topic Frequent crashes on ios 15.4 in ArcGIS Runtime SDK for iOS Questions

Frequent crashes on ios 15.4

YoussefMAHERZI — Mon, 28 Mar 2022 15:36:51 GMT

Since the version 15.4 of iOS and iPadOS, we encounter many crashes while zooming on AGSSceneView with polygons on it.
Logs :

Execution of the command buffer was aborted due to an error during execution. Caused GPU Address Fault Error (0000000b:kIOGPUCommandBufferCallbackErrorPageFault)

Command buffer execution failed (code 3): Caused GPU Address Fault Error (0000000b:kIOGPUCommandBufferCallbackErrorPageFault)

Re: Frequent crashes on ios 15.4

Nicholas-Furness — Mon, 28 Mar 2022 15:58:05 GMT

Can you please expand and share the entire call stack? Even better, all the threads and the crash metadata.

If you're seeing this through the Xcode crash organizer, you can right click on the crash and show in finder. Then please share the .crashpoint file. You can DM it to me.

Re: Frequent crashes on ios 15.4

JeromeGOURNAY — Mon, 28 Mar 2022 16:19:22 GMT

Hi,

Same issue with the ARCGIS sample on the store :

sample viewer app.

Choose "Animate 3D Graphic"

Re: Frequent crashes on ios 15.4

Nicholas-Furness — Mon, 28 Mar 2022 16:27:36 GMT

Thanks for the repro. I don't see the app crash, but I do see the scene view become unresponsive. Will investigate further.

If you are seeing crashes, please do share a full stack as it will help us understand more.

Re: Frequent crashes on ios 15.4

YoussefMAHERZI — Mon, 28 Mar 2022 16:30:57 GMT

Hi @Nicholas-Furness
I don't find the PM page so I can send you the crash logs.

Also the crash is reproducible a lot easier on iPad.

Re: Frequent crashes on ios 15.4

Nicholas-Furness — Mon, 28 Mar 2022 16:32:46 GMT

I don't find the PM page so I can send you the crash logs.

Click on my avatar, go to my profile, and click the Direct Message button.

Re: Frequent crashes on ios 15.4

YoussefMAHERZI — Mon, 28 Mar 2022 16:39:07 GMT

No such button on your profile, neither an enveloppe on top of my screen as mentioned in the help page.

Re: Frequent crashes on ios 15.4

JeromeGOURNAY — Mon, 28 Mar 2022 16:40:17 GMT

Sometimes I have a crash, a free or a crash with a strange view (see the screenshot)

Re: Frequent crashes on ios 15.4

JeromeGOURNAY — Mon, 28 Mar 2022 16:40:59 GMT

crash or "freeze"

Re: Frequent crashes on ios 15.4

Nicholas-Furness — Mon, 28 Mar 2022 16:49:06 GMT

Thanks. That's helpful, and strange that you don't see the DM option. Sorry about that.

Are you using ArcGIS Runtime 100.13 or 100.13.1?

If 100.13.1, did you also see this with 100.13?

Re: Frequent crashes on ios 15.4

YoussefMAHERZI — Mon, 28 Mar 2022 16:55:59 GMT

No problem.
We had the problem on 100.13 and we tried to update to 100.13.1, same problem.
The problems occurs systematically when we update the device to ios 14.5.

Re: Frequent crashes on ios 15.4

Nicholas-Furness — Tue, 29 Mar 2022 16:57:43 GMT

I'm sure that's a typo and you mean iOS 15.4 🙂

We are actively investigating this. At the moment there is no work-around other than to use an earlier version of iOS.

I'll reply here when we know more.

Re: Frequent crashes on ios 15.4

Nicholas-Furness — Thu, 31 Mar 2022 21:01:50 GMT

FYI: Here is a blog post about this crash.

I will accept it as the solution so it appears up front to anyone reading this post.