topic Re: Storymap migration failed in ArcGIS StoryMaps Questions

Storymap migration failed

ProjectsPoint — Mon, 29 Jun 2026 10:44:34 GMT

When my consumer Storymaps account was migrated last year to a new arcgis.com account, it became effectively uneditable. However the storymaps link works a treat, so I forgot about it. https://storymaps.arcgis.com/stories/35cdfc9ab76545cc9d6e46e3c123741b. (The storymap is saved as an SMX, presumably to indicate it as a legacy file type, but I was able to extract some of the json resources, so plausibly there's a permissions issue.) The following link has some of the content, but quite a lot didn't copy over: https://storymaps.arcgis.com/stories/3cb0625e418d4f5181aef27c8d6abe57.

At somepoint, though I'm struggling to remember exactly how, I was able to make partial copies of the project (all incomplete though, the link cited above is the most complete) which now sit in a charity / NFP account (they commissioned the work in the first place: https://sustainingdunbar.maps.arcgis.com/ The project was hosted on the consumer account because it had some nice features unavailable on arcgis.com - which conceivably explains why the migration failed?)

I am the admin for the charity account, but I cannot get any of the copies to Publish (fails with a there was a problem publishing message), though they pass the "checking for Issues" test. The original SMX file can also be accessed from the charity end, but there's nothing I can edit. In summary

the consumer storymaps to ArcGIS Online migration probably failed but the published link continued to work fine so I forgot about it
there are 403 on /resources endpoint from both accounts
the owner appears to be neither the originating consumer account nor the charity org
The CRITICAL PROBLEM On the 1st July I need to renew the subscription

So my questions are:

1) will the link above continue to work if I don't subscribe, as we don't need 2 separate accounts?

2) is it possible to push the working project PROPERLY to the charity account?

3) if not is it possible to somehow programmatically extract all the resources from the old consumer account given that it 403s (suspect permissions)?

Re: Storymap migration failed

ProjectsPoint — Mon, 29 Jun 2026 13:33:44 GMT

Or better, how one might contact support. The MX of is support@storymaps.com (provided in the ESRI email invite to renew the sub) is valid, but the mailbox must be disabled, it bounces.

Re: Storymap migration failed

JosephMayfield — Mon, 29 Jun 2026 19:08:36 GMT

@ProjectsPoint The StoryMaps team can help with these questions and provide guidance on the next steps for account renewal or content migration. Please email storymapsnews@esri.com and include the account and/or subscription information for the relevant organizations.

Re: Storymap migration failed

ProjectsPoint — Tue, 30 Jun 2026 15:32:44 GMT

That's super, thank you.

I have partially rescued the StoryMap that failed to migrate correctly from the old storymaps.com consumer platform to ArcGIS Online. The story is now live, publicly accessible, and correctly owned by a user in our charity org.

However the GUI editor still fails with ArcGISRequestError: ORG_1065: Account resource file does not exist. Help from Claude.ai

What I did:

Created a new StoryMap item via the REST API (addItem)
Uploaded all 96 image resources via addResources
Uploaded story JSON as item content and as published_data.json
Uploaded expressmap/expressimage JSON files under their correct unprefixed names
Set typeKeywords to smstatuspublished
Shared publicly via shareItems

Current item state:

Item ID: 506ac84f00ba4f299214109bc97f801f
Owner: projectspoint (Administrator/Creator in the org)
typeKeywords: ["smstatuspublished", "Story Map", "StoryMap", "Web Application", "Metadata"]
Access: public
All resources verified present via resources endpoint (103 total, cross-referenced against story JSON)
Other stories in the same org are editable without issue

Symptom: Editor loads briefly then throws ORG_1065 and shows "

Hmm... there seems to be an issue

The item can’t be loaded

" The error is caught in _app-bf650ae46fdafa7d.js but the specific failing resource request isn't identifiable from the Network tab.

If anyone has seen ORG_1065 on a programmatically created StoryMap item where all resources are confirmed present?

Re: Storymap migration failed

ProjectsPoint — Thu, 02 Jul 2026 10:13:03 GMT

@Joseph gave me an invaluable tip in the right direction. He suggested allowing duplication and then copy the project over to the new account. I was not able to edit that property however. It turns out that the copy I made programmatically, also non editable, could be duplicated and bingo I was able to edit. Thanks