topic Re: Unexpected error crashes my story map in ArcGIS StoryMaps Questions

Unexpected error crashes my story map

MatthiasLang — Thu, 19 Sep 2019 12:39:18 GMT

Hi all,

I added a new sidecar to my story map and now the story crashes all the time with an unexpected error everytime I scrolle to my last page. So there is no possibility to delete it. I tried it in various browsers and devices and it keeps crashing.

ArcGIS StoryMaps

Maybe someone knows a solution for this issue.

Best,

Matthias

Re: Unexpected error crashes my story map

ElisabettaMattioli — Tue, 14 Apr 2020 11:19:07 GMT

Hi all,

I was so excited to add and test the new navigation capability to my StoryMap, but once I activated it from the Design menu, the Unexpected error message appears and I'm not able to go in editing mode, anymore, neither for disabling the navigation function. The StoryMap is still accessible in view mode, but no way to edit it. Is this capability available for StoryMaps created earlier? and most important, how can I disable the navigation button in order to be able to modify my StoryMap?

arcgis storymaps‌

#Story Navigation

Many thanks, best

Elisabetta

Re: Unexpected error crashes my story map

Anonymous User — Tue, 14 Apr 2020 18:46:52 GMT

This also happened to me last week after the update. I'm sure Owen or one of the engineers will be in contact with you if they haven't already. It appears to be a bug that affects some users.

Re: Unexpected error crashes my story map

ElisabettaMattioli — Wed, 15 Apr 2020 07:24:38 GMT

Thank you very much Bryan, yes I was in touch with Aravind and he helped me out to solve the issue!

Thank you for asking

Elisabetta

Elisabetta Mattioli

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Re: Unexpected error crashes my story map

GeoffreyWard — Thu, 16 Apr 2020 14:28:29 GMT

I am experiencing the same issue. Unexpected error crashes the StoryMap 'edit' screen. I believe this occurred after toggling navigation panel on, though I never published that change. Any advice on the fix you can share? Thanks,

Geoff

Re: Unexpected error crashes my story map

OwenGeo — Thu, 16 Apr 2020 15:12:02 GMT

Geoff -- I'm sorry you've been affected by this issue. We're looking to deploy a patch today or tomorrow to address it. I'll update this thread once the patch is deployed.

Re: Unexpected error crashes my story map

GeoffreyWard — Thu, 16 Apr 2020 15:39:41 GMT

Thanks Owen!

Re: Unexpected error crashes my story map

OwenGeo — Thu, 16 Apr 2020 23:38:18 GMT

The patch has been deployed. You should be able to open the broken stories in builder and not get the error anymore.

Re: Unexpected error crashes my story map

UlucDegirmenci — Wed, 29 Apr 2020 12:09:28 GMT

Hey there, I haven't had any issues editing my storymap in the past couple of days, but today after refreshing the page my story crashed with an unexpected error, and now I can't even sign in to StoryMaps let alone editing my story. Would appreciate some help

Re: Unexpected error crashes my story map

OwenGeo — Wed, 29 Apr 2020 18:01:18 GMT

Hello Uluc Degirmenci‌ -- I'm sorry you are having issues editing your story. Are you still having this issue logging in? If so, please try clearing your browsing data and cookies. If you are still unable to login please contact Esri Technical Support and they will be able to help you.