idea Automatically Refresh Inbox when Inbox Button in Selected in ArcGIS Survey123 Ideas

Automatically Refresh Inbox when Inbox Button in Selected

JAVIERVARA_SANZ — Mon, 11 Mar 2019 19:24:42 GMT

It will be really valuable to have an setting in Connect that have the inbox refreshed manually or automatically.

In our workflow:

User A enters new "item 1" and related information into inventory (set as not claimed by default)
User 1 can then use the inbox to retrieve the information and mark "item 1" as claimed, which will make it disappear when the inbox is refreshed (inbox only retrieves not claimed items)
User 2 had also previously refreshed the inbox and downloaded the information pertaining to "item 1". However, since this action happened prior to step 2 listed above, the record is still flagged as "not claimed". User 2 has then all the ability to retrieve "item 1" and overwrite any previous information entered by User 1, which includes an address for delivery of the item

This could be easily resolved if the inbox screen is automatically refreshed when the user taps inbox.

Re: Automatically Refresh Inbox when Inbox Button in Selected

FranciscoAndrade1 — Fri, 28 Feb 2020 15:22:46 GMT

Just to add to JAVIER VARA SANZ‌ idea I would like the following:

Auto refresh to occur at the time the user clicks on the "Inbox" button
Creator of Survey123 form to have the ability to manually configure the auto refresh time.
Auto refresh to occur once the user submits a survey.

Re: Automatically Refresh Inbox when Inbox Button in Selected

RobBlash — Fri, 16 Oct 2020 14:15:48 GMT

I would also find this useful, I have several multi-user workflows that use the inbox and I have to constantly remind people to refresh the inbox every time they go into it. A configurable option for auto-refresh of the inbox would be helpful!

Re: Automatically Refresh Inbox when Inbox Button in Selected

JamesBailey — Wed, 21 Oct 2020 00:16:55 GMT

Would love a feature like this, with simple slider to turn on or off forced refresh when a user opens Inbox. Similar to the "Enable Inbox folder", "Enable Forced Inbox Refresh".

Re: Automatically Refresh Inbox when Inbox Button in Selected

Andrew-Bowne — Fri, 15 Jan 2021 15:01:57 GMT

I agree, this would be extremely helpful as our users "forget" to refresh the inbox and are constantly asking me where a submitted survey is.

Our workflow is as follows:

user conducts an inspection
if inspection fails, a user can re-inspect at a later date.
Instead of filling out the complete form, user pulls last inspection and creates a copy for a new reinspection
if user has not refreshed inbox, the previous inspection does not exist. Or, if another user conducted the first inspection, it will not exist in the inbox.

Re: Automatically Refresh Inbox when Inbox Button in Selected

emilperlt_rrc — Wed, 14 Jul 2021 16:28:03 GMT

I would also find a feature like this very helpful. Particularly this point:

Creator of Survey123 form to have the ability to manually configure the auto refresh time

Our organization has people reviewing forms through their inbox for many submitters and across many surveys and having a time based inbox auto-refresh would be great as reviewers could simply look at their home screen thumbnails to get a summary of how many outstanding inbox entries they have to review

Re: Automatically Refresh Inbox when Inbox Button in Selected

AndrewPadilla — Wed, 12 Jan 2022 03:01:31 GMT

I would also find the ability to auto-refresh the inbox very useful. However, we often work in areas with little to no cellphone reception. Ideally, this feature would refresh the inbox when the internet connection was stable and not attempt to refresh if there was no internet or there was a poor connection. Thank you for suggesting this as an Idea.

Regards,

Andy

Re: Automatically Refresh Inbox when Inbox Button in Selected

ChristopherCounsell — Tue, 11 Apr 2023 13:08:10 GMT

+1 for this functionality, some way of users getting the blue icon with numbers auto updating would be great for reviewing work in the field app.

There's a lot of great work in the forms. Would be good to see some focus on the form overview/mgmt.

Re: Automatically Refresh Inbox when Inbox Button in Selected

AkiyoshiKawamura1 — Thu, 08 Jun 2023 05:17:49 GMT

We would appreciate the addition of an auto Inbox refresh function in the Survey123 app. It would also be beneficial if a notification message could be displayed when a new record arrives in the Inbox, similar to the functionality in the Workforce assignment.

Re: Automatically Refresh Inbox when Inbox Button in Selected

Terry_Bearb — Fri, 25 Aug 2023 12:38:18 GMT

I would also like to vote for this being added as an enhancement. We have multiple users who utilize the inbox functionality and are constantly forgetting to hit the refresh button. I often get asked, "Why doesn't this refresh automatically when I open the inbox so we can see the latest data?" As stated, a configurable option in Survey123 Connect would be greatly appreciated!

Re: Automatically Refresh Inbox when Inbox Button in Selected

JohnsCreekGIS — Fri, 01 Sep 2023 17:28:37 GMT

I would also like to upvote this enhancement. I am in the process of configuring a set of forms for a inventory system and I know the field personnel would benefit from it updating as soon as they click on Inbox to get the latest records for each record for that particular step in the process. A configurable option in Survey123 Connect would be greatly beneficial to my organization and greatly appreciated.

Re: Automatically Refresh Inbox when Inbox Button in Selected

816am — Wed, 28 Feb 2024 19:21:56 GMT

Giving a 2024 upvote for this enhancement. As other users have stated, a slider option to auto refresh on open would be fine. I use forms to push through our work order process between the field and the office staff and inbox refresh is easily the one that trips the field end users up daily. I also use power automate to send email notifications on form submission so a field worker gets a notification that they have been assigned a work order, but it doesn't appear in their S123 inbox until it's refreshed.

Re: Automatically Refresh Inbox when Inbox Button in Selected

Sharouff — Mon, 02 Dec 2024 12:09:18 GMT

Another upvote please for auto refresh of the InBox form that would improve our workflow for wildland fire reporting as updates are pushed from the field potentially by more than one user.

Re: Automatically Refresh Inbox when Inbox Button in Selected

SMN — Tue, 14 Jan 2025 23:01:32 GMT

This would be helpful to ensure that people are not overwriting forms that have already been submitted and finalized. Data accuracy is very important. If the inbox is not up to date, it loses all value of having implemented it in the first place.