topic Slow loading map tours on StoryMap in ArcGIS StoryMaps Questions

Slow loading map tours on StoryMap

SarahPearce — Mon, 18 Nov 2024 21:13:16 GMT

Hello! I recently created a StoryMap that involves two map tours. Both of these seem to be significantly slow in loading and laggy when they do load. I’ve tried everything I can think of: deleting all unnecessary layers, switching out the base map, trying the StoryMap from different browsers and computers… I can’t seem to figure it out.

Here’s a link to the StoryMap: https://arcg.is/15Te9n0

Thank you so much for the help!

Re: Slow loading map tours on StoryMap

AbbyE_Esri — Tue, 19 Nov 2024 15:35:59 GMT

Hi @SarahPearce , What a great story! On my end, I'm not seeing a loading/lagging issue. Would you be able to share a screen recording of the loading you're seeing? I am wondering if it may be a networking issue. Have you tested outside of your current Wi-Fi/network?

--Abby

Re: Slow loading map tours on StoryMap

SarahPearce — Fri, 22 Nov 2024 23:36:39 GMT

Hi @AbbyE_Esri !

Thank you so much for the quick response, and I'm so glad you enjoyed the story. 🙂 I have tried it outside of my network; there's a few authors/collaborators on the map, and they've also reported having some troubles with slow loading/lagging.

Here's a screen recording of what it looks like on my end!

(view in My Videos)

Again, thank you so much for your help. 🙂

Sarah

Re: Slow loading map tours on StoryMap

ShaneONeill_144 — Thu, 05 Dec 2024 14:12:36 GMT

I just tested on my end and performance was fine - what browsers are in use? Are the performance issues all in the same browser?

If you duplicate the storymap, are you seeing the same issues in that?

Re: Slow loading map tours on StoryMap

OwenGeo — Fri, 20 Jun 2025 12:47:08 GMT

@SarahPearce - I wonder if the slight lagginess you are seeing could be from the polygon layer. If that is a very detailed layer, you might want to try generalizing it to remove some of the detail to see if that helps.