https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-deleting-effort/m-p/1537291#M1528 <P>We are seeing some odd behavior where when we change the status of a GIS request to "Awaiting Customer Feedback," it deletes all the effort associated with that request.&nbsp; I've tested it and seen it happen multiple times.&nbsp; It deletes all effort, for all people.&nbsp; Deletes it out of the related table in Pro while I'm making the changes on the Request Management Center.&nbsp; I have not modified the relationship classes for this solution, anyone else seeing this issue?</P><P>&nbsp;</P><P>Where in the solution do you think that I should look, in order to turn that off?&nbsp; The reason I ask is that after I send a satisfaction survey, I'd want to turn the status to "awaiting customer feedback" so I can check back in after a few days.&nbsp; Once they have submitted, I then change it to "completed."&nbsp; I want to turn this off so that if a staff member accidently changes the status, they don't delete every effort entry for that activity.</P><P>Have recording of this happening, but in webm format so cannot upload here.</P><P>&nbsp;</P> Wed, 11 Sep 2024 13:40:57 GMT Kara_Shindle 2024-09-11T13:40:57Z https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-deleting-effort/m-p/1537291#M1528 <P>We are seeing some odd behavior where when we change the status of a GIS request to "Awaiting Customer Feedback," it deletes all the effort associated with that request.&nbsp; I've tested it and seen it happen multiple times.&nbsp; It deletes all effort, for all people.&nbsp; Deletes it out of the related table in Pro while I'm making the changes on the Request Management Center.&nbsp; I have not modified the relationship classes for this solution, anyone else seeing this issue?</P><P>&nbsp;</P><P>Where in the solution do you think that I should look, in order to turn that off?&nbsp; The reason I ask is that after I send a satisfaction survey, I'd want to turn the status to "awaiting customer feedback" so I can check back in after a few days.&nbsp; Once they have submitted, I then change it to "completed."&nbsp; I want to turn this off so that if a staff member accidently changes the status, they don't delete every effort entry for that activity.</P><P>Have recording of this happening, but in webm format so cannot upload here.</P><P>&nbsp;</P> Wed, 11 Sep 2024 13:40:57 GMT https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-deleting-effort/m-p/1537291#M1528 Kara_Shindle 2024-09-11T13:40:57Z https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-deleting-effort/m-p/1537757#M1529 <P><a href="https://community.esri.com/t5/user/viewprofilepage/user-id/228958">@Kara_Shindle</a>&nbsp;- the resolution is here:&nbsp;<A href="https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-actual-effort/m-p/1514183#M1451" target="_blank">https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-actual-effort/m-p/1514183#M1451</A></P> Thu, 12 Sep 2024 13:40:01 GMT https://community.esri.com/t5/arcgis-solutions-questions/gis-request-management-solution-deleting-effort/m-p/1537757#M1529 BrandiRank22 2024-09-12T13:40:01Z