topic Font not Displaying Correctly on Certain Monitors in ArcGIS StoryMaps Questions

Font not Displaying Correctly on Certain Monitors

jp503 — Wed, 28 Jul 2021 23:28:06 GMT

I'm using two different screens (one is part of my laptop, the other is external, specs below) and the font Klint in my StoryMap shows up incorrectly on my external and not the internal. All the specs seem to be the same sans the resolution. If I pull up the font in another window on a different site, it displays normally on both, so it seems to be a StoryMaps issue and not a monitor issue.

Normal Display:

Incorrect Display:

Screen Specs:

Resolution: 2048 x 1152 (internal) and 1920 x 1080 (external)

Refresh Rate (Hz): 59.9

Bit Depth: 8 bit

Color format: RGB

Color Space: Standard dynamic range

Re: Font not Displaying Correctly on Certain Monitors

OwenGeo — Thu, 29 Jul 2021 13:12:28 GMT

@jp503 -- Thanks for sharing this font display issue that you've encountered. Could you provide screenshots of the entire screen for both monitors? That would help us troubleshoot what might be going on.

Re: Font not Displaying Correctly on Certain Monitors

jp503 — Mon, 02 Aug 2021 18:17:20 GMT

Here's a screenshot of the two side by side (the left is on my second monitor, the right is on the internal monitor from my laptop)