topic Re: Unresponsive/slow loading to edit my Story Map in ArcGIS StoryMaps Questions

Unresponsive/slow loading to edit my Story Map

sdctchair — Sun, 27 Feb 2022 15:44:42 GMT

Good afternoon,

For a few days now my story map has been unresponsive. As I try to open the web page to edit it will not load, as such I have not been able to continue editing my story. I have had this issue on several different computers and locations, so I do not believe that it is an issue with my device or internet.

I use several express maps in a side car format with a large number of points on each map (might this be presenting an issue?).

Looking forward to hearing back.

Thanks,

Joanna

Re: Unresponsive/slow loading to edit my Story Map

OwenGeo — Mon, 28 Feb 2022 14:22:16 GMT

Hello! I'm sorry you are having an issue editing your story. This appears to be an isolated issue with this particular story or a piece of content within it, so I would recommend please contacting Esri Technical Support. They are best equipped to help you troubleshoot this issue.

Re: Unresponsive/slow loading to edit my Story Map

sdctchair — Mon, 28 Feb 2022 17:08:22 GMT

Hi Owen,

Thanks for getting back to me. I will contact the technical support. Is there anything you can think of that may have caused this?

Thanks!

Joanna

Re: Unresponsive/slow loading to edit my Story Map

OwenGeo — Mon, 28 Feb 2022 17:13:25 GMT

It's difficult to say. Adding a map with a large number of points, although never recommended for storytelling, wouldn't normally cause the builder to become unresponsive. You could try removing the layer from the web map using the ArcGIS map viewer and then try to open your story in builder to see if that makes a difference.

Re: Unresponsive/slow loading to edit my Story Map

Curt_H — Mon, 28 Feb 2022 17:31:49 GMT

I am having the same issue and its been going on since last week. I can edit the story, but barely. Its painfully slow to respond. Chrome keeps saying the web page is not responding and prompts me to kill it. I am not using any express maps and it occurs in two separate StoryMaps I am working on. Both stories were easy to edit prior to this beginning last week. @sdctchair If you get any insight from technical support could you please post?

Thanks Curt

Re: Unresponsive/slow loading to edit my Story Map

Afie_lgeo — Mon, 28 Feb 2022 17:39:10 GMT

I am also having this problem. The story map was fine about 7 days ago but has since become extremely slow and almost impossible to edit. Same as another commenter, Chrome says the page is unresponsive and prompts me to kill, sometimes even when I'm just trying to update text. This problem is occurring regardless of the content of the story map and doesn't seem to be related to how much content it holds. I'd also like to know if there was any response from tech support on this.

Thanks.

Re: Unresponsive/slow loading to edit my Story Map

Curt_H — Mon, 28 Feb 2022 17:57:15 GMT

Isnt the timing of this coinciding with a recent update to the StoryMap builder?

Re: Unresponsive/slow loading to edit my Story Map

Afie_lgeo — Mon, 28 Feb 2022 17:58:25 GMT

Yes, I noticed this as well.

Re: Unresponsive/slow loading to edit my Story Map

OwenGeo — Mon, 28 Feb 2022 19:40:31 GMT

@Curt_H @Afie_lgeo -- It is possible there was something in the last ArcGIS StoryMaps update that caused this, but we have not observed this issue ourselves in any of our QA or testing work and do not yet have enough information to reproduce the issue at this time

Please contact Esri Technical Support so they can help troubleshoot and identify the issue. Out support staff are well trained to help isolate issues and have the advantage of being able to cross-reference reports and investigations from anyone who has reported a similar issue. All that is key for us to get to the bottom of any issues that have come up. Once an issue is sufficiently identified we can then start looking at how to address it.

Re: Unresponsive/slow loading to edit my Story Map

jduval — Tue, 01 Mar 2022 18:22:22 GMT

I am also experiencing this while editing a story map. It was fine a few weeks ago. This is a problem.

Re: Unresponsive/slow loading to edit my Story Map

sdctchair — Tue, 01 Mar 2022 19:04:35 GMT

Hi everyone, the tech team is looking into our issue. No solution yet, will post as soon as I hear back from them. Best regards.

