topic Re: Web Maps Not Displaying in StoryMaps in ArcGIS StoryMaps Questions

Web Maps Not Displaying in StoryMaps

jfischer91 — Mon, 27 Jun 2022 14:32:45 GMT

We're creating a Story Map with ArcGIS Story Maps, and everything was working fine until last Friday it seems; now, whether viewing the Story Map in Chrome or Edge, certain web maps will not display. Or, they'll display after clearing your browser cache upon first load but then disappear after a while. The behavior is the same whether editing or previewing the Story Map. I'm guessing it's related to the update esri pushed a few days ago? Is anyone else having this experience, and have you found a workaround? I'm wondering if it's related to if the web map was authored in Classic Map Viewer or the new one, but I haven't tested it fully to know for sure.

Example screenshot of what I mean attached.

Re: Web Maps Not Displaying in StoryMaps

OwenGeo — Mon, 27 Jun 2022 14:39:38 GMT

@jfischer91 -- I apologize that you are seeing an issue with maps loading in your story. We haven't heard any other reports of issues like this, and nothing similar has shown up in our testing. You should be able to use web maps from the classic or new map viewer in stories.

Can you share the link to your story (if it's public)? If it's not public, please contact Esri Support and they can help you troubleshoot this issue with your story.

Re: Web Maps Not Displaying in StoryMaps

YoannPalacio — Mon, 27 Jun 2022 15:33:17 GMT

I have the same trouble. I can't edit map, I can't add a new address, and when I publish it map doesn't display either.

https://storymaps.arcgis.com/stories/e7ea17d657be49f8b895c38472bf61f2

I quit the editor, reload it, and it worked. Then I wanted to change another thing, and the map had disapeared again.

That's frustrating..

Any solutions?

EDIT: here's a snapshot of the page

Re: Web Maps Not Displaying in StoryMaps

OwenGeo — Mon, 27 Jun 2022 16:39:42 GMT

@YoannPalacio -- Thank you for providing that link. We took at look and I believe we've found the issue. We should be able to address it our next update this week. Please check back Thurs morning and let us know if you still see the issue.

Re: Web Maps Not Displaying in StoryMaps

JACooper — Mon, 27 Jun 2022 17:08:48 GMT

@jfischer91 , thank you for raising this issue. I and my organizational colleague have experienced the same issues with story maps. Our issues began on Friday, 24 June ’22. Our troubles were similar. The maps would initially appear, and then after a first scroll through most of the story map, the inset maps would disappear. In the editing window, it would not allow us to “place map.” We found similar issues in the ESRI community*, but we too wondered if the bug originated from the recent update.

These issues persisted whether or not the user was viewing an editing or published version, had an AGOL account or not, used Chrome or Edge, use an incognito/private versus normal browser, had ESRI experience or not, or inserted text or not. *Links to maps exhibiting symptoms or screenshots can be provided upon request. I have attached a screenshot of the issue as well.

@YoannPalacio , I tried your map and had a similar user experience to what you described. This matches the issues my story maps are showing.

@OwenGeo , thank you for the update. Our organization relies on story maps to fulfill contractual deliverables, so your swift attention to this issue is much appreciated. Regular updates would be a boon as well. Let me know if I can provide any more information to help the swift resolution to the debugging. Thank you!

*Note: In an effort to get past the ESRI community bot to allow this legitimate post to remain live, I have removed links and attachments.

Re: Web Maps Not Displaying in StoryMaps

YoannPalacio — Mon, 27 Jun 2022 17:13:01 GMT

I will check this out! Thank you very much!

Re: Web Maps Not Displaying in StoryMaps

JACooper — Mon, 27 Jun 2022 17:27:57 GMT

*Trying links and screenshots here:

...We found similar issues in the ESRI community (see primarily here but also here and here)....

...Some of the maps we were trying to publish that are exhibiting these symptoms can be found here and here. I have attached a screenshot of the issue as well....

Re: Web Maps Not Displaying in StoryMaps

OwenGeo — Mon, 27 Jun 2022 17:28:29 GMT

@JACooper -- If you have any public story links to stories that were experiencing these issues that you can share here, please do so and we can test them on our side.

Re: Web Maps Not Displaying in StoryMaps

JACooper — Mon, 27 Jun 2022 17:31:07 GMT

@OwenGeo, gladly. My posts with these links have been "marked as spam and...been removed" by the community bot, so fingers crossed that this works:

Some of the maps we were trying to publish that are exhibiting these symptoms can be found here and here.

Re: Web Maps Not Displaying in StoryMaps

JACooper — Mon, 27 Jun 2022 18:01:21 GMT

I would gladly do so, but any of my posts with these links to public story maps have been "marked as spam and...been removed" by the community bot. I've been trying all day to provide links and screenshots. You can search the spam history for this thread for these items; I'll try a few more tricks below in the meantime.

