topic Request Management Solution - Assign multiple people in ArcGIS Solutions Questions

Request Management Solution - Assign multiple people

IlanaSchnaufer — Tue, 10 Jun 2025 17:30:16 GMT

Looking into the GIS Request Management Solution as an option for our company - is there a way to assign multiple people to one task/activity?

Re: Request Management Solution - Assign multiple people

YvesLeger — Wed, 11 Jun 2025 13:10:53 GMT

We've been using the GIS Request Management Solution for 9 months and this is also something I wish we were able to do, but was told it's currently not possible without duplicating the task.

Re: Request Management Solution - Assign multiple people

DanielWickens — Wed, 11 Jun 2025 22:53:25 GMT

A couple ideas:

You can update the 'Assignee' for an existing activity when it reaches a certain stage. E.g., John completes step 1, re-assigns to Jane to complete step 2

If it's a larger project, break it up into multiple activities and assign them to each person. E.g., John is assigned activity 1, Jane is assigned activity 2. We've had customers create a "project" field to be able to break up projects into activities but still be able to track/filter the overall project.

Add a field/filter for second assignee, third assignee, etc. This will take some more work/configuration of the layers/dashboards on the back end.