something incorrectly but it seems it may be an update issue?

Re: Option to suppress "position source closed error" in Survey123 app

Canton_OhioEngineering — Tue, 10 Mar 2020 15:49:31 GMT

All,

I only started receiving this when I got a new pc. It has to do with your location services being turned on. As soon as my location was enabled, this message went away. I would recommend making sure your location is turned on, on the device you are using.

Re: Option to suppress "position source closed error" in Survey123 app

MTaft-Ferguson — Thu, 02 Apr 2020 11:39:56 GMT

Our IT has disabled location services for almost all devices for security reasons, and as mentioned above, device location is unimportant for many surveys that our users complete. In our case, we need an option to suppress the error, because we will not/cannot turn location services on and because the error does not convey any relevant information for our workflows.

Re: Option to suppress "position source closed error" in Survey123 app

ThomasColson — Mon, 20 Jul 2020 16:37:08 GMT

I'm flooded with help desk call because of this. As others have mentioned, most organizations disable location services on desktops and laptops. What is ESRI's specific reasoning for not allowing users to surpress this warning in settings?

Re: Option to suppress "position source closed error" in Survey123 app

PhilipMarty — Wed, 26 Aug 2020 16:12:01 GMT

Does anyone know if this was resolved in the latest 3.10 release? My users hate this too, and it would be really nice to turn off.

Re: Option to suppress "position source closed error" in Survey123 app

Katie_Clark — Mon, 18 Jan 2021 21:36:40 GMT

Any additional updates on this? Seems like it's a pretty common issue...

Re: Option to suppress "position source closed error" in Survey123 app

JasminePrater — Tue, 05 Oct 2021 14:22:55 GMT

This is an older issue, but I was experiencing it myself after creating a new survey from a feature service. I am also using a new laptop, and when I checked my location services, it was on. However, I needed to check the button to allow apps to use the device's location for it to work in Survey123 Connect. For those who don't know how to do this:

Click the Start button and start typing "location", then select Location privacy settings
Under the Allow access to location on this device section, ensure that the Location for this device is on
The next section is Allow apps to access your location. Make sure that button is lit up blue to be turned on.