topic Re: Removing users no longer at my organization, but they have a StoryMap as an item in ArcGIS StoryMaps Questions

Removing users no longer at my organization, but they have a StoryMap as an item

TonyDiaz — Tue, 13 Jan 2026 17:00:56 GMT

Hello, I need to clean up our ArcGIS Online organizational accouny by removing old members who are no longer at our org. However, some of them have StoryMaps under their items, what happens if I remove the member along with their item? I'm not sure if their StoryMap would be removed forever. I have no way of contacting them once they have left our organization.

Re: Removing users no longer at my organization, but they have a StoryMap as an item

BernSzukalski — Tue, 13 Jan 2026 17:43:20 GMT

You can transfer ownership of the story to yourself, or another member, before deleting the member. As administrator, you can do this through the admin console for members, or you can go to the item page, then look for Edit next to the owner name.

Re: Removing users no longer at my organization, but they have a StoryMap as an item

JonM32 — Tue, 13 Jan 2026 19:11:50 GMT

@TonyDiaz

Great question! The best practice is to transfer content from the user to someone else prior to removing them.

This can be done by going to Organization/Members
Lookup user and go to the settings/transfer content
Select new user to move content to
Transfer content, then review the account you transferred it to make sure everything is in there.
Remove old user from ArcGIS Online

If this helps, please consider a kudos and marking it as the solution.

Thanks!

Re: Removing users no longer at my organization, but they have a StoryMap as an item

TonyDiaz — Tue, 13 Jan 2026 19:17:31 GMT

Yes, but does not StoryMaps take up organization space? If I transfer content to say myself, the storage space is still being used. I also would like to remove content and items to free up space.

Re: Removing users no longer at my organization, but they have a StoryMap as an item

JonM32 — Tue, 13 Jan 2026 20:38:21 GMT

@TonyDiaz

You can delete the items after transferring if you don't want them. That will free up space in your account.

But yes, storymaps do take up space. I doubt very much though.

Re: Removing users no longer at my organization, but they have a StoryMap as an item

MichaelVolz — Tue, 13 Jan 2026 21:10:04 GMT

Do you have access to tools that show apps and their dependencies such as web maps and feature services? If not I would recommend such tools help with this effort. GeoJobe has good tools in this area.

Re: Removing users no longer at my organization, but they have a StoryMap as an item

TonyDiaz — Thu, 22 Jan 2026 22:36:05 GMT

no no access to tools and apps.

related, can a user transfer their StoryMap to their free personal account (if they have one)?