topic Re: Installation Error For Mac (LAX) in Qt Maps SDK Questions

Installation Error For Mac (LAX)

CeyhunYilmaz — Fri, 03 Apr 2015 06:56:52 GMT

Hi , I am trying to install Arcgis Runtime SDK for Qt on Mac OS(10.10). when i run RuntimeSDKQt_Installer which in ArcGIS RuntimeSDK Qt 10.2.5.dmg file on the mac terminal i got an error as below :

/Volumes/ArcGIS\ RuntimeSDK\ Qt\ 10.2.5/RuntimeSDKQt_Installer.app/Contents/MacOS/RuntimeSDKQt_Installer ; exit;

Admin-MacBook:~ admin$ /Volumes/ArcGIS\ RuntimeSDK\ Qt\ 10.2.5/RuntimeSDKQt_Installer.app/Contents/MacOS/RuntimeSDKQt_Installer ; exit;

Archive: /Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java/uninstall.zip

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/PkgInfo

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/Info.plist

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/Resources/LaunchAnywhere.icns

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/Resources/Java/libsecuretextservices.dylib

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/Resources/Java/IAMac.dylib

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/MacOS/Change ArcGISRuntimeSDKQt Installation

inflating: Change ArcGISRuntimeSDKQt Installation.app/Contents/Resources/Java/linking.zip

------Executable: "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java" -Xms16m -Xmx192m -cp "/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java/Execute.zip:/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java/IAClasses.zip:/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java/installscript.zip:/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java:/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java/linking.zip" -Dfile.encoding=UTF-8 -Djava.library.path=.:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:"/Volumes/ArcGIS RuntimeSDK Qt 10.2.5":"/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib":"/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/Java":"/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/MacOS":"/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources" -Xdock:name="ArcGISRuntimeSDKQt" -Xdock:icon="/Volumes/ArcGIS RuntimeSDK Qt 10.2.5/RuntimeSDKQt_Installer.app/Contents/Resources/SelfExtractor.icns" com.zerog.lax.LAX "/var/folders/vv/rzddmcdd6xq894qqkr277xm40000gn/T/app.properties"-------

Trying to load library IAMac

IAMac utility library loaded

The properties files is missing an essential property: lax.main.class. Please make sure it exists in the properties file: /var/folders/vv/rzddmcdd6xq894qqkr277xm40000gn/T/app.properties

Unable to Launch Java Application: The properties files is missing an essential property: lax.main.class. Please make sure it exists in the properties file: /var/folders/vv/rzddmcdd6xq894qqkr277xm40000gn/T/app.properties

Unable to locate the application's 'main' class. The class 'null' must be public and have a 'public static void null(String[])' method. (LAX)

Unable to Launch Java Application: Unable to locate the application's 'main' class. The class 'null' must be public and have a 'public static void null(String[])' method. (LAX)

logout

Anyone Help ?

Re: Installation Error For Mac (LAX)

LucasDanzinger — Fri, 03 Apr 2015 16:43:04 GMT

Are you launching the installer through the terminal and seeing this message? If so, what happens if you just double click the dmg, then double click the .app?

Thanks,

Luke

Re: Installation Error For Mac (LAX)

CeyhunYilmaz — Mon, 06 Apr 2015 06:33:45 GMT

Yes i saw this in the terminal but at the begining i run app where in the dmg file. then i run in the terminal because nothings happen.
Now when i run app, app's icon appears mac os's dock for a while then same icon appear its near . when i move on the second icon , a tooltip that named 'Java ' was shown. After ten second both icons disappear.

Screenshot:

Re: Installation Error For Mac (LAX)

LucasDanzinger — Mon, 06 Apr 2015 16:49:41 GMT

Could you please check and see if there is a log at ~/arcgis/qt/.Setup/ArcGISRuntimeSDKQt_InstallLog.log? If there is, please go ahead and attach it.

Thanks,

Luke

Re: Installation Error For Mac (LAX)

CeyhunYilmaz — Tue, 07 Apr 2015 07:11:16 GMT

Unfortunately there is not any dir. or log file. I searched all directories but i couldn't find them. I want say something. Can terminal entiries where in my first entry this page help you about understand the problem ?

Thanks

Re: Installation Error For Mac (LAX)

JinoContreras — Tue, 07 Apr 2015 19:49:14 GMT

Hi,

Is it possible for you to try the following and provide the requested files/outputs?

Part I:

1. Unmount the dmg and move to Trash.

2. Download the dmg file again from the site.

3. Once downloaded, check the dmg file size. Does it match the screenshot below?

Note: If it does not match, don't proceed and let us know as there might be a problem with the download.

4. Mount the dmg file.

5. Using Finder, launch the 'RuntimeSDKQt_Installer' app from the mounted dmg. If the installer abruptly terminates, please do Part II.

Part II:

1. Open a Terminal window and check the version of the JVM running the installer based on the output you initially provided.

$ "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java" -version

NOTE: If JVM version is less than 1.7, install latest 1.7 or 1.8 before continuing the remaining steps below.

