topic Re: Custom Theme isn't honored in published Story Map in ArcGIS StoryMaps Questions

Custom Theme isn't honored in published Story Map

pat_algura — Mon, 25 Oct 2021 09:59:56 GMT

I created a custom theme for my Story Map, and it is applied and showing on my edit session. However, once it's published, the custom theme doesn't take effect. Not sure if there's any other settings that's required...

Thanks,

Patricia

Re: Custom Theme isn't honored in published Story Map

OwenGeo — Mon, 25 Oct 2021 13:51:38 GMT

Hello! I'm sorry you're not seeing your theme applied as you expected. I just tested this workflow and am not able to reproduce the issue you've described.

Could you check the following things and let us know what you find?

Are there unpublished changes present in your story? If there are, publish the story again and check to see if you still observe the issue.
Has the theme been unshared? If it has, share the StoryMap theme item with Everyone from your Content page in ArcGIS.

Re: Custom Theme isn't honored in published Story Map

pat_algura — Tue, 26 Oct 2021 01:44:34 GMT

Hi @OwenGeo ,

I could confirm that there are no unpublished changes in my story and the theme is share with Everyone.
Is sharing the theme to Everyone a requirement for it to be used and viewable in the StoryMap?

Thanks,

Patricia

Re: Custom Theme isn't honored in published Story Map

OwenGeo — Tue, 26 Oct 2021 12:38:11 GMT

It's not a requirement to share a theme publicly as long as the story is not shared with everyone. But if the story is shared with everyone and the theme is not, then the story will show with the standard/white/Summit theme for anyone who doesn't have access to the theme.

Re: Custom Theme isn't honored in published Story Map

pat_algura — Tue, 26 Oct 2021 13:29:35 GMT

My StoryMap and theme are shared the same way, so not sure as to why it still defaults to the standard theme.

Cheers,

Patricia

Re: Custom Theme isn't honored in published Story Map

OwenGeo — Tue, 26 Oct 2021 14:00:16 GMT

@pat_algura -- I'm sorry, but I'm not sure why it's not behaving as expected for you either. 😕

If you've verified that your story is using the correct theme, that theme has been published from the theme builder, that there are no unpublished changes in your story or your theme, and the theme and story are shared to the same level, then I'd recommend that you contact Esri Technical Support so they can help you troubleshoot further.

Re: Custom Theme isn't honored in published Story Map

Arnaud_Leidgens — Wed, 12 Jan 2022 16:11:15 GMT

Hi Patricia,

I've the exact same issue. When I publish my story map with a published custom theme (shared with everyone), it reverts back to the default theme. If I go back to editing mode, the custom theme is still applied.

Have you found any solutions ? Thank you in advance.

Arnaud

Re: Custom Theme isn't honored in published Story Map

OwenGeo — Wed, 12 Jan 2022 16:42:40 GMT

@Arnaud_Leidgens @pat_algura -- Can you share links to your stories so we can take a look? If you're not able to, please contact Esri Support and they will be able to assist you.

Re: Custom Theme isn't honored in published Story Map

Arnaud_Leidgens — Wed, 12 Jan 2022 16:48:31 GMT

Storymap

The accentuation color is green in our custom template. We are using Entreprise 10.9. It seems to be an unsolved bug Link

Re: Custom Theme isn't honored in published Story Map

OwenGeo — Wed, 12 Jan 2022 17:19:13 GMT

Ahh! Thanks for mentioning this is on Enterprise. That is always very important information when trying to troubleshoot issues. 🙂

Looks like the bug you linked to is a duplicate of BUG-000142559: In ArcGIS Enterprise, custom designs are not applied, which was resolved in 10.9.1.

Re: Custom Theme isn't honored in published Story Map

Arnaud_Leidgens — Wed, 12 Jan 2022 17:23:32 GMT

Thank your for your answer Owen ! Good to know.

I chose to replicate my storymap on Arcgis Online, instead of updating Entreprise to 10.9.1. It's working fine.

Re: Custom Theme isn't honored in published Story Map

hhicksciviresources — Thu, 14 Jul 2022 22:12:04 GMT

Was there ever a solution to this? I have the same issue.

Re: Custom Theme isn't honored in published Story Map

OwenGeo — Sat, 16 Jul 2022 02:46:55 GMT

@hhicksciviresources -- If you are using ArcGIS Enterprise 10.9, then yes this was resolved (see the previous page in this thread). This was a known issue that was resolved in 10.9.1.