topic Capture Email from Citizen Problem Reporter in ArcGIS Solutions Questions https://community.esri.com/t5/arcgis-solutions-questions/capture-email-from-citizen-problem-reporter/m-p/225571#M279 <HTML><HEAD></HEAD><BODY><P>We have deployed the Citizen Problem Reporter solution, and it appears to be functioning, but we would like to add one more piece of functionality to it.</P><P></P><P>The solution comes with two python scripts: servicefunctions.py and send_email.py; we run the servicefunctions.py script as a scheduled task every hour to see if any new service requests have been made.</P><P></P><P>I&nbsp;didn't actually configure the solution but as I understand the way it works is it populates an html file that is then passed to the send_email script.&nbsp; The html file contains information like who is getting the email, what the problem is and where the problem is.</P><P></P><P>My twist on this is I'd like to capture the information in the html file and write it to a log file so we have a record of when email was sent, to who, and what the problem is.&nbsp; However, I'm at a complete loss as to how to do that.</P><P></P><P>Is anyone familiar enough with those two scripts to help me out?</P></BODY></HTML> Wed, 13 May 2020 14:37:08 GMT JoeBorgione 2020-05-13T14:37:08Z Capture Email from Citizen Problem Reporter https://community.esri.com/t5/arcgis-solutions-questions/capture-email-from-citizen-problem-reporter/m-p/225571#M279 <HTML><HEAD></HEAD><BODY><P>We have deployed the Citizen Problem Reporter solution, and it appears to be functioning, but we would like to add one more piece of functionality to it.</P><P></P><P>The solution comes with two python scripts: servicefunctions.py and send_email.py; we run the servicefunctions.py script as a scheduled task every hour to see if any new service requests have been made.</P><P></P><P>I&nbsp;didn't actually configure the solution but as I understand the way it works is it populates an html file that is then passed to the send_email script.&nbsp; The html file contains information like who is getting the email, what the problem is and where the problem is.</P><P></P><P>My twist on this is I'd like to capture the information in the html file and write it to a log file so we have a record of when email was sent, to who, and what the problem is.&nbsp; However, I'm at a complete loss as to how to do that.</P><P></P><P>Is anyone familiar enough with those two scripts to help me out?</P></BODY></HTML> Wed, 13 May 2020 14:37:08 GMT https://community.esri.com/t5/arcgis-solutions-questions/capture-email-from-citizen-problem-reporter/m-p/225571#M279 JoeBorgione 2020-05-13T14:37:08Z