topic Re: Runtime Installer requierements? in Java Maps SDK Questions

Runtime Installer requierements?

MatthewKnight — Mon, 22 Aug 2011 11:25:16 GMT

This is a general Runtime problem, not Java-specific.

When I try to install Runtime on my 32bit Windows XP SP3 machine I get the following Windows Installer error: "This installation package is not supported by this processor type. Contact your product vendor."

From http://resourcesbeta.arcgis.com/en/help/system-requirements/10.1/index.html#/ArcGIS_Runtime_10_1_for_Windows_System_Requirements/01510000007m000000/ I see that my operating system should be supported, I ran ProcFeatures on my processor and got the following output:

Intel(R) Core(TM)2 Duo CPU     T9400 @ 2.53GHz
x86 Family 6 Model 23 Stepping 10, GenuineIntel
No Execute Protection:              Y
Physical Address Extensions (PAE): Y
Floating point emulation:           N
Pentium Floating point errata:      N
RDTSC (Cycle counter):              Y
MMX Instruction Set:                Y
3D Now Instruction Set:             N
SSE Instruction Set:                Y
SSE2 Instruction Set:               Y

This seems to be fine. Possibly a bug in the installer logic, or am I missing something else?

Re: Runtime Installer requierements?

RalfGottschalk — Mon, 22 Aug 2011 22:40:34 GMT

Hi Matthew,

This error message would occur if you try to install the 64-bit Runtime on a 32-Bit OS.

Could you please verify if you are installing the correct Runtime on your machine?

This is a general Runtime problem, not Java-specific.

When I try to install Runtime on my 32bit Windows XP SP3 machine I get the following Windows Installer error: "This installation package is not supported by this processor type. Contact your product vendor."

From http://resourcesbeta.arcgis.com/en/help/system-requirements/10.1/index.html#/ArcGIS_Runtime_10_1_for_Windows_System_Requirements/01510000007m000000/ I see that my operating system should be supported, I ran ProcFeatures on my processor and got the following output:

Intel(R) Core(TM)2 Duo CPU     T9400 @ 2.53GHz
x86 Family 6 Model 23 Stepping 10, GenuineIntel
No Execute Protection:              Y
Physical Address Extensions (PAE): Y
Floating point emulation:           N
Pentium Floating point errata:      N
RDTSC (Cycle counter):              Y
MMX Instruction Set:                Y
3D Now Instruction Set:             N
SSE Instruction Set:                Y
SSE2 Instruction Set:               Y

This seems to be fine. Possibly a bug in the installer logic, or am I missing something else?

Re: Runtime Installer requierements?

MatthewKnight — Tue, 23 Aug 2011 10:47:44 GMT

Yep, didn't notice separate downloads for 32 and 64. My mistake.