BA drawing drive times differently on different machines

RafiqBasaria — Thu, 03 Oct 2013 17:14:07 GMT

Hello!! I have been having a really strange issue, and I have been going back and forth with ESRI tech support on it for about a week now. Figured I would ask the question here and see if any one has any ideas.

My issue has to do with drive times. I have 3 machines at my disposal at work, 2 ArcGIS Basic desktops and 1 ArcGIS Standard desktop, all running BA 10.1 with 2012 data. ESRI has confirmed that all of our settings are the same. Having run drive times on all 3 machines, I get a different polygon shape on one of the machines (my machine and the one that will be running all of the reports). The other 2 machines both get the same results, while mine differ. ESRI gets the same results as the 2 machines here that are getting the same results. This leads me to believe that something is off with how my machine is drawing drive times. ESRI seems to be at a loss, and I most certainly am as well.

Have any of you come across this issue? Is there a way to restore all ArcGIS settings to default?

Thanks in advance for any help!!

Re: BA drawing drive times differently on different machines

Jason_RobinsonRobinson — Thu, 03 Oct 2013 18:31:44 GMT

Hello!! I have been having a really strange issue, and I have been going back and forth with ESRI tech support on it for about a week now. Figured I would ask the question here and see if any one has any ideas.

My issue has to do with drive times. I have 3 machines at my disposal at work, 2 ArcGIS Basic desktops and 1 ArcGIS Standard desktop, all running BA 10.1 with 2012 data. ESRI has confirmed that all of our settings are the same. Having run drive times on all 3 machines, I get a different polygon shape on one of the machines (my machine and the one that will be running all of the reports). The other 2 machines both get the same results, while mine differ. ESRI gets the same results as the 2 machines here that are getting the same results. This leads me to believe that something is off with how my machine is drawing drive times. ESRI seems to be at a loss, and I most certainly am as well.

Have any of you come across this issue? Is there a way to restore all ArcGIS settings to default?

Thanks in advance for any help!!

Rafiq,

First thing I would check would be to make sure that the Time of Day option is de-selected on all the machines on the Drive Time tab in Business Analyst Preferences.

If still finding some differences I would probably test using just Network Analyst and creating service areas on both machines to see if you are able to replicate.

Regards,
Jason R.

topic BA drawing drive times differently on different machines in ArcGIS Solutions Questions

BA drawing drive times differently on different machines

Re: BA drawing drive times differently on different machines