topic Re: story map disappeared in ArcGIS StoryMaps Questions

story map disappeared

KDiver — Wed, 16 Oct 2019 18:51:04 GMT

My student was using the new story maps platform this week. She went to work on the story map again today and cannot find it. There is no evidence of her story map in either her My Stories or ArcGIS Online content. She tried restarting the apps, logging out and back in, etc with no luck. Any idea of a solution?

Re: story map disappeared

OwenGeo — Wed, 16 Oct 2019 19:52:04 GMT

Hello -- Thanks for contacting us and I'm sorry you're having an issue. We haven't heard any reports of story items going missing from authors' accounts, and we're not aware of any issues like this.

Is it possible the student was logged in with a different account while creating the story map? We've heard of situations where a student is using a lab computer or someone else's computer where someone else is logged in when they start working. In that case their story would be saved in someone else's account, so when they log on later with their own account they wouldn't see it.

Re: story map disappeared

LucZwartjes1 — Tue, 03 Dec 2019 12:31:55 GMT

I have the same problem with one of my students.

Very frustrating as she has had it already twice.

She uses a public account (via gmail) and wwhen she logs in there is no story anymore

Hw can she recover it?

Re: story map disappeared

OwenGeo — Tue, 03 Dec 2019 12:59:20 GMT

Hi Luc -- I'm sorry you have a student reporting a missing story. Does she have any information about the story like the link or title? If she published the story to everyone before it disappeared you can try to locate it by search.

We haven't been able to reproduce this issue where a story is created and then no longer appears in someone's account, but we've noticed a pattern that this issue is almost exclusively reported by students. We know that students often use public computers or a friend's laptop, so we have reason to believe these cases are caused by the student inadvertently creating a story in someone else's account when using a computer others are using to do work on ArcGIS Online. When they log into their own account later they don't see their story since it was created in a different account.

Our current advice is to reiterate to students that they should ensure they are logged in with their own account before starting to do any work on ArcGIS Online, and also be sure to always log out when they complete work on a shared computer.

If you or the student has any other information about the specific steps or conditions that led to this situation, please share them with us and we can investigate further.

Re: story map disappeared

LucZwartjes1 — Tue, 03 Dec 2019 13:18:38 GMT

Hi Owen,

yes she did publish it, title of her story was my story of my life

her username is lissy.vervaeke@gmail.com

thanks for the help

Re: story map disappeared

OwenGeo — Tue, 03 Dec 2019 16:16:37 GMT

I don't see any public content items owned by that user account.

https://www.arcgis.com/home/search.html?q=owner%3Alissy.vervaeke%40gmail.com

There are no public stories with the title "my story of my life, but some match "story of my life." Could it be one of these?

https://www.arcgis.com/home/search.html?q=%22story%20of%20my%20life%22&focus=applications-storymap

Re: story map disappeared

OwenGeo — Tue, 03 Dec 2019 17:15:32 GMT

Looks like this might be it?

https://storymaps.arcgis.com/stories/e839cf3f07924c6f853c3e62f0d88f4d

That item is owned by this account: https://www.arcgis.com/home/user.html?user=lissyvervaeke

Re: story map disappeared

LucZwartjes1 — Tue, 03 Dec 2019 20:43:18 GMT

Hi Owen
Yes that's correct, and now I heard what happened:

when she tried to make a public account with het gmail, she got a fault message (although now that account seems to work).

so she made a new account, but today forgot that she used the new one.

sorry for this, it is indeed a simple question of mismatch of user names.

But she found out on time to do the presentation.

Thanks for all the help

Luc

Re: story map disappeared

OwenGeo — Tue, 03 Dec 2019 21:04:09 GMT

OK, no problem -- glad the story turned up!!

Re: story map disappeared

CharlieFitzpatrick — Wed, 04 Dec 2019 15:46:34 GMT

Owen this is a really important contribution ... that such problems are often presented by students. Many students, even before college, are tempted to make accounts, not recognizing the importance of public vs Org, which generates a cascade of issues.

Tom Baker‌ Joseph Kerski‌

Re: story map disappeared

JosephKerski — Wed, 04 Dec 2019 16:52:00 GMT

Oh gosh yes! This happens ALL The time! We need to write some helpful guidelines soon about this very issue and post them. --Joseph

Re: story map disappeared

InaAhern — Wed, 04 Dec 2019 20:20:55 GMT

Another issue I experienced last year was when the "login with Google" option became available. Students are used to using that option to access online textbooks and other resources. At my school we are not using single sign on, the AGO accounts are created specifically in the school ArcGIS Online Organization. One of my students elected to "sign in with Google" and in so doing created a new public account with his google user name. It took me quite a few minutes to figure out why he didn't have the analysis options that he should have had, and then a while longer for the student to make copies of the work he had done in his public account and get them back to his organization account.

Re: story map disappeared

LucZwartjes1 — Thu, 05 Dec 2019 07:19:26 GMT

I think the problem is with the linkage to the gmail account.

Strange things happened when the group of students (who don't have the association account, was not in my school) made a new account using the option to lig in with gmail:

- some could log in immediately, so with their gmail they came into the platform of story maps

- others logged in with their gmail but instead of arriving at the start page of the story maps platform they got a window stating to make a new public account - as if the login with gmail didn't work, so they made a new public account

but - and this is strange - appartently their first attempt with gmail did work. So they should have denied that new window, or in fact that shouldn't have appeared.

And this caused the problem that after a week the student didn't know anymore which account she used and was afraid she lost everything

Luc

Re: story map disappeared

CharlieFitzpatrick — Sun, 08 Dec 2019 18:51:20 GMT

This is where it helps to do the step of "Hey ArcGIS Online, tell me all the accounts attached to this email." Go to https://www.arcgis.com/home/troubleshoot.html and enter your email address (do this for each email address you might have used, both work and personal). Within a minute, the system will email back to that address a list of all ArcGIS Online usernames attached to that email, from 1 to hundreds. If the email doesn't show in 5 minutes, check your spam filters, where it could have been caught. If there's clearly no email and nothing in spam filters (do you and your institution both have filters?), it's good to try it a second time. (If there are NO logins attached to a given email address, there will not be a response email.) The system will also show which logins belong to an Org (and which Org) and which have Esri access enabled.

Re: story map disappeared

GemMontes — Sun, 12 Mar 2023 20:52:42 GMT

Hi OwenGeo. Mine has disappeared too. Do you think you might be able to help me find it? Email: gemmontes@aol.com.

Thanks

Re: story map disappeared

OwenGeo — Mon, 13 Mar 2023 12:06:55 GMT

@GemMontes -- Please follow the troubleshooting steps above. If you are unable to find your story in another account that you have, please contact Esri Technical Support.