topic Images on map tour in ArcGIS StoryMaps Questions

Images on map tour

MarkHaysom — Wed, 10 Aug 2022 12:44:08 GMT

I have created a map tour as part of my story map and have noticed that images on each of my tour points seem to load as and when they want to. I have tried various formats of my images and once loaded and published some entries appear blank. They do load in once clicked but i would like them to be immediately there.

Re: Images on map tour

OwenGeo — Wed, 10 Aug 2022 13:12:23 GMT

Hi Mark -- I'm sorry you are seeing some loading issues in your map tour. That's certainly not typical or expected. I would recommend checking to see if you can also observe this in a different browser, on a different network, or after clearing your browser cache.

Are you able to provide a public link to your story so we can take a look? If not, please contact Esri Technical Support and they will be able to help you troubleshoot further.

Re: Images on map tour

MarkHaysom — Wed, 10 Aug 2022 13:54:20 GMT

Hi Owen,

Sure heres the link: https://storymaps.arcgis.com/stories/18d0c7930fc44468bd16d1ef205ff4f7

and attached is a gif of the issue.

this occurs across my colleagues devices and browsers

Re: Images on map tour

OwenGeo — Thu, 11 Aug 2022 21:32:15 GMT

@MarkHaysom -- We can reproduce the issue in your story and we're looking into it.

Re: Images on map tour

MarkHaysom — Mon, 15 Aug 2022 08:17:14 GMT

Thank you @OwenGeo