topic Re: ArcGIS Online Solution Install Error (Citizen Problem Reporter) in ArcGIS Solutions Questions

ArcGIS Online Solution Install Error (Citizen Problem Reporter)

GregHorne — Thu, 20 May 2021 15:55:30 GMT

On ArcGIS Online, I am trying to install the "Citizen Problem Reporter" available under Solutions. I initiate the installation by clicking on the 'Get Now" button.

I am using an account that has administrative privileges and I have tried the installation using other admin accounts we have.

A counter counts up to about 68 and then I receive a message: Citizen Problem Report failed to deploy Retry.

I have clicked "Retry" but I end up with the same results.

A folder named "Citizen Problem Solver" was created and contains a Hub Site Application and Hub Page. A couple of new Groups was also created.

Suggestions on how to get around this issue?

Re: ArcGIS Online Solution Install Error (Citizen Problem Reporter)

AndyShoemaker — Wed, 26 May 2021 16:03:51 GMT

Hi Greg,

Unfortunately, we are currently experiencing performance issues with the ArcGIS Solutions app in some ArcGIS Online organizations. We are working to resolve this issue as quickly as possible. I'll be sure to post an update here once it has been resolved.

Andy

Re: ArcGIS Online Solution Install Error (Citizen Problem Reporter)

ChrisFox — Tue, 06 Jul 2021 13:14:49 GMT

Hi Greg,

Last week we released an update to the ArcGIS Solutions app in ArcGIS Online that should resolve this issue. Please try deploying Citizen Problem Reporter to your organization again and let us know if you are still encountering failures.

-Chris