topic Re: When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? in ArcGIS StoryMaps Questions https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18883#M10 <HTML><HEAD></HEAD><BODY><P>The hardware acceleration is enabled. =\ Thoughts/suggestions?</P></BODY></HTML> Fri, 06 Sep 2019 13:19:49 GMT JanGilpin 2019-09-06T13:19:49Z When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18879#M6 <HTML><HEAD></HEAD><BODY><P>I tried express maps, atlas, my own maps.... same gray out figure. (see photo).&nbsp;</P><P></P><P>I using the latest version of chrome.</P></BODY></HTML> Thu, 05 Sep 2019 21:24:35 GMT https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18879#M6 JanGilpin 2019-09-05T21:24:35Z Re: When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18880#M7 <HTML><HEAD></HEAD><BODY><P>Hi Jan -- Sorry you are having an issue adding maps to a story. Can you&nbsp;open the Chrome developer tools while you are&nbsp;trying to add a map&nbsp;and see if there any messages/errors in the console (and if so share a screenshot of that back here)?</P></BODY></HTML> Thu, 05 Sep 2019 22:02:36 GMT https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18880#M7 OwenGeo 2019-09-05T22:02:36Z Re: When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18881#M8 <HTML><HEAD></HEAD><BODY><P>Hi Owen.&nbsp;</P><P></P><P>Thanks for your help. It says WebGL is required but not supported. Is this an easy fix? I've attached a screen shot as reference. </P></BODY></HTML> Fri, 06 Sep 2019 12:38:47 GMT https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18881#M8 JanGilpin 2019-09-06T12:38:47Z Re: When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18882#M9 <HTML><HEAD></HEAD><BODY><P>Looks like hardware acceleration is disabled locally in your browser.</P><P></P><OL><LI>Go to Chrome settings (in the ... menu at the top right)</LI><LI>Type "hardware" in the search box at the top</LI><LI>Turn on the setting shown below...</LI></OL><P></P><P><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/458854_pastedImage_2.jpg" /></P></BODY></HTML> Fri, 06 Sep 2019 12:53:59 GMT https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18882#M9 OwenGeo 2019-09-06T12:53:59Z Re: When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18883#M10 <HTML><HEAD></HEAD><BODY><P>The hardware acceleration is enabled. =\ Thoughts/suggestions?</P></BODY></HTML> Fri, 06 Sep 2019 13:19:49 GMT https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18883#M10 JanGilpin 2019-09-06T13:19:49Z Re: When I try to add a map in Story Map, it's completely grayed out. Does anyone know why that is? https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18884#M11 <HTML><HEAD></HEAD><BODY><P>Hmm, might be something with your video card hardware or settings. See if there's a way for you to enable WebGL in your video card manager. If you're still not able to get things working I'd suggest contacting <A href="https://support.esri.com">Esri Support</A> and they can help you troubleshoot this specific issue further.</P></BODY></HTML> Fri, 06 Sep 2019 13:42:30 GMT https://community.esri.com/t5/arcgis-storymaps-questions/when-i-try-to-add-a-map-in-story-map-it-s/m-p/18884#M11 OwenGeo 2019-09-06T13:42:30Z