Re: Unresponsive/slow loading to edit my Story Map

StevenArnold — Tue, 01 Mar 2022 20:13:23 GMT

Same issue here and its unbearable to work with. Also, the weird, random line breaks when copying from a word doc is incredibly frustrating. It was never like this until the last update.

I really, really want to love these products, but you guys make it hard with these issues that are far too frequent.

Re: Unresponsive/slow loading to edit my Story Map

MattiasEkström — Wed, 02 Mar 2022 09:18:39 GMT

I also have this problem. Even before this, my stories became slower and slower to edit as they grew, but lately it has been much worse.

Re: Unresponsive/slow loading to edit my Story Map

OwenGeo — Wed, 02 Mar 2022 14:45:09 GMT

Thank you to everyone who has reported a problem editing stories. We appreciate you taking the time to post here and raise awareness about this issue.

We have done more investigation and we believe we are able to reproduce the issue being described here. We're looking into the root cause and how to address it and will keep updating this thread as more information becomes available.

We believe this issue is affecting a small subset of stores, but because of the significant negative impact on the experience of editing stories this issue is a high priority for us to address.

It would be extremely helpful for anyone experiencing an issue like this to please open an incident with Esri Support and provide all the information the support analyst asks for. As mentioned earlier in this thread, having our support staff collect as much relevant information as possible about problems like these is critical to identifying the issue or issues and helping to find a resolution.

Re: Unresponsive/slow loading to edit my Story Map

OwenGeo — Thu, 03 Mar 2022 11:45:47 GMT

We are still investigating the cause of this issue. It would be extremely useful if everyone could share a link to your story here on this thread, if it is public.

If the story is not shared with everyone, please be sure to open a support case with Esri Technical Support so you can provide them with all the relevant information about the story that is experience this issue.

It's critical for us to have stories that developed this issue "in the wild," so to speak, so we can effectively troubleshoot and find the reason this is occurring. So far, we only have access to two stories via Esri Support cases.

Thanks for your help.

Re: Unresponsive/slow loading to edit my Story Map

MattiasEkström — Thu, 03 Mar 2022 14:36:28 GMT

I hope you guys find a solution soon @OwenGeo and I'm glad to hear it's high priority.

Here's links to a few of my stories that have this issue and are public.

https://storymaps.arcgis.com/stories/c70b5b510fb04261906912e4b31b024a

https://storymaps.arcgis.com/stories/ac0cd9dddf1242bbbd65c0518a5e071d

https://storymaps.arcgis.com/stories/90c7647fcf8f433cb5c325fb1001289c

Re: Unresponsive/slow loading to edit my Story Map

StevenArnold — Thu, 03 Mar 2022 14:49:51 GMT

Thanks for your help, Owen.

In our case, it is not the story map not functioning in "public" mode, that works fine. The problem is in "edit" mode like others have said. Adding content blocks, inserting a line break, etc, takes up to 30 seconds or longer and getting a "page unresponsive" in chrome. Also random "line breaks" when copying and pasting from a word (docx) file.

Its so bad I cant use the software. I hope this is resolved soon.

I cant share our story map because it is not yet public.

Thanks.

Re: Unresponsive/slow loading to edit my Story Map

OwenGeo — Thu, 03 Mar 2022 15:01:50 GMT

@StevenArnold -- We understand the issue is with editing and not viewing, but having access to public stories allows us to simulate builder mode for testing and troubleshooting purposes.

We understand if you can't share your story publicly, but if you can please work with Esri Support they can help collect important information and get access to your story for testing in other ways.

Re: Unresponsive/slow loading to edit my Story Map

Curt_H — Thu, 03 Mar 2022 15:12:04 GMT

@OwenGeo Thanks for the attention to this. I have limited ability's to submit tickets through NPS unfortunately. Below is one of the SM's that sees the issue. Most or all of the data (and links) are only shared within the NIFC AGOL org account, or NPS. I wouldn't know if that will impact your troubleshooting efforts of course, but its all I can do.

Thanks again!

https://storymaps.arcgis.com/stories/120b0c2a58824f179336304df8813ed9

Re: Unresponsive/slow loading to edit my Story Map

Afie_lgeo — Thu, 03 Mar 2022 17:45:41 GMT

I already have a case open with tech support but here is a link to the story map in case you need it again - https://storymaps.arcgis.com/stories/729bef9fb271450b8cb09d8ab35f865b