topic Re: Spatial analyst license in ArcGIS Spatial Analyst Questions

Spatial analyst license

SteveHarvey1 — Wed, 10 Jul 2013 03:15:18 GMT

I am a masters student with an advanced single use license. Last week I used the spatial analyst toolbox for a report. This week I got an error message telling me that I didn't have a license to use the spatial analyst tools. The customer support walked me through a few things but could not come up with an answer as to why the Spatial Analyst tools would not work but suggested I post a question here and see if I could get some help. I'd love to get this issue resolved quickly. any ideas?

Re: Spatial analyst license

V_StuartFoote — Wed, 10 Jul 2013 05:13:24 GMT

Steve,

We'll assume you have verified that the ArcMAP Customize -> Extensions -- Spatial Analyst checkbox is checked.

If so, then give a a snapshot of your licensing:

ArcGIS Administrator -> Desktop -> Availability panel.

Looking for any indication of expired license date. Or, that any of the license are in an "untrusted state", indicating a corrupt FlexNet Publisher Trusted Storage license cache.

Stuart

Re: Spatial analyst license

SteveHarvey1 — Wed, 10 Jul 2013 23:09:08 GMT

Thanks Stuart, In fact none of the boxes in the customize extensions window were checked. I don't know how they were turned off since last week but that looks like what happened. That seems to put me on my way. Steve

Re: Spatial analyst license

BubbaHey — Mon, 15 Jul 2013 16:51:00 GMT

Steve, that's happened to me before. Luckily, easy fix