topic Re: Map Gallery Just Stopped Working in ArcGIS Solutions Questions

Map Gallery Just Stopped Working

BrianO_keefe — Thu, 21 Sep 2017 13:44:31 GMT

http://maps.cityoftulsa.org/MapGallery/

This URL is for our Map Gallery for the City of Tulsa. It has been working without a glitch until today. I'm getting a 503 error suddenly stating that 'groups' is the unavailable service and I'm confused. Does anyone have any ideas?

Re: Map Gallery Just Stopped Working

RebeccaStrauch__GISP — Thu, 21 Sep 2017 15:19:01 GMT

I checked ArcGIS Online Health Dashboard and nothing seems out of the ordinary, but they did do updates late night. I'm assuming this gallery is ArcGIS Online based?

The ArcGIS.com system will be undergoing maintenance on September 20th, 2017 between the times of 5pm and midnight PST. While we don't anticipate any significant downtime, you may experience some minimal disruption during this maintenance period.

FWIW - in Firefox I'm just getting the header and a blank popup with an "OK" button. Using the developer tools, after hitting the OK, I'm getting an error about a font not being available (404 error)

http://maps.cityoftulsa.org/MapGallery/themes/styles/font/fontello.woff?5490465

and a 503 - service unavailable error.

http://cityoftulsa.maps.arcgis.com//sharing/rest/community/groups?q=0709b291a39e4201abd647ca124c7b67&f=json&callback=doj…

In case that helps any.

Tagging ArcGIS Online‌ but you may want to contact tech support too.

Re: Map Gallery Just Stopped Working

AllisonMuise1 — Thu, 21 Sep 2017 16:30:05 GMT

bokeefe‌ I was seeing the same loading issues a few minutes ago. As I started troubleshooting the app seemed to start loading correctly again. Can you clear your browser cache and let me know if you are still seeing this issue?

Re: Map Gallery Just Stopped Working

RebeccaStrauch__GISP — Thu, 21 Sep 2017 16:35:36 GMT

bokeefe I just rechecked your site after Allison's reply, (without clearing my browser cache) and you page is working for me again too. Probably was an AGOL hiccup (or you changed something).

Re: Map Gallery Just Stopped Working

AllisonMuise1 — Thu, 21 Sep 2017 17:04:08 GMT

I just read this response more closely. Notice the // in the sharing URL that is causing the 503 error. I think this is likely because there is a slash at the end of the provided portal URL. This was causing us issues following last night's update, but we have resolved it. Let me know if you see any further issues.

Re: Map Gallery Just Stopped Working

RebeccaStrauch__GISP — Thu, 21 Sep 2017 17:19:09 GMT

I posted the response, but didn't catch that myself. Glad that is fixed now....probably would affect others too.