Re: Web Maps Not Displaying in StoryMaps

MichelleMathias — Mon, 27 Jun 2022 18:30:30 GMT

Hi @JACooper I am sorry to hear you are running into issues with posting in the community. I just updated your community role to active user, this should help with what you are allowed to do, also if the spam filter picks it up we (community team) can and will release it as soon as we see it. you can always drop us an email and we will go check and release if we haven't gotten to it yet): esricommunity@esri.com

Re: Web Maps Not Displaying in StoryMaps

Anonymous User — Tue, 28 Jun 2022 06:06:45 GMT

We are having the exact same issue with our StoryMap that we have spent weeks putting together for our final project in our GIS program at Fleming College. It worked perfectly until Thursday evening of June 23rd and hasn't been the same since - our images and text are fine but the maps have vanished since what we assume was an update as all of our materials are public and can still be accessed as items in AGOL. Sometimes Storymaps lets us refresh to actually see the maps, but it got worse today and now even refresh isn't working- we just have blank spots where maps should be. Our school has placed a ticket and we are hoping it will work by Thursday morning - it's our last day of the program and our open house. Not the most stress free timing for sure! Thought I would chime in as it is definitely not an isolated issue, seems to be storymap specific and from the looks of this thread hit most of us late last week!

Fingers crossed for Thursday!

Re: Web Maps Not Displaying in StoryMaps

OwenGeo — Tue, 28 Jun 2022 11:24:00 GMT

@Anonymous User -- Thanks for letting us know you are also experiencing this issue. Getting this issue addressed as soon as possible is currently our team's top priority, and I apoligize for the impact it has had for you and others affected.

While the vast majority of stories are working as expected, there are a number that are affected by this issue, as noted in this thread.

If you could please share links to any publicly shared affected stories that will assist our testing efforts.

Re: Web Maps Not Displaying in StoryMaps

YelenaCummings — Tue, 28 Jun 2022 13:24:31 GMT

we have the same issue

Re: Web Maps Not Displaying in StoryMaps

YelenaCummings — Tue, 28 Jun 2022 13:48:04 GMT

Owen, our webmaps for storymaps were made in the new viewer, but all our storymaps that worked perfectly before June 22, are missing the webmaps in them now

https://storymaps.arcgis.com/stories/a08e37bad23e4e8185e627899214a896

Re: Web Maps Not Displaying in StoryMaps

OwenGeo — Tue, 28 Jun 2022 14:01:46 GMT

@YelenaCummings -- That story doesn't appear to be shared with everyone, so I can't see it. If you can share it we can use it in our testing.

Re: Web Maps Not Displaying in StoryMaps

Anonymous User — Tue, 28 Jun 2022 14:12:51 GMT

Hi @OwenGeo ,

This is the link to our public product that is affected. https://storymaps.arcgis.com/stories/ca13dab7668c4af59d6ea78244747997

The Fleming College GIS Open house runs Thursday morning with 200 guests so hoping for a miracle here after months of work.
Thanks and best,
Amanda

Re: Web Maps Not Displaying in StoryMaps

DanielStoelb — Tue, 28 Jun 2022 14:19:07 GMT

It looks like we're having possibly similar issues with our story maps not displaying the embedded webmaps. Here's a few of them:

https://oregon-oem-geo.hub.arcgis.com/apps/2021-february-winter-storm-spotlight/explore

https://oregon-oem-geo.hub.arcgis.com/apps/2020-february-flooding-spotlight/explore

https://oregon-oem-geo.hub.arcgis.com/apps/2019-april-flooding-spotlight-1/explore

https://oregon-oem-geo.hub.arcgis.com/apps/2019-february-winter-storms-spotlight-1/explore

Re: Web Maps Not Displaying in StoryMaps

YelenaCummings — Tue, 28 Jun 2022 14:41:28 GMT

Owen, the storymap and all layers, and all data in this storymap are shared publicly. The first few maps are showed. But all analysis maps are missing. And that storymap was made for the fire department that faces a huge personnel layoff. I am not sure when exactly they present it to the desition-makers but, it would be awful if the storymap would show the empty maps instead of analysis

https://arcg.is/145Lyz0https://storymaps.arcgis.com/stories/a08e37bad23e4e8185e627899214a896

Re: Web Maps Not Displaying in StoryMaps

YelenaCummings — Tue, 28 Jun 2022 15:18:51 GMT

we have absolutely the same issue. And tons of storymaps that are affected by this issue. We authored our web maps in the new Map Viewer, and what is interesting is that one web map, that is placed somewhere at the beginning of the storymap is shown, but all other maps are not.