"Collection URL could not be copied to clipboard", "Page Not Found"?

EdmondChan_VK — Mon, 31 Mar 2025 16:30:33 GMT

Hi Community! We are having some issues with sharing our StoryMaps collections (and likely, our ArcGIS Hub site too), and we can use the community's insight...

tl;dr:

The Copy Link button of the "Share this item" window is not working properly.
Copying the Link would send us to a broken page.
Is there a way we can keep people engaging within our Hub Site without sending them to the StoryMaps domain?

So here is the Long Version - we have an ArcGIS Hub Site to showcase everything we have within our ArcGIS Online Organization (https://www.hipporollerusa.org/), and then we have many StoryMaps (https://www.hipporollerusa.org/pages/learning) in the Site for educational purposes...

Then, we have a StoryMaps Collection, Rolling with Rotary International, which tells the story of Rotary International and our organization on how we help different communities in need throughout Africa.

We received feedback from our audiences that they cannot copy the link and hence cannot share the Collections. We go ahead and tested it ourselves, and this problem continue to exist regardless of the browser we are on: Brave (a chromium browser), Firefox, Safari, Chrome, Edge, etc.

We have tested it on the mainstream major browsers, and they all behave like this:
"Collection URL could not be copied to clipboard"

We went ahead and tested out other button, and we realize, instead of bringing our audiences to our Hub Site, it brings them to the StoryMaps' domain (https://storymaps.arcgis.com/).

And only when it is opened in the StoryMaps' domain, the Copy Link button would work properly.

We tried to Copy the URL directly, and paste it to the Address bar manually, and instead of taking us to the story as it supposed to, it takes us to a broken "Page Not Found" page. Then we noticed that the URL went from "*/explore" to "*/about". Changing it to explore would not work, it just revert back to "about".

Again, we have tested it on the mainstream major browsers, and they all behave like this.

Feeling suspicious, we also went ahead of tested our individual StoryMaps, and we try to copy the URL and paste them to the address bar...

And they all behaved the same - it takes us to a broken "Page Not Found" page. Notice that the URL went from "*/explore" to "*/about". Changing it to explore would not work, it just revert back to "about".

We contacted one of our early StoryMaps writer, and apparently this has been an issue since 2022. We've been told bypassing the whole Hub Site and share the items directly through StoryMaps' domain is the only way that he know of, that solve this issue.

Our Hub site is our face to our audience and the, well, Hub of our organization's content. Understandably, we would love to have our audience stay in our Hub Site, without sending them away to the StoryMaps' domain...

So here're the questions:
Do anyone know how and why this happens?
Is there a way we can keep people engaging within our Hub Site without sending them to the StoryMaps domain?

Thanks, Community!

Re: "Collection URL could not be copied to clipboard", "Page Not Found"?

OwenGeo — Fri, 20 Jun 2025 12:33:01 GMT

@EdmondChan_VK -- There are some capabilities of web pages that are restricted when the page is embedded into another site. In this case, the Hub site is being asked to copy text from the embedded StoryMap, but that is not permitted.

In some cases, it is possible for websites to allow these capabilities, but there are often very good web security reasons for why they are blocked. You could submit a bug report to via Esri Support to see if it would be possible to lift this restriction.

topic "Collection URL could not be copied to clipboard", "Page Not Found"? in ArcGIS StoryMaps Questions

"Collection URL could not be copied to clipboard", "Page Not Found"?

Re: "Collection URL could not be copied to clipboard", "Page Not Found"?