topic Best practice for deploying Citizen Problem Reporter 2.0 in ArcGIS Solutions Questions

Best practice for deploying Citizen Problem Reporter 2.0

JamesBurton1 — Tue, 30 Aug 2022 19:44:07 GMT

I currently have the Citizen Problem Reporter v1.0 deployed in My Content on my organizations AGOL. I want to upgrade to the Citizen Problem Reporter v2.0 by "Deploying Now" on the ArcGIS Solutions page. So I'm wondering, what is the best practice to do that? Am I going to have any conflicts with my existing layers? Do I need to back up the CitizenProblems feature layer beforehand so I don't lose all our records?

Any advice is greatly appreciated. Thanks!

@ChrisFox

Re: Best practice for deploying Citizen Problem Reporter 2.0

ChrisFox — Tue, 30 Aug 2022 21:21:20 GMT

@JamesBurton1, When you deploy a new version of a solution we will never modify or delete items from a previous deployment. In some cases we may reuse items, such as a shared service in a new web map delivered with the update, but we will only create new items. This is to ensure your existing deployment will be unaffected.

In the case of Citizen Problem Reporter v2.0 we updated everything and are deploying a complete new feature service so you will get a new folder in your content with all new items. There will be no shared items between v1.0 and v2.0 and v1.0 will be unaffected while you evaluate v2.0.

Re: Best practice for deploying Citizen Problem Reporter 2.0

JamesBurton1 — Tue, 30 Aug 2022 22:15:01 GMT

Exactly the answer I was hoping for. Thanks @ChrisFox

Re: Best practice for deploying Citizen Problem Reporter 2.0

ACrateau — Tue, 15 Apr 2025 21:06:37 GMT

@ChrisFox - is there a configuration guide for Citizen Problem Reporter v2.0? Or is it the case where following the configuration documentation for v1.0 will work? (https://doc.arcgis.com/en/arcgis-solutions/latest/reference/pdf/Citizen%20Problem%20Reporter%201.0.pdf)

Re: Best practice for deploying Citizen Problem Reporter 2.0

ChrisFox — Wed, 16 Apr 2025 17:42:21 GMT

@ACrateau, you could refer to our documentation for the solution in Enterprise 11.3 which had the 2.0 version. It would almost identical to the doc that was available previously for AGOL.

https://doc.arcgis.com/en/arcgis-solutions/11.3/reference/introduction-to-citizen-problem-reporter.htm