topic Re: Can't add map to Story Map in ArcGIS StoryMaps Questions

Can't add map to Story Map

Thorsten_Kahlert — Sat, 23 Jan 2021 09:35:39 GMT

I am working on a small story map and wan't to add a simple webmap. It consists of a base layer and two polygon feature classes with 2 and 3 individual features. Nothing fancy at all and it works just fine when I open it in the web editor. When I try to load the web map into the story map, however, it is stuck on loading. It was working just fine yesterday and I had it successfully running in the story map. But today I got a blank element and experienced the above when trying to re-add it.

Does anybody have any idea how to resolve the issue?

Re: Can't add map to Story Map

OwenGeo — Mon, 25 Jan 2021 14:21:20 GMT

@Thorsten_Kahlert -- I'm sorry you're having an issue adding a map to your story. Can you share the map with everyone and provide a link to it here so we can take a quick look?

If you can't share the map publicly, please contact Esri Tech Support and they will be able to help you troubleshoot.

Re: Can't add map to Story Map

JonathanBarnsley — Mon, 18 Oct 2021 20:29:43 GMT

Hi there @Thorsten_Kahlert , I am curious to know if this issue addressed and what the cause might have been?

I am running into what I assume is a limit on maps/layers/size in a given StoryMap (although no error message provided - just closing of the add map window returning to previous slide with map). The map(s) I am using have numerous layers so may be different to your problem.

Re: Can't add map to Story Map

cbp-geus — Tue, 02 Nov 2021 08:24:33 GMT

We are also experiencing this error now in two different ArcGIS StoryMap projects. When adding a new map to the Sidecar slider, it won’t open the map selection overview, but closes immediately again with no error.

The problem seems to occur very randomly. Sometimes when exceeding 5 slides or sometimes when we exceed more than 4 sidecars.

We have never experienced this problem before and it seems to have occurred after the previous update.

Christian Pedersen
GIS developer at Geological Survey of Denmark and Greenland (GEUS)

Re: Can't add map to Story Map

OwenGeo — Tue, 02 Nov 2021 15:01:50 GMT

@cbp-geus -- I apologize that you are having this issue. We did some testing on our end and we're not able to reproduce this, so I'd recommend that you please contact Esri Technical Support. They will be able to further assist you.

Re: Can't add map to Story Map

JonathanBarnsley — Tue, 02 Nov 2021 19:30:27 GMT

@cbp-geus this sounds similar to the issue that I was having. Have you tried wiping your cache? It's my new first step when something unusual is happening, and it seems to fix most of the issues.

Re: Can't add map to Story Map

cbp-geus — Wed, 03 Nov 2021 07:52:36 GMT

Hi @JonathanBarnsley Thank you for this suggestion. I tried to clear all my browser cache, but unfortunately it does not seem to fix this issue. I also tried this with different other browsere, but with the same problem.

It seems to be an issue with the individual slides in the Sidecar. I can replicate the problem when adding the fifth slide in the sidecar. On the other hand, if I add the fifth slide not in sequence, but after for instance the second slide, I don’t get the issue. So somehow the problem appears when adding the fifth slide and trying to add a map.

Re: Can't add map to Story Map

cbp-geus — Wed, 03 Nov 2021 07:52:22 GMT

Hi @OwenGeo. We have contacted our Esri support and we are having a meeting this afternoon about it.

I think though, that the problem seems to be an issue with the individual slides in the Sidecar. I can replicate the problem when adding a fifth slide or more in the sidecar. On the other hand, if I add the fifth slide not in sequence order, but after for instance the second slide, I don’t get this issue. So somehow the problem seems to happen when adding the fifth slide and trying to add a map to it.

Re: Can't add map to Story Map

JonathanBarnsley — Wed, 03 Nov 2021 19:13:38 GMT

Hi @cbp-geus, yeah that's a bit annoying but at least a potential work around. I think that might have been similar for me initially, and weirdly I could load in slide/split maps no troubles ¯\_(ツ)_/¯.

Anyway, I hope you find a solution of sorts!

Re: Can't add map to Story Map

cbp-geus — Tue, 09 Nov 2021 07:53:53 GMT

Hi @JonathanBarnsley and @OwenGeo,

Just to follow up on this issue. We contacted Esri Customer Care and they could confirm and reproduce the error, but since then a new update of StoryMaps has been released in the beginning of November. A hot fix seems to have fixed this issue related to the release note 'Layers occasionally wouldn't load in mapping apps added as sequential items in a collection; this is resolved'. After this update we no longer have this issue.

Release notes—ArcGIS StoryMaps | Documentation

Re: Can't add map to Story Map

JonathanBarnsley — Tue, 09 Nov 2021 19:12:28 GMT

Good to hear - thanks for following up!

Re: Can't add map to Story Map

ChelseaDel_Grande — Sun, 26 Jun 2022 16:39:25 GMT

This seems to be an issue for me. I'm using the same map and toggling off layer but the sidecar fails and can't load maps. I've tried removing up until 5 maps, but still have issues loading. I've cleared my cache. I've recreated the storymap three times now and keep getting the same issue. Is there a max amount of maps you can add to a storymap?

Re: Can't add map to Story Map

JonathanBarnsley — Mon, 27 Jun 2022 02:39:57 GMT

It's been awhile since I was working on this project, but in the end my issue was mitigated by frequent clearing of my cache (using a site-specific keyboard shortcut made it easy). Didn't get to the bottom of the cause unfortunately. Best of luck!

Re: Can't add map to Story Map

OwenGeo — Mon, 27 Jun 2022 13:13:57 GMT

Same question was added to this thread, so please see there for a reply.

Re: Can't add map to Story Map

ChelseaDel_Grande — Mon, 27 Jun 2022 13:26:48 GMT

@JonathanBarnsley thanks for the response! I ended up removing the sidecar for my sanity ha.

Re: Can't add map to Story Map

JamesPoeschel — Tue, 12 Jul 2022 18:49:23 GMT

Thank you. I have this problem now even after the update. But adding a new map as the second slide, then moving it down works great.