topic Re: Map Tour: Map not Visible in Public View in ArcGIS StoryMaps Questions

Map Tour: Map not Visible in Public View

KatelynnBaerg — Thu, 17 Feb 2022 07:38:17 GMT

Hi,

I am currently working on a storymap and attempting to use the map tour function. I am able to create the map with the points I want to showcase with images, and I am able to see the map in the background as I scroll through the guided tour when I am viewing the storymap when I am signed into my account. However, when I try to view the storymap as it is shown to the public, the map does not show up in the map tour. All of the points and the photos are visible, but the map is not visible in the background.

Re: Map Tour: Map not Visible in Public View

OwenGeo — Thu, 17 Feb 2022 11:20:06 GMT

@KatelynnBaerg - I'm sorry you are having an issue with your map tour. Could you share the link and a screenshot so we can take a look at what might be going on? Could you also let me know whether you are using a custom basemap in your map tour or not?

Re: Map Tour: Map not Visible in Public View

KatelynnBaerg — Thu, 17 Feb 2022 17:25:24 GMT

Hi @OwenGeo,

Here is the link to the story map: https://arc.gis.unbc.ca/portal/apps/storymaps/stories/f0aa13e310f5428d83c7d3cfef8ee629

The base map is not a custom map, the first screenshot is what I can see when I am logged in, and the second screenshot is the public view.

Re: Map Tour: Map not Visible in Public View

OwenGeo — Thu, 17 Feb 2022 18:01:56 GMT

@KatelynnBaerg - Ah, it looks like you are using ArcGIS StoryMaps on an ArcGIS Enterprise portal.

I actually can't see your story at all, probably because your portal is behind a firewall, so I'm guessing this may be a permissions/access issue. I'd recommend talking to your ArcGIS Enterprise portal admin. If your admins don't know what the issue is they should be able to help you contact Esri Tech Support to open a support ticket to further troubleshoot this problem.

Re: Map Tour: Map not Visible in Public View

BrittanyBurson — Mon, 12 Feb 2024 19:15:02 GMT

@OwenGeo and @KatelynnBaerg did you ever figure this out. It's marked as Solved but the solve is just to open a ticket. I am a Portal admin, and we are experiencing this issue with our StoryMaps after upgrading from 10.8.1 to 10.9.1 with the Map Tour maps.

Re: Map Tour: Map not Visible in Public View

AbbyE_Esri — Mon, 12 Feb 2024 23:12:24 GMT

Hi @BrittanyBurson ,

If your StoryMaps is publicly shared, feel free to send the link and we can take a look! It could be many things, but Owen mentioned permissions above because if it is only the map not appearing, it may be shared at a different access level than the rest of the story's content. If this started happening after an upgrade, there may be something else going on with the configuration after migrating that content to a new version.

I will note that the discussion above was for the ArcGIS StoryMaps builder. Were you all using that builder, or a classic Map Tour template? I know ArcGIS Enterprise had both available at version 10.8.1.

--Abby

Re: Map Tour: Map not Visible in Public View

BrittanyBurson — Mon, 12 Feb 2024 23:23:17 GMT

Hi @AbbyE_Esri and @OwenGeo thanks for the reply. Yes, I was reviewing for some kind of Basemap share settings but am not finding anything. The basemaps/maps load as expected if you are logged in, but not for our Public users. They are all leveraging some kind of Express map built within the StoryMap, not an actual map + feature service.

Here are some examples:

https://webmaps.sandiego.gov/portal/apps/storymaps/collections/34ccb7e90be04e478ce9e3e6f58adbd1

https://webmaps.sandiego.gov/portal/apps/storymaps/stories/826d9f690a354f6a9634d7559e5a4d98

https://webmaps.sandiego.gov/portal/apps/storymaps/stories/2a39db6fbb4e4cb1abfbbb254ed196b5

And a test one I just setup new, to remove the "Migrated" StoryMap aspect.

https://webmaps.sandiego.gov/portal/apps/storymaps/stories/50fe9016ff25481eb95fd74b6d4dce93

Re: Map Tour: Map not Visible in Public View

BrittanyBurson — Wed, 21 Feb 2024 18:27:10 GMT

Hi @AbbyE_Esri any luck or tips before I open a case with esri?

Re: Map Tour: Map not Visible in Public View

OwenGeo — Wed, 21 Feb 2024 18:34:55 GMT

@BrittanyBurson -- This bug was originally reported on 10.9.1 and was fixed in 11.1. The bug number for reference, is BUG-000147870.

Re: Map Tour: Map not Visible in Public View

BrittanyBurson — Wed, 21 Feb 2024 19:45:47 GMT

Thanks so much @OwenGeo. This is really unfortunate to find out since we just got to 10.9.1. But I really appreciate the heads up.

Re: Map Tour: Map not Visible in Public View

IslamOsama — Wed, 06 Mar 2024 10:23:51 GMT

We are currently working in a production environment running on version 10.9.1, and we're experiencing the same issue. Unfortunately, we're unable to upgrade to a new version at the moment. What solution can we explore !!

Re: Map Tour: Map not Visible in Public View

BrittanyBurson — Wed, 06 Mar 2024 20:32:56 GMT

Hi @IslamOsama

We ended up creating a few web maps with different basemaps and setting them to Public. They have no layers, just basemaps in them. Then we switched the map tour map to reference that web map for the base map, this seemed to work for us as a workaround. Hope that helps, good luck!

Re: Map Tour: Map not Visible in Public View

LK93 — Wed, 27 Nov 2024 13:16:35 GMT

We had the same issue, also on 10.9.1, and this workaround worked for us. Thanks!