topic Re: Image caption text not updating (or being removed) after being edited and StoryMap republished. in ArcGIS StoryMaps Questions

Image caption text not updating (or being removed) after being edited and StoryMap republished.

GregoryHanton — Wed, 16 Jul 2025 07:00:11 GMT

Adding an image with a caption to a StoryMap seems to work fine initially, however when editing the caption text and then republishing, either the caption text disappears or the text appears unedited. I've been finding I have to check all edits made to image captions after publishing, and then edit and publish again for many of my attempted changes. I initially noticed this issue occurring prior to the most recent StoryMap updates released. Would be great if this issue could be resolved. Thanks!

Re: Image caption text not updating (or being removed) after being edited and StoryMap republished.

OwenGeo — Wed, 16 Jul 2025 19:26:47 GMT

@GregoryHanton - We looked into this and are unable to reproduce the issue with the information provided. There may be an issue with your particular story, environment, or workflow. I would recommend that you please contact Esri Support and log a bug report so we can work to get the issue resolved.

Re: Image caption text not updating (or being removed) after being edited and StoryMap republished.

MelissaDollman — Sat, 23 Aug 2025 19:20:27 GMT

Oddly I am having the exact issue. I have to replace citations over and over and over because they disappear routinely. Sometimes from days prior. It's slowed me down IMMENSELY. It seems to solidify the captions after 2 days, but I have to check every day for those that have disappeared.

Please fix this.

Re: Image caption text not updating (or being removed) after being edited and StoryMap republished.

MelissaDollman — Sun, 24 Aug 2025 16:47:57 GMT

I am spending the morning putting the citations back in that inserted yesterday. The ONLY workaround is to place them in the Attribution field of each image, so I do not have to rewrite them all from scratch. It makes for redundancy but way more time on my part. In the older version of ArcGIS Online this was a problem, but it is way more of an issue now.

Re: Image caption text not updating (or being removed) after being edited and StoryMap republished.

OwenGeo — Mon, 25 Aug 2025 13:55:29 GMT

@GregoryHanton @MelissaDollman -- I am sorry this bug is affecting your work.

We are now tracking this issue via Esri Support issue BUG-000178959. There is a documented workaround: if you add attribution to an image first and then add a caption, nothing will get unexpectedly removed.

We are working on a fix for this and expect it to be in our next release around Sept 10.

Re: Image caption text not updating (or being removed) after being edited and StoryMap republished.

OwenGeo — Thu, 11 Sep 2025 16:04:39 GMT

This issue was addressed in an update deployed yesterday. See the release notes for details.