2. Open Console app from Finder (Select Applications > Utilities > Console)

3. In Console window, select All Messages

4. Go back to the Terminal window and run this command (based on the output initially provided)

$ /Volumes/ArcGIS\ RuntimeSDK\ Qt\ 10.2.5/RuntimeSDKQt_Installer.app/Contents/MacOS/RuntimeSDKQt_Installer

** Don’t terminate the process yet if step 5 below is satisfied to be able to collect temporary files **

5. If the installer fails, please do the following before terminating the session.

a. Go to your Console window and provide, if any, relevant entries at the time when the failure occurred.

b. Open another terminal window and change directory to the location where the installer copied the “app.properties” file. Based on the output you provided, it was at "/var/folders/vv/rzddmcdd6xq894qqkr277xm40000gn/T/“. From this location, do a list command:

$ ls -al | grep ‘Apr 7’ (or whatever date you will be doing these steps)

c. Based on the list output, copy the following files:

-- app.properties

-- IA-<random numbers>

-- lax-<random numbers>-err.tmp

-- lax-<random numbers>-out.tmp

d. Terminate the installer in the other terminal window.

Note: Please bundle the requested outputs/files in a zip or tar file and attach it to your reply.

Thanks,

Jino

Re: Installation Error For Mac (LAX)

CeyhunYilmaz — Thu, 09 Apr 2015 06:20:58 GMT

Thanks for your patience and interest

First of all my java version is the latest one(1.8.0_40). Before I trying install Arcgis Sdk for Qt, I update it .

I did what you say from the beginning, but result not changed (Part I and Part II-1,2,3,4 ). then i try Part II step 5. For '5-a' step i put an screenshot below. But for (5-b) i couldn't find app.properties where your mentioned. The path exists but file doesn't.

Screenshot for Part II-5-a:@

Re: Installation Error For Mac (LAX)

JinoContreras — Tue, 14 Apr 2015 19:49:21 GMT

Thank you for trying the steps I provided in my previous response.

If possible, would you mind doing these additional steps provided below to determine if the “app.properties” is created before installer is terminated or not created at all?

1. Open terminal and run this command:

$ open $TMPDIR (this opens Finder to your current temp directory)

2. Place this Finder Window on one side of your screen.

3. Open another Finder to the mounted dmg. Place this window on the other side of your screen.

4. Launch the “RuntimeSDKQt_Installer” installer (Make sure the Finder showing the temp directory is still visible).

Note: While launching, did you observe from the Finder window at the temp directory if ‘app.properties’ was created even just for a brief moment before the installer terminated?

Also in the Console app, please send any ‘RuntimeSDKQt*’ logs if they exists under:

Diagnostic and Usage Information > User Diagnostic Reports

Diagnostic and Usage Information > System Diagnostic Reports

By the way, is this system running some kind of ‘security software’? It is also possible that these type of software might be configured to terminate/kill background processes therefore terminating the installer.

Thank you for your patience,

Jino

Re: Installation Error For Mac (LAX)

CeyhunYilmaz — Wed, 15 Apr 2015 06:12:40 GMT

Hi Jino

As you said app.properties where in $TMPDIR had appeared for a while then it disappeared.

But i couldn't find any record under ../User Diagnostic Reports or ../ System Diagnostic Reports.

Answer is the last question there is no security software on my mac

Thank you

Re: Installation Error For Mac (LAX)

YueWu1 — Wed, 12 Aug 2015 17:08:05 GMT

Hi Ceyhun,

I know this thread has been a while in here.

Just wonder is the issue has been fixed?

Have you tried to download and install the new version of Qt "ArcGIS RuntimeSDK Qt 10.2.6.dmg", is it the same result?

Re: Installation Error For Mac (LAX)

CeyhunYilmaz — Fri, 14 Aug 2015 14:10:13 GMT

Hi Yue,

Yes this problem has blocked our works for Mac OS\IOS enviroment and unfortunately this hasn't solved.

I have been in touch Esri Support also since wrote here but they couldn't help me. Esri support recommend to install 10.2.6 version . But results happened same direction (10.2.5) . What I intend to say is I cannot install Arcgis Sdk For Qt on Mac OS and i have no belief to will happen

Thanks (Sorry my bad english )

Re: Installation Error For Mac (LAX)

YueWu1 — Wed, 26 Aug 2015 17:34:34 GMT

Hi Ceyhun,

I think the issue is related to mac OSX language, once change the Operation System language to English the issue will resolve.

UPDATE:

Here is the bug info just in case you need to track.

[BUG-000090287 ArcGIS Runtime SDK for QT 10.2.6 unable to install when using Turkish as default language on Mac OSX]

Re: Installation Error For Mac (LAX)

CeyhunYilmaz — Thu, 27 Aug 2015 08:05:11 GMT

Hi Yue,

I solved problem and tell it to Jino Contreras via message before you replied me. Problem's why is the language.

Thanks.

Ceyhun