topic Re: iFrames not displaying on mobile phone in ArcGIS StoryMaps Questions

iFrames not displaying on mobile phone

KellieWard — Fri, 21 Aug 2020 20:23:30 GMT

I am trying to embed iFrame charts from a couple different providers in a StoryMap, including Flourish and Evervitz. They display fine on desktop and tablet but don't display on my phone. To view, you have to click a link to view the chart in a new window. See screenshot.

I'm assuming this is a setting within StoryMaps because each embed from the different sites look the same on my phone. Is there an interactive charting option that will display on mobile? I want my story to be viewable without extra clicks on all devices. I can just create static images if that's the only workaround.

Here is my draft story page: Sign In

Re: iFrames not displaying on mobile phone

OwenGeo — Tue, 25 Aug 2020 19:06:56 GMT

Hi Kellie -- This is not currently possible, but we are looking at providing more flexibility in this area.

Displaying embedded web content in a small frame on a phone often produces a bad experience in terms of performance and/or usability, so our treatment of requiring readers to open content in a new tab provides the most screen real estate and available resources to maximize the chances for a good reader experience.

Authors also have the option of providing an alternative image to display instead of the card. The image isn't interactive, but may be preferable over showing a card/link.

However, like you've mentioned, there are certainly some cases where showing the embed on the phone can work. We don't have a specific timeline on when this would be available, but stay tuned for more embed options in a future update.

Re: iFrames not displaying on mobile phone

RyanBohan — Wed, 09 Sep 2020 20:14:58 GMT

I've started adding a duplicate webmap and try to form the story, so it is not two distracting to have both a webmap and a webapp displays on larger screens. That way at least I get an interactive map to show on a mobile screen. The webapp still shows as a card, but I assume most people just ignore it.

I fully understand there are limitations to what should be displayed on a mobile screen. I really wish there was a way to include alternative map instead of a card. Since webapps and dashboards get turned into cards on mobile screens.

Re: iFrames not displaying on mobile phone

Mark-CoWP — Wed, 14 May 2025 18:36:37 GMT

Has there been any update to this in the last five years?

I believe we still have the same limited functionality when it comes to iframes and mobile story maps when embedding other content.

Thank you for any update.

Re: iFrames not displaying on mobile phone

OwenGeo — Thu, 15 May 2025 11:28:34 GMT

@Mark-CoWP - Yes! The ability to show live embeds on mobile is available. Please see this blog for details: What's new in ArcGIS StoryMaps (January 2023)

Re: iFrames not displaying on mobile phone

DaveMooreMedia — Tue, 24 Mar 2026 16:29:21 GMT

Hi, @OwenGeo . This question was posted more than five years ago. Has there been an answer yet? I'm dealing with this now. Thanks.

Re: iFrames not displaying on mobile phone

OwenGeo — Wed, 25 Mar 2026 11:19:24 GMT

@DaveMooreMedia -- Please see my message above from May 2025 that includes a link to the Jan 2023 what's new blog. If that doesn't answer your question, please provide more detail about what you are experiencing so we can help get you the information you're looking for.