topic Re: Hmm there seems to be an issue the story can't be loaded story map in ArcGIS StoryMaps Questions

Hmm there seems to be an issue the story can't be loaded story map

AlfonsodelaVega — Sat, 18 Sep 2021 14:49:35 GMT

I have a problem with my story map ...

I build a story with videos, arcgisdashboard, an integration (a dashboard report from PowerBi), images, etc.

Since yesterday appears the message "Hmm there seems to be an issue the story can't be loaded story map" when I edit and view my story. Next the PowerBi integration dissapears, but the problem continues. The problem are more frecuent since I added some videos in a side car. Some videos are linked from vimeo and others are hosted in the storymap.

This is the link to the story: https://storymaps.arcgis.com/stories/07fc69d955e742228c2428e3b68365e5

Any ideas how to solve.

Thanks

Re: Hmm there seems to be an issue the story can't be loaded story map

IhabHassan — Mon, 20 Sep 2021 06:29:07 GMT

I opened the app, loaded without an issue for me

Re: Hmm there seems to be an issue the story can't be loaded story map

OwenGeo — Mon, 20 Sep 2021 12:30:28 GMT

@AlfonsodelaVega -- I'm sorry you experienced an issue with your story. However, like @IhabHassan, today was also able to open your story and didn't see any issues. Please let us know if you're still experiencing issues.

Re: Hmm there seems to be an issue the story can't be loaded story map

AlfonsodelaVega — Mon, 20 Sep 2021 21:30:36 GMT

@OwenGeo @IhabHassan Thanks for your answers.

At first the application works fine, but after going up and down a couple of times the error message appears. I tried Chrome and Firefox on Windows and Chrome for Android with the same results.
Any idea will be appreciate.
Greetings

Re: Hmm there seems to be an issue the story can't be loaded story map

AusiAl — Mon, 11 Dec 2023 11:57:07 GMT

This is totally happening for me after having done hours of work! i cannot seem to get it back. How can i ffix this!

Re: Hmm there seems to be an issue the story can't be loaded story map

OwenGeo — Mon, 11 Dec 2023 12:03:39 GMT

@AusiAl -- I apologize that this issue has affected you. Please contact Esri Support and they can help you recover your story.