topic Re: Storymap not opening properly on mobile device. in ArcGIS StoryMaps Questions

Storymap not opening properly on mobile device.

stacy_fair — Mon, 09 Jun 2025 23:38:01 GMT

Hello!

About a year ago I created a Storymap and it was working well until today when I received feedback that the Storymap is not opening properly on a mobile device but it does still open properly on a laptop. Here is a link: https://storymaps.arcgis.com/stories/305f0ddce8174f52b0f3d71346e6fbb1

Does anyone know what the issue is?

Thanks,

Stacy

Re: Storymap not opening properly on mobile device.

stacy_fair — Tue, 10 Jun 2025 19:48:39 GMT

Update: I changed the layout of the map tour from Map focused to Media focused and now the story map works properly. But I'm still wondering why the Map focused layout doesn't work on a mobile device.

Thanks,

Stacy

Re: Storymap not opening properly on mobile device.

OwenGeo — Wed, 11 Jun 2025 12:12:55 GMT

@stacy_fair - Thank you for reporting this. I can reproduce the issue and we will look to get this addressed in an upcoming release.

Re: Storymap not opening properly on mobile device.

stacy_fair — Wed, 11 Jun 2025 19:14:43 GMT

Thank you so much!

Re: Storymap not opening properly on mobile device.

KGrillo — Mon, 16 Jun 2025 18:59:40 GMT

Hi Owen, we are experiencing the map tour issue on a number of public facing story maps. When can we expect to see the next release/fix?

Thank you!

Re: Storymap not opening properly on mobile device.

OwenGeo — Mon, 16 Jun 2025 21:21:47 GMT

@stacy_fair @KGrillo - We just deployed the hotfix, so the issue has now been resolved. Please let us know if you continue to see issues.

Re: Storymap not opening properly on mobile device.

KGrillo — Tue, 17 Jun 2025 19:44:27 GMT

Just tested and all our map tours look beautiful on mobile again! Thank you!