topic Re: error getting service in ArcGIS Server with JavaScript API Questions

error getting service

CherieCockrell — Mon, 26 Aug 2019 20:54:02 GMT

My ArcGIS server is suddenly having problems and the log files say "error getting service / rest"

This randomly occurred as I was not even working on these maps for weeks and was on a different offline project. The file seems to be working fine in arcgis online but not directly from my portal.

Any suggestions?

Re: error getting service

PaulHoefflerGISS — Mon, 10 Feb 2020 18:06:44 GMT

We have the same issue with ArcGIS Enterprise 10.7.1 on Windows.

Re: error getting service

soniadickerson1 — Wed, 30 Dec 2020 13:49:13 GMT

We have the same issue with 10.7.1 on Windows as well. After looking at the W3SVC1 logs, it appears to be a series of GET, HEAD, and POST ArcGIS+Pro+2.5.0 requests to services that don't exist on our server any more. The requests are made every hour. I don't know how to stop them, so if you know more, please let me know.

Re: error getting service

DeanHowell1 — Wed, 03 Feb 2021 00:56:16 GMT

Any resolution to this problem as we are experiencing the same?

Re: error getting service

fpires — Mon, 08 Feb 2021 21:35:22 GMT

I don't know if you got the answer, but in my case, I had a Http service running on ArcGIS Monitor checking a rest service on my ArcGIS Server and I had deleted that service.

When I deleted the Http checking service on ArcGIS Monitor the problem was resolved.

Re: error getting service

davehorsey1 — Mon, 21 Jun 2021 08:52:25 GMT

From what I can tell, a scenario where this can happen is when ArcGIS Pro consumes a hosted feature layer, e.g. https://portal.domain.local/server/rest/services/Hosted/layer1/FeatureServer. It thinks there's an associated map service (there isn't - hosted feature layers don't have corresponding map services) and makes a request to a map service that doesn't exist, i.e. https://portal.domain.local/server/rest/services/Hosted/layer1/MapServer, which triggers the error.

I'm trying to get confirmation on this. I'll post a follow up with what I find out.

Re: error getting service

davehorsey1 — Wed, 07 Jul 2021 01:16:26 GMT

The triggering of the "Error getting service" error via the scenario described in my previous post has been recognised as a bug - BUG-000141232 : ArcGIS Server WARNING Log: Error getting service for hosted feature layers.

This issue was recreated in ArcGIS Pro 2.8.1 with ArcGIS Enterprise 10.7.1 and 10.8 but could not be recreated with ArcGIS Enterprise 10